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Spabreak Direct Customer Service

" I have booked through Spabreak Direct before and always find your service outstanding" Francesca Isaac (29th July 2014)

"Spa Break is one of the best online discoveries I have ever found" Carla de los Reyes (24th July 2014)

"The personal service shown by yourself is nothing short of first class" Janice Lowes (18th July 2014)

"I am very particular about customer services and I was really wowed by yours" Natalie Agyemang (11th June 2014)

"The personal service shown by Spabreak Direct was nothing short of first class" Keith Hall (15th May 2014)

"Outstanding, efficient, helpful and courteous service" Mr F Hughes (28th April 2014)

"Very friendly, knowledgeable, well mannered team!!" Joanne James (22nd January 2014)

"The customer service is fantastic. I would recommend this company to anyone." Karen Bostock (5th September 2013)

"You have been a fantastic company to deal with" Lisa Wakefield (14th August 2013)

"The best company I have had the pleasure to deal with" Mandy Jones (29th July 2013)

"I couldn't have dealt with a better company." Anne McGarry (23rd March 2013)

"A company who are actually getting it right" Kimberley Reece (29th Nov 2012)

"By far the best customer service I've had from a British company." Tabatha Gullikson (3rd Nov 2012)

Read the full testimonials of these and more satisfied customers

If you've had a great experience, why not tell your friends and family about Spabreak Direct?

From: Sue Leach

Sent: 01 December 2014 14:43
To: Spabreak Direct
Subject: Sue Leach, Saturday 22nd November 2014, Forest Pines Hotel & Golf Resort, Melissa, Spabreak Direct Booking

Dear All at Spa Break Direct

Just wanted to say a big thank you for all your help in organising what was a fabulous weekend at Forest Pines, Brigg.

I would without hesitation recommend both yourselves and the venue.

Should I require a spa break again (more than likely!) I will definitely consider coming back to you.

Thank You again

Sue Leach

From: Jim Rymer

Sent: 27 August 2014 22:59
To: Spabreak Direct
Subject: Your Spabreak Direct Booking confirmation

Hi,

Many thanks for booking this for us and for your efficiency and professionalism in making the booking so relaxing and enjoyable for me.

We are all looking forward to a great time at Bicester Hotel,Golf & Spa.

Kind regards,

Jim

From: Kate Crook

Sent: 15 August 2014 07:01
Subject: Spabreak Direct Residential Confirmation - Norton Park - Glenn Crook (2) - Saturday, 16th August 2014 & Sunday, 17th August 2014

Hi

Well our wedding anniversary has arrived as has our stay at Norton Park we can't wait to get their tomorrow and start celebrating.

We just wanted to say a big thank you to you for all your contact and help over the last few months in the run up to our weekend break.

Will let you know all about it when we return.

Thank you

Kate & Glenn

From: Francesca Isaac

Sent: 28 July 2014 11:54
Subject: Booking!

Thank you so much, I have booked through Spabreak Direct before and always find your service outstanding and your prices are the best around. I will never book with anyone else :-)

Cheers

Francesca

From: Carla de los Reyes

Sent:24 July 2014 10.05
To: Spabreak Reservations
Subject: Spabreak Direct Customer Service Blog

Spa Break is one of the best online discoveries I have ever found.

Initially, I am surprised how underrated you guys are. There is not much online publicity/plugging about yourselves, yet there should be. I am so pleased with the service you have provided me and my friends for my bridal shower. You have set up and arranged an amazing experience for us. Your customer service is top notch, and the options you offer your customers are of good quality. You also have been so accommodating and understanding with sudden and unexpected changes we had.

Many many thanks for simply being there :)

Keep up the good work guys! To everyone browsing, or simply reading, this site is highly recommended!

Go with Spa Break!

From: Janice Lowes

Sent: 18 July 2014 16:19
To: Spabreak Direct
Subject: Your Spabreak Direct Booking confirmation

Hi

Once again, many thanks for all your help in organising this special pre-wedding spa day for my daughter.

The personal service shown by yourself is nothing short of first class and good customer service is sometimes very hard to come by.

I shall certainly recommend your Company to all friends and work colleagues.

Kind regards,

Jan

From: Helen Short

Sent: 09 July 2014 12:28
To: Spabreak Direct
Subject: Your Spabreak Direct Booking confirmation

Thank you very much you have been extremely helpful.

