Health Spas UK, Health Spa Breaks UK, Spa Breaks UK, Spa Hotels UK, Health Farms UK, Spa Days UK

Spa Reviews

See below a selection of testimonials and reviews of spa breaks that Spabreak Direct have received from satisfied clients. *Please note that all testimonials have been published with each customer's consent!

If you have stayed at any of our health spas or spa hotels and would like to comment on your experience, or if you have used us to make an enquiry or booking and would like to comment on our service, please email reservations@spabreak.co.uk or why not post your comments on our Facebook page.

If you've had a great experience, why not tell your friends and family about Spabreak Direct? For every referral which results in a residential spa break, we will give you £5 off your next spa break!

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From: Louise Turner


Sent: 10 November 2014 20:30
To: Jayne Clarence
Subject: Your Spabreak Direct Booking confirmation

Hi Jayne,

Thank you for recommending this spa, Crown Plaza Heythrop Park, it was fantastic we had such a nice time, hotel, spa, food and staff were excellent.

Would recommend it to others.

Thanks

Louise

From: Rachel Lansdale

Sent: 02 November 2014 08:55
To: Spabreak Reservations
Subject: Spabreak Direct St George's Park Reviews

Had a wonderful spa day here yesterday for my friend's birthday. Staff were very friendly and helpful, excellent customer service, the spa and pool waters were immaculate and treatments were amazing. Would definitely visit again!

Rachel

From: Anna Mckay

Sent: 12 September 2014 16:03
To: Jayne Clarence
Subject: Your Spabreak Direct Booking confirmation

I just wanted to say a big thank you for organising the hen do event for me, for your patience in my hesitation and all my questions (!) and for your advice to choose Norton Park as a hen do venue (describing the drive up to the hotel was very accurate - really beautiful entrance). It is really a beautiful setting. The afternoon tea part was just beautiful, in the old part of the hotel and we decorated the room - it looked stunning. Everybody kept saying so! It worked out perfectly for all in the group, and there was a wide range of ages.

The hotel was perfect, really generous, even gave us some bottles of pink bubbly on the house to have with our afternoon tea :-)

So, Thank you!!

Best wishes

Anna McKay

From: Dennis Crouch

Sent: 09 September 2014 10:54
To: Spabreak Direct (Alex)
Subject: Your Spabreak Direct Booking confirmation

Hi Alex,

Just to let you know we had a lovely stay at the Cheltenham Chase, we had a room upgrade and extras in the room as well, even a message from the manager so they really did look after us!

Thanks for the kind thought.

kind regards

Dennis Crouch

From: Sharon Housley

Sent: 27 August 2014 22:51
To: Jayne Clarence
Subject: Birthday Spa Break

Hi Jayne

I just had to email you and thank you so much for sorting our spa break at Alveston Manor, from start to finish it was absolutely fabulous. All the staff were very attentive and couldn't do enough for us, nothing was too much trouble, our rooms were stunning, the treatments we had were superb and the dining experience was out of this world.

We couldn't have wished for a better location, only a short walk into Stratford which is beautiful and hopefully we will visit again one day, oh and to top everything THE SAUNA WAS FIXED :)

Thanks again

Sharon Housley

From: Natalie Airs

Sent: 20 August 2014 10:45
To: Spabreak Direct
Subject: Chesford Grange Reviews Blog

We came to this hotel for my sister in law, Beccy's hen do and the staff at the hotel and in the spa were so friendly, accommodating and helpful. The food was amazing and we would definitely stay at this hotel again.

From: Kate Crook

Sent: 18 August 2014 15:23
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Norton Park - Glenn Crook (2) - Saturday, 16th August 2014 & Sunday, 17th August 2014

Hi

We have just returned from a wonderful 2 night luxury spa break at Norton Park.

We had a wonderful time celebrating our 4th wedding anniversary. On arrival the hotel had our room ready early for is so we were able to check in when we arrived at 1030 we felt this was a lovely thing for them to do. When we entered our room we were taken back as to the size it was amazing and we had a lovely note on the bed and bottle of champagne waiting for us. The grounds are gorgeous and we had lovely walks around them and the Manor House is stunning.

Thank you for making our stay very special.

Kate & Glenn Crook

From: Andy Rogers

Sent: 29 July 2014 11:23
To: Spabreak Direct (Melissa)
Subject: Spabreak Direct Residential Confirmation - The Welcombe Spa, Mr. Andy Rogers, (15), Friday 18th & Saturday 19th July 2014

Hi Melissa

Hope you are well

Thought I would drop you a quick email to thank you for arranging our recent break to The Welcome Hotel

We all had a fantastic time the girls enjoyed there Spa Treatments and the Golfers found the Golf Course in great condition and a good challenge

The location, accommodation, food and staff where great

Could you pass on our thanks to everyone at the hotel for making our stay so enjoyable

I will be in touch next year to arrange our 2015 trip

Many thanks again

Kind regards

Andy Rogers

From: Teresa Sneade

Sent: 21 July 2014 17:46
To: Spabreak Direct (Lorraine)
Subject: Fantastic spa break

Dear Lorraine

I just wanted to say that the spa break I recently booked with you at Albrighton Hall was absolutely fantastic.

We had a lovely time in a beautiful hotel with very friendly staff.

Couldn't have asked for more!!

Thank you for your help with finding a suitable location.

Will definitely be booking with you again

Many thanks

Regards

Teresa Sneade

From: Carolyn Wyper

Sent: 21 July 2014 14:07
To: Spabreak Direct (Melissa)
Subject: Addition party members

Hi Melissa,

Just to say we all had a fabulous time at my hen spa overnight at Inchyra Hotel & Spa. The accommodation, meals and spa areas were great and the staff were very friendly and helpful. I would certainly recommend it to others.

Thank you for booking this celebration.

Carolyn

From: Laura Findlay

Sent: 08 July 2014 20:29
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Puma Hotels - Edinburgh Carlton Hotel - Mrs Laura Findlay (11) - Friday, 4th July 2014 & Saturday, 5th July 2014

Hi Jayne,

I just want to say a huge THANK YOU!! The hotel & treatments were fantastic!! Everyone enjoyed the weekend & their stay. The hotel & beauty staff couldn't have been more nice or helpful. Thanks to you & your team for the great deal!! I will definitely recommend booking with you guys.

Thanks again

Laura

From: Donna Cox

Sent: 26 June 2014 09:34
To: Spabreak Direct (Melissa)
Subject: Restore Spa Day

Hi Melissa

Re our recent spa break to Oxford staying at the Oxford Belfry hotel. We found the hotel exceeded our expectations, the staff were lovely and the food and service simply wonderful!

Thank you to Spabreak Direct for their support and getting us a marvellous deal for a well need break away!

Take care

Donna

From: Emma Bonewell

Sent: 05 June 2014 23:53
To: Spabreak Direct (Melissa)
Subject: Your Spabreak Direct Booking confirmation

Hi Melissa

Just a quick note to say that we all had a wonderful weekend, the Oxford Belfry hotel was amazing, the staff were great and the service was second to none. The food was amazing, the rooms were lovely, spa treatments fab, great value for money. People had to keep asking me if I had got it right!! They were kind enough to reserve an area with comfy chairs for pre dinner drinks and we got our own private room for dinner. Couldn't of asked for more. A lot of people will be using that hotel again!

Thanks very much

Emma

From: Theresa Gale

Sent: 01 June 2014 15:44
To: Spabreak Direct (Melissa)
Subject: Spa weekend for Theresa Gale and friends!!

Dear Melissa

I hope you are well. We have just got back from our wonderful and relaxing spa break at the Berystede Hotel in Ascot.

Thank you so much for organising such a fantastic spa package for me and my guests! The hotel was really lovely, the staff very accommodating and friendly! Nothing was too much trouble! Unfortunately another of my guests had to drop out due to a poorly husband at the very last minute and all they charged us for was a dinner which l was very happy to pay under the circumstances! They changed rooms with no fuss! Treated us like royalty and made us feel very welcome! I couldn't have asked for a better hotel or package for my guests which is all down to your hard work! I have recommended your company to all my guests and you in particular Melissa for being so helpful and securing such a great deal for us all.

Thank you for helping me celebrate my birthday in style and with NO STRESS !!

Kind regards

Theresa Gale

From: Steve Swalwell


Sent: 21 May 2014 13:28
To: Jayne Clarence
Subject: Your Spabreak Direct Booking confirmation

Hi Jayne,

Just to say the room we had at the Aldwark was fantastic and the staff, especially the guy on reception (Harry I think) were great.