Excellent service

Kind regards

Helen

From: Scott Francis

Sent: 30 June 2014 11:15
To: Spabreak Direct
Subject: Your Spabreak Direct Booking confirmation

Hello

I just wanted to send a huge thank you for finding me a last minute booking for the week end just passed.

As I mentioned, we normally use spabreaks.com for this type of booking but unfortunately they had been very slow and uninterested in helping me over the course of last week; starting over a week ago! This lead to my frantic search on Thursday when I found you and your company.

Very impressed with your service and we will come straight to you next time!

If there is anywhere that I can leave a positive review, please point me to it.

Kindest regards

Scott

From: Donna Cox

Sent: 26 June 2014 09:34
To: Spabreak Direct
Subject: Restore Spa Day

Hi

It was lovely to speak to you this morning and I'm so sorry for any inconvenience caused with regards to our cancellation.

To recap - please cancel our booking and rebook 3 x restore spa days at the Basingstoke country hotel for Sunday 6th July.

Thank you for your support and understanding.

Re our recent spa break to Oxford staying at the Oxford Belfry hotel. We found the hotel exceeded our expectations, the staff were lovely and the food and service simply wonderful!

Thank you to Spabreak Direct for their support and getting us a marvellous deal for a well need break away!

I look forward to hearing from you re spa day confirmation.

Take care

Donna

From: Natalie Agyemang

Sent: 11 June 2014 12:06
To: Spabreak Direct
Subject: Spa Break Direct - Spa Break Options - Friday 11th or Saturday 12th July 2014

Great! Yes, you were patient and enthusiastic. I spoke to someone from another spa breaks agency and I felt like I was bother her and it was like she couldn't wait to get off the phone, so even though their prices are the same as yours I would rather book with you because of the service I received. I am very particular about customer services and I was really wowed by yours.

I hope that the break is glam and luxurious because I do like fancy things and i like to go all out. I just want it to be very special for my partner, plus we need a break! If it is all that is expected I will be blogging about your service and recommended you on facebook, spabreak direct site, twitter you name it!

P.S. Your service and approach yesterday was superb!

Thanks

Natalie


From: Theresa Gale

Sent: 01 June 2014 15:44
To: Spabreak Direct
Subject: Spa weekend for Theresa Gale and friends!!

Hi

I hope you are well. We have just got back from our wonderful and relaxing spa break at the Berystede Hotel in Ascot.

Thank you so much for organising such a fantastic spa package for me and my guests! I couldn't have asked for a better hotel or package for my guests which is all down to your hard work! I have recommended your company to all my guests and you in particular Melissa for being so helpful and securing such a great deal for us all.

Thank you for helping me celebrate my birthday in style and with NO STRESS !!

Kind regards

Theresa Gale


From: Maureen McElhinney

Sent: 29 May 2014 14:34
To: Spabreak Direct
Subject: Your Spabreak Direct Booking confirmation

Hi

I’ve looked over the details and cannot thank you enough. You have managed to source exactly the right package, in fact, even better than I could have hoped for!!!!!

We will have great fun sightseeing on the Saturday and treating Alanna.

For a 52 year old I feel so excited about the little adventure my Niece, Sister in Law and I are going on. Alanna is really looking forward to spending time with us and being introduced to the mature ladies world.

Again, many thanks for your help

Sincerely

Maureen

From: Lindsey McNeill

Sent: 21 May 2014 20:21
Subject: Spabreak Direct Residential Confirmation - Cotswold Water Park & Spa 6 - Mrs Lindsey McNeill (2) - Fri, 16th & Sat, 17th May 2014

Hi

Just a quick email to say that my sister and I had a fabulous weekend and really just wanted to thank you for arranging everything for us.

We will definitely come back through yourself again!

Kindest regards

Linz

From: Keith Hall

Sent: 15 May 2014 14:24
To: Spabreak Reservations
Subject: Spabreak Direct Customer Service

Hi all.

Thank you so much for arranging everything for my family stay at Botley, Hampshire. We finally got everyone together and they had a superb time. I'm not in the habit of writing to companies to let them know about service but the personal service shown by Spabreak Direct was nothing short of first class. Thanks to everyone who contributed to a fantastic weekend

From: Donna Dickman


Sent: 09 May 2014 08:44
To: Spabreak Direct
Subject: Your Spabreak Direct Booking confirmation

Thank you, it was really nice to deal with someone who I knew was genuine about helping and that it was not just a sales call, where all that mattered was getting a booking. I could tell that you understood my needs and did everything you could to ensure they were met. You did a fab job and gave me everything I requested.

Thank you so much

Donna

From: Samantha Wilton

Sent: 06 May 2014 14:52
To: Spabreak Direct
Subject: Fantastic Break

Hi

I just wanted to say a big thank you for organising such a fantastic break. Myself and the girls had a brilliant time and we couldn't fault anything from the moment we arrived to the time we left. Everything was in place when we arrived and that's down to the fantastic organisation from yourself.

We will be booking again through yourselves for next year as we have a 40th to organise,

Could you email me a link so I can put a review on the website for you as I feel people should know just how ace the company is.

Many thanks again we really do appreciate it.

Thank you

Samantha

From: Jodine Read

Sent: 30 April 2014 21:38
To: Spabreak Direct
Subject: Spa Break 25/4/14 - Savill Court

Hi

Just to say we had a lovely time on the Spa break, it was well worth the money, my friends were very impressed with what was included for the price and we had a great, relaxing weekend. Lovely hotel too.

Thanks again, we will definately look at spabreak direct for future breaks.

Jodine

From: Mr F Hughes

Sent: 28 April 2014 15:03
To: Spabreak Direct
Subject: Torquay Imperial Hotel, Devon - Spabreak Direct availability check (New Version)

Hi

Thank you so much for this reply, and it was good to be able to talk with you a short time ago.

I would like to confirm our booking of a deluxe room at the Torquay Imperial Hotel for the nights of the 12th, and 13th of September 2014.

I have been most impressed with your efficient, helpful and courteous service, and having looked at a number of companies, yours is clearly outstanding.

Thank you.

Kind regards

Sincerely

Mr F Hughes

From: Andrea Wackett


Sent: 15 April 2014 08:43
To: Spabreak Direct
Subject: Your Spabreak Direct Booking confirmation

Good morning

Just wanted to say a big thank you for organising our trip away, Tankersley Manor was lovley, we had a very relaxed and enjoyable time.

Thank you for all your time, patience and help arranging such a wonderful suprise for my daughter.

Kindest regards

Andrea

From: Barbara Watkinson

Sent: 31 March 2014 08:44
Subject: Ref 13491563/65

Just to say a huge big thank you for all you did for us and our visit to Forest Pines in Lincolnshire.

The five of us had a wonderful time, the treatments were truly relaxing, the hotel was brilliant, food amazing. Sally had a really great time, though she found it very tiring she was pleased that she was able to join us and it was lovely for her to be with us considering what she is going through at the moment.

Thank you for all the help you gave us, it was greatly appreciated.

We would certainly return there for a chill out!!!! It was a wonderful weekend and a nice way to celebrate my birthday - even though its not until next month.

So thanks once again for all your help

Barbara Watkinson


From: Katrina West

Sent: 27 February 2014 15:15
To: Spabreak Direct
Subject: Re: Confirmation

Hi

I just wanted to say a big thank you for being so accommodating with our booking for my best friends 50th birthday, it hasn't been easy trying to arrange a weekend away for seven of us, just trying to get dates that suited us all was a task in it's self!

You have been brilliant, it's rear these days to get such good customer service, not only have you advised us on a really great deal, you have made it so easy to book when I was getting so stressed about it.

I wish every company had someone like you at the end of the phone.

Will definitely be recommending Spabreak Direct to others.

Really looking forward to our weekend away now.

Thanks again Katrina

From: Lisa Mooney

Sent: 24 February 2014 12:27
To: Spabreak Direct
Subject: Your Spabreak Direct Booking confirmation

I was impressed with the swift response to my initial query about a spa break & the efficiency of Lorraine in organising my booking. Your website was very easy to use too! Thanks again - this is the first time I've used Spabreak & have found the whole experience great!!!

Lisa

From: Kimberly Dewey

Sent: 19 February 2014 13:18
To: Spabreak Direct
Subject: Your Spabreak Direct Booking confirmation


Thank you for confirmation of this, sorry again to mess you about you have been a fab help, thank you so much for your help and support, with working within customer services I know how much of a difficult job it can be, I would certainly recommend you guys, please pass on my thanks to your manager. You are a credit to your company and have been a fantastic help throughout.

Regards

Kim Dewey

From: Ann

Sent: 16 February 2014 11:45
To: Spabreak Direct
Subject: Spabreak Direct Grayshott Spa Reviews Blog

Just returned from a wonderful 3 night break at Grayshott. Everything was perfect from the moment we arrived. Our room was very comfortable, the food was excellent and all the staff very friendly and professional. We particularly enjoyed the talks, especially the one by the Nutritionalist.