Thanks again

Steve

From: Jackie Nicholas

Sent: 18 May 2014 18:59
To: Jayne Clarence
Subject: Your Spabreak Direct Booking confirmation

Hi Jayne

Just returned from fantastic one night spa break at Telford Golf and Spa Hotel. Thank you very much for booking it for us and getting us a great price. Well worth the money & will certainly be using your services again.

Best Regards

Jackie Nicholas

From: Anisha Sharma

Sent: 16 May 2014 19:35
To: Jayne Clarence
Subject: Aldwark Manor Golf & Spa Hotel - Mrs Anisha Sharma (8) - Saturday, 10th May 2014 - Thanks!

Hi Jayne

I just wanted to say thanks for helping me organise my Spabreak at Aldwark Manor. We all had a fantastic time and you and your colleagues were always very helpful with any questions I had.

Look forward to booking with you again sometime!

Kind Regards,

Anisha

From: Katie Summers

Sent: 12 May 2014 11:08
To: Spabreak Direct (Emily); Spabreak Direct (Cassandra)
Subject: Spabreak Direct Residential Confirmation, Q-Hotels, Norton Park, One Night Spa Break, Katie Summers, Saturday 10th May 2014

Hi Ladies,

Just wanted to drop you a line to let you know that 17 of us travelled on the spa break at the weekend and we all had a great time, everything was really well planned and all went smoothly!

Thanks Katie

From: Jodine Read

Sent: 30 April 2014 21:38
To: Spabreak Direct (Melissa)
Subject: Spa Break 25/4/14 - Savill Court

Hi Melissa

Just to say we had a lovely time on the Spa break, it was well worth the money, my friends were very impressed with what was included for the price and we had a great, relaxing weekend. Lovely hotel too.

Thanks again, we will definately look at spabreak direct for future breaks.

Jodine

From: Stacy Duffus

Sent: 28 April 2014 13:58
To: Spabreak Direct
Subject: Portal Spa Review

Hi Melissa

Just wanted to say thank you the Portal Spa was amazing. 8 of us went and all 8 want to go back. We are even looking at booking a wedding there.

The hotel, spa, staff, food and room were lovely.

I will be booking again very soon

Many thanks

Stacy

From: Andrea Wackett


Sent: 15 April 2014 08:43
To: Spabreak Direct (Vicki)
Subject: Your Spabreak Direct Booking confirmation

Good morning Vicki

Just wanted to say a big thank you for organising our trip away, Tankersley Manor was lovley, we had a very relaxed and enjoyable time.

Thank you for all your time, patience and help arranging such a wonderful suprise for my daughter.

Kindest regards

Andrea

From: Jonathan Burton

Sent: 14 April 2014 15:18
To: Spabreak Direct (Melissa)
Subject: Re spa break

Many thanks for sorting spa break at Carden Park we had a great time.

Thanks again

Jon Burton

From: Barbara Watkinson

Sent: 31 March 2014 08:44
To: Jayne Clarence
Subject: Ref 13491563/65

Just to say a huge big thank you for all you did for us and our visit to Forest Pines in Lincolnshire.

The five of us had a wonderful time, the treatments were truly relaxing, the hotel was brilliant, food amazing. Sally had a really great time, though she found it very tiring she was pleased that she was able to join us and it was lovely for her to be with us considering what she is going through at the moment.

Thank you for all the help you gave us, it was greatly appreciated.

We would certainly return there for a chill out!!!! It was a wonderful weekend and a nice way to celebrate my birthday - even though its not until next month.

So thanks once again for all your help

Barbara Watkinson

From: Danielle Ware

Sent: 05 March 2014 00:33
To: Spabreak Reservations
Subject: Spabreak Direct Customer Service Blog

Hi !

Just wanted to say you've been a massive help in organising our spa break, thank you so much !

Working in the hotel industry ourselves, me and a colleague went on a luxury spa break to the Palace Hotel in Buxton. Melissa was really helpful in finding the perfect deal at such short notice at the perfect hotel for us. The hotel was lovely, restaurant service was unbelievable delicious food and really quick too.

Really enjoyed a day relaxing in the spa, followed by afternoon tea and a lovely swim.

A nice relaxing break away, just what we needed. We thought it was our turn for someone to run round after us for a change.