All our treatments was enjoyable, and would especially recommend the Shiatsu and Thai foot massage.

We booked through Spabreak and got a discount which was very welcome and will definitely book through them again.

Ann

From: Sophie Mabley

Sent: 06 February 2014 18:40
To: Spabreak Direct
Subject: Hen do weekend 1/2/14

Hi

Just wanted to say a huge thank-you for all your help with organising such a large number of people for my hen do last week :-) we really had the best time and I would definitely use "Spabreak Direct" again and recommend you to my friends and family.

Thanks again,

Sophie Mabley

Joanne James

Sent: 22 January 2014
To: Spabreak Direct via Facebook

Used Spa break direct on 4 separate occasion's and they have been brilliant every time, found us the best deal, very friendly, knowledgeable, well mannered team!! So much so we're using them again...!!


From: Debbie Cannon-Lewis


Sent: 19 November 2013 20:11
To: Spabreak Direct
Subject: FW: Park Royal

Hi

Thank you for your help in this matter. If you have a system at Spabreak Direct for customers to send praise about a staff member can you please pass this on.

Melissa you have been exceptional from start to finish. Professional yet very approachable and the next time I want to book a break I will definitely contacting you if that is ok.

Thank you again and (yes I know it is only November) have a lovely Christmas.

Best wishes

Debbie Cannon-Lewis

From: Katie McDonnell

Sent: 06 November 2013 21:51
To: Spabreak Reservations
Subject: Spabreak Direct Customer Enquiry

Hi

Just a quick thank you for making my daughters 18th a fantastic experience, great company to deal with & fab hotel & spa a big thank you to all the staff!

Katie

From: Louise Smith

Sent: 28 October 2013 12:19
To: Spabreak Direct
Subject: Spabreak Direct Residential Confirmation - Devere Oulton Hall, Miss Louise Smith (16), Friday 25th October 2013

Hi

I just wanted to say thank you do much for all your help with booking our spa break all 16 of us thoroughly enjoyed it and Oulton Hall was amazing as normal, food especially.

We will definitely be booking again through yourselves, every time I have, the service is perfect.

Thank you again!

Louise

From: Shirley Popham

Sent: 24 October 2013 11:08
To: Spabreak Direct
Subject: Feedback

Dear Melissa

It was such a pleasure to speak to you this morning and thank you for all your help arranging our break. It made a real difference to have someone who clearly knew what they were doing and was so personable.

I just wanted to let you know, as its easy to complain at people when things go wrong, but its nice to know when we do things well!

Have a good day.

Regards

Shirley

From: Isla Haddow

Sent: 16 October 2013 11:50
To: Spabreak Direct
Subject: Spabreak Direct Residential Confirmation - Q Hotels - The Westerwood Hotel, Mrs Isla Haddow (4), Saturday 1st February 2014

Thank you Ladies!

I am really looking forward to it.

Can I just take this opportunity to say thank you for a brilliant service, this is the 3rd spa break I have booked with your company over last couple of years and the service has been fab.

Will definitely recommend you to my friends.

Kind Regards

Isla Haddow


From: Karen Bostock

Date: 05 September 2013
Posted on: Spabreak Direct's Facebook Page

I have just booked my 6th Spa break with Spabreak Direct. I have visited Five Lakes Essex, Hill Valley Shropshire and just booked for Windmill Hotel in Coventry.

The customer service is fantastic. I have never had any problems with the organisation of the spa breaks and have thoroughly enjoyed all my stays. I would recommend this company to anyone.


From: Shell Garbutt

Sent: 22 September 2013 20:39
Subject: Michelle Garbutt - Crewe Hall

Hi Jayne

Just returned from fantastic spa break and just wanted to say a huge thank you once again for organizing everything.

All 24 of us had an amazing time at Crewe Hall and everything was perfect.

Thanks again

Michelle


From: Liz Ramage

Sent: 08 September 2013 18:39
To: Spabreak Direct
Subject: Spa break

Hi

Just wanted to say thanks for organising our 2 night break at Hallmark Hotel Manchester. It was just what we needed and the staff at the hotel were really lovely.

I would like to say how great your service was especially as we only booked 24 hours before going. Everything was booked for us including our spa treatment and evening meal - hassle free.

We'll definitely use Spabreak Direct again for our next pamper break.

Thanks again

Liz Ramage

From: Lisa Wakefield

Sent: 14 August 2013 16:43
To: Spabreak Direct
Subject: Spabreak Direct Residential Confirmation, The Felbridge Hotel & Spa, Miss Lisa Wakefield (3), Saturday 24th August 2013

Thank you so much for all your help - you have been a fantastic company to deal with and will definitely use you again in the future - thank you again

Lisa Wakefield


From: Amanda Stone

Sent: 08 July 2013 08:59
To: Spabreak Direct
Subject: Spabreak Direct Residential Confirmation, The Welcombe Spa, Mrs. Amanda Stone, (2), Saturday 6th July 2013

Hi

Just wanted to say thank you so much for your help and efficiency organising our spa weekend. We had a lovely time - gorgeous weather so was great to have outdoor pool and Pimms on the patio! Was fantastic to be able to use my loyalty points so it felt like fantastic value for money!

Thanks again

Amanda


From: Leanne Williams

Sent: 27 June 2013 10:10
To: Spabreak Direct
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - Cheltenham Chase, Friday 14th and Saturday 15th June 2013, Miss Leanne Williams

Hi

I meant to write earlier to say thank you for such brilliant service. It was a hard order to fill in such a short space of time, but you did it!

The hotel was lovely, luxurious and relaxing and the other half was absolutely stunned when we arrived and stunned again when we woke up on the Saturday morning to be told he was about to be pampered! He loved it!

Thank you for making the surprise so much more fun. I would highly recommend your service to anyone. Oh and thanks for dealing with the hotel query on the Sunday on check out. Much appreciated.

If there is an email mailing list you can put me on or when you have any special offers in the South West area you could let me know I would certainly book through you again.

Loved it.

Thanks

Leanne x

From: Jenny Smallman


Sent: 17 June 2013 13:50
To: Spabreak Direct
Subject: Spabreak Direct Residential Confirmation, Edwardian Guildford, Tuesday 4th June 2013, Ms Jenny Smallman

Hi

Just a brief note from me to say thank you for the marvellous recommendation.

It really worked a treat, the hotel was lovely, the business centre was perfect for us to work in and the room was well equipped and immaculate. We managed a quick spa treatment while we were there and the girls there were super helpful at moving our times to accommodate our requests.

As work trips go - it was great!

Many thanks for your efficiency - regards

Jenny

From: Laura Walton

Sent: 10 June 2013 13:25
To: Spabreak Direct; Spabreak Direct
Subject: Thank you


Hi

Just wanted to say a huge thank you for helping me organise the hen spa break we attented at the weekend. We had a brilliant time and everything went smoothly.

Booking with yourselves made everything so much easier! Thanks so much!!

Kind Regards

Laura Mckenzie

From: Karen Gray

Sent: 29 April 2013 16:45
To: Spabreak Direct
Subject: A truly fabulous weekend at Norton Park!!

Hi - hope you had a good weekend....however I would be very surprised if it even compared to ours!!!!

We all truly had a great weekend, the whole family were delighted.....the organisation was excellent, service excellent and food out of this world and so so much.....

So many, many thanks from myself for helping me get this weekend together and thanks from the whole Usher family.

So once again a very big thank you and please pass this praise on to your Director....

It goes without saying we will do other things with you but as you know I actually live in Tunisia and am back there Friday probably until November/December but we will do something next time I am over.

Take care

Karen

From: Sarah Hughes

Sent: 22 April 2013 20:09
To: Enquiries
Subject: Spabreak Direct Residential Confirmation - Portal Spa - Mrs Sarah Hughes (9) - Saturday, 9th March 2013

Hello

I just wanted to contact you regarding a spa break I arranged through your company to celebrate my friend’s wedding.

I wanted to arrange a special day for our party of 9, enjoyable, relaxing, fun and the feel of a little bit of luxury.

You gave us lots of choice and when we did choose Portal Spa in Cheshire your communication was timely and spot on.

Everything was arranged, our rooms dinner times and treatments all we had to do was turn up.

All the party were really pleased with the standard of hotel and the treatments we received for a very fair price I would recommend your service to friends and would use you again.

Thank you for a quality service.

Kind Regards

Sarah Hughes

From: Anne McGarry


Sent: 23 March 2013 18:14
To: Spabreak Direct
Subject: Testimonial

Hi

Thank you for our telephone conversation earlier today as it was lovely to speak with you again.

As promised I would like to pass on my positive comments to you and your company, Spabreak Direct.

As a recent new customer, I cannot praise you enough on the customer service that I received on booking my first one night spa break with my daughter. Your service approach was extremely efficient, friendly, helpful and reliable.

I couldn't have dealt with a better company.

I am very happy and delighted to say that the whole experience was very enjoyable, refreshing and relaxing and it is not very often you can say that you get better value than you paid for!

I definitely cannot wait to return and now look forward to reserving my next Spa Break in the very near future!

Best Wishes,

Mrs Anne McGarry.


From: Edwina Lightfoot


Sent: 15 March 2013 12:20
To: Spabreak Direct
Subject: Spabreak Direct Residential Confirmation - Norton Park - Mrs Edwina Lightfoot (4) - Saturday, 23rd March 2013

Thank you SO much for this – really great service, very organised and speedy – will definitely use again and recommend!! Made it very easy and a pleasure to book through you!

Many thanks

Edwina

From: Claire Anna Shepherd

Sent: 13 March 2013 21:20
To: Spabreak Direct
Subject: Egham Spa night .

Hi

I just wanted to take this opportunity to thank you for organising such a wonderful break away for my friends and me to Savill Court in Egham. You were so efficient in getting back to me with any questions I had. When upping the numbers or dietary requirement, nothing was too much trouble.

Thanks again, I will certainly be using Spabreak Direct in the future .

Warmest regards

Claire Shepherd

From: Sandra Apatira


Sent: 04 March 2013 15:26
To: Spabreak Direct
Subject: Spabreak at The Oxford Belfry

Hi Alex

Just would like to thank you for your excellent assistance and recommendation.

Many Thanks

Kind Regards

Denise Gordon & Sandra Apatira

From: Maggie Cavanagh

Sent: 19 February 2013 20:21
To: Spabreak Direct
Subject: Spa Break Booking at Cameron House

Good Evening

Just wanted to email and Thank You for booking our romantic weekend at Cameron House

We had a fabulous weekend which was made effortless by booking through Spa Break Direct. We will definitely be booking all spa breaks through you from now on and will be recommending you to everyone we know.

Once again a huge Thank You.

Regards

Maggie Cavanagh

From: Lizzy

Sent: 17 February 2013 13:48
To: Spabreak Direct
Subject:Spabreak Direct Residential Confirmation, The Cambridge Belfry

Hi

I just wanted to say a big thank you for helping us organise the night away. We had a great time and my friend looked completely refreshed by the end of it! The package was such good value and the service you provided us with was fantastic and so friendly - thank you!

We will definitely spread the word about Spabreak Direct!

Best wishes

Liz

From: Mark Carlyle


Sent: 08 January 2013 19:52
Subject: Spabreak Direct - Day spa confirmation, The Spread Eagle, Winter Warmer Spa Day, Jenny Stenner (2), Wednesday 2nd January 2013

Hello,

You probably don't remember me. I was the person who phoned from Afghanistan and booked my partner on a spa day. Just an email to say thank you very much for sorting it all out. She thoroughly enjoyed the day. It got her to ease her mind a little, so thank you once again. We will definitely be using your company again and we hope the next person who deals with us is just as polite friendly and helpful as you were.

Thank you once again and we hope you have a fantastic new year. xx

From: Claire Kelly

Sent: 07 January 2013 20:28

Subject: Spabreak Direct Residential Confirmation - Q-Hotels - The Park Royal, Mrs Claire Kelly (11), Friday 18th January 2013

Hi

Just to say a huge thank you for all your help and fantastic customer service you have given me with this booking.

Working in the travel industry for a global company it's so nice to receive superb service and it's really appreciated.

Thanks again.

Kind Regards

Claire

From: Janet Holgate

Sent: 30 December 2012 20:11
To: Spabreak Reservations
Subject: Vicki Jennings

Last Drop Village Hotel and Spa 27th December 2012

Thank you for arranging the spa break to the Last Drop Village Hotel for me and my daughter to celebrate her 40th birthday. I have used Spabreak Direct in the past to arrange a get 60th birthday get together for myself and my friends and I was impressed with the efficiency of the service I received.

I would have no hesitation in recommending Spabreak Direct to my friends and family. Thank you for all the trouble you took in getting us the best deal for this package.

Janet Holgate

From: Julie Pointon

Sent: 12 December 2012 20:17
Subject: Julie Pointon - Spa Break

Hi

Thank you so much for your help with my booking.

It's so refreshing to have someone who cares about their customers.

Julie


From: Jenny Hepburn

Sent: 23 November 2012 17:02

Subject: Spabreak Direct Residential Confirmation, Slaley Hall, Monday 19th November 2012, Miss Jennifer Hepburn and Mr Tim Brendreth

Hi

Just a quick note to say thank you for your help with booking our spa break at Slaley Hall.

Everything was great and went smoothly and we had a lovely relaxing time.

I would have no hesitation in recommending Spabreak Direct or in using you again in future.

Thanks again for the assistance and attention you personally gave to our break.

Have a lovely weekend

Regards

Jenny


From: Maxine Driffield

Sent: 08 October 2012 19:29
To: Spabreak Reservations
Subject: Melissa

I have recently stayed in one of your Spa Break Hotels, I would like to thank you initially, for your efficient prompt service and the choice that you gave us when we asked for your guidance and recomendations this was our first Spa Break and definitely won't be our last.

When we stopped at the Aldwark Manor it was evident that you had listened to what we asked for and booking was so easy.

Thank you very much for a memorable break and anniversary.

M M Driffield


From: Charlotte Broughton

Sent: 23 August 2012 08:24
Subject: Spabreak Direct Residential Confirmation - Q Hotels Aldwark Manor Golf & Spa Hotel - Mrs Charlotte Broughton (18) - Saturday, 28th July 2012

Hi

I just wanted to thank you for helping to organise my friends hen do on Saturday 28th July 2012 at Aldwark Manor Hotel. We had a fabulous weekend and everything ran really smoothly.

Your service was really efficient and helpful which made the planning so much more easier.

I would highly recommend you to my friends and family.

Thank you again and I will be back in touch if I'm planning any future spa breaks.

Kind regards

Charlotte


From: Katie Devereux

Sent: 23 August 2012 14:07
Subject: Spabreak Direct Residential Confirmation, Q-Hotels, The Nottingham Belfry, Katie Devereux (2), Saturday 27th and Sunday 28th October 2012

Hi

Thank you again for arranging and finding a great package for my husband and I to celebrate our first wedding anniversary.

The service you provided was fantastic keeping me informed and advising the best package to suit our needs. Please pass these comments onto you supervisor as I think it's nice for staff to be recognised when they have given fantastic customer service.

You sure have made future Spa break bookings an easy decision to contact and book with yourself again.

Many thanks

Katie

From: Angala Rhodes

Sent: 12 August 2012 17:00
Subject: Spabreak Direct Residential Confirmation, Yew Lodge, Reeds Summer Spa Break, Angala Rhodes (2), Saturday 11th August 2012

Hi

Just got back from very first spabreak and wanted to say what a wonderful time we had.

I am so glad I stumbled on your website (I stumble on most things) and will certainly be looking forward to looking at what is on offer in the future.

The fact that we can talk to someone and book the old fashioned way is so important for people of my age and your help was appreciated, and customer service like your own is hard come by.

We will certainly be using your service again.

Thanks and regards

Angala Rhodes

From: Fred Wilgoss

Sent: 30 July 2012 11:06

Hi

Just to let you know that the Gnomads Golf Society had a marvellous weekend at Botley Park.

Please pass on our thanks to all concerned and a special thanks to you for your help and organisation.

We will certainly use your company in the future. If any special deals are available next year we will be very interested.

Once again thank you very much.

Regards

Fred Wilgoss (Gnomads Golf)


From: Julie Rankin

Sent: 23 July 2012 09:07

Subject: RE: Spabreak Direct Residential Confirmation, Ardencote Manor

Hi,

Thank you so much for all your help whilst booking this break for my Daughters Special Day

It’s a pleasure to speak to someone so professional but at the same time be so nice, helpful and thoughtful Katie

Kind regards

Julie Rankin

From: Tracy Johnston

Sent: 09 July 2012 18:27
To: Alex Adnett
Subject: Spabreak Direct Residential Confirmation, Alveston Manor, Mrs Tracy Johnston (3), Saturday 7th July 2012

Many thanks for amending the weekend, we had a thoroughly enjoyable time.

We have been very impressed with the service we have received from Spabreak Direct with all the bookings we have made through you, do you offer a loyalty scheme?

We are already planning a Christmas break.

Many thanks again

Tracy


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