After returning to work after our spa break, everyone has commented on how refreshed and relaxed we both look and that’s all thanks to Melissa & the brilliant staff at the Palace. Could definitely get used to the relaxed pampering lifestyle

Cant wait for the next one !

Many Thanks

Danielle

Receptionist at Portal Spa

From: Debbie Tunstal

Sent: 25 February 2014 11:11
To: Spabreak Direct
Subject: Chevin Country Park Hotel Reviews Blog

Hi

I have just returned from a wonderful overnight spa package with my friend. We had the best time, wonderful food, excellent customer service and fabulous spa treatments.

If I had to find something to complain about the only thing would be the rooms are a little dated but we had such a good time it was hardly noticed.

Thank you Chevin Country Park for making a birthday treat amazing. We will be back.

Debbie

From: Andy Rogers

Sent: 25 February 2014 10:23
To: Spabreak Direct (Melissa)
Subject: Welcombe Spa Hotel Stratford

Hi Melissa

Just a quick email to thank you for sorting out our weekend away in Stratford

The Hotel was fantastic and we got a room upgrade as well

Food was great and my wife loved the Spa

I hope to organise a Spa/golf trip again this year so will be in touch

Thanks again

Andy Rogers

From: Gill Buchan

Sent: 23 February 2014 17:39
To: Spabreak Direct
Subject: Edinburgh Carlton Hotel Reviews Blog

Just wanted to say a big thank you to Spabreak Direct for facilitating our amazing overnight stay at the Edinburgh Carlton for my sisters 60th birthday. All 6 of us had a great time and the hotel staff couldn't have been more helpful. We arrived early and were able to check-in at 11.30 which made it a more relaxed time for us all. Our room allocation was spot on and the food was amazing. Thanx again for helping us to create a lasting family memory.

Gill Buchan

From: Vicky

Sent: 17 February 2014 19:24
To: Spabreak Direct (Melissa)
Subject: Vicki's Birthday

Hi Melissa,

I hope you are well? Just wanted to say a big thank you to you, for guaranteeing us a wonderful weekend at the Welcombe Spa, Stratford. The hotel is amazing, exactly what I wanted and had in mind, set in the countryside, lovely gardens and old classic features inside. We loved the apartment you secured for us, but the heating didn't work, so the hotel then offered us a Four poster executive room, this was a real treat and luxury. A huge bed, huge bathroom and beautiful views over the garden. We felt lucky to have it and enjoyed it lots.

We used the pool, gym and jacuzzi and today we aimed to enjoy our pampering session, but my boxer dog was taken very ill and my friend rang me, so we had to come home. We feel very happy and satisfied with all we had, even though today was cut short. We got forty pound back for not having the body massage, and vowed to each other to return to the same hotel and have the treatments. It was real luxury, a real treat and something we both needed, so thank you for suggesting this hotel and for ensuring everything was right for us.

Many thanks, Vicky and Vicki

From: Ann

Sent: 16 February 2014 11:45
To: Spabreak Direct
Subject: Spabreak Direct Grayshott Spa Reviews Blog

Just returned from a wonderful 3 night break at Grayshott. Everything was perfect from the moment we arrived. Our room was very comfortable, the food was excellent and all the staff very friendly and professional. We particularly enjoyed the talks, especially the one by the Nutritionalist.

All our treatments was enjoyable, and would especially recommend the Shiatsu and Thai foot massage.

We booked through Spabreak and got a discount which was very welcome and will definitely book through them again.

Ann

From: Clare Jones

Sent: 07 February 2014 15:43
To:Spabreak Direct
Subject: Spabreak Direct Norton Park Reviews

Stayed at Norton Park, had a great time, food was lovely, good selection to choose from, spa staff were friendly and the treatments were so relaxing, already booked to go back in April.

Clare Jones

From: Natasha Lewis


Sent: 27 January 2014 19:35
To: Spabreak Direct
Subject: Hill Valley Reviews Blog

Returned from a 1 night muddy spa weekend with friend on Saturday. The hotel and spa was everything and more than we had expected. Our twin room was a good size and clean. Bathroom was also very nice. The spa facilities were excellent and most of all the relaxation suite had a warm atmosphere. All the staff and the hotel and in the spa gave a great service.

From: Francesca Isaac


Sent: 18 November 2013 11:00
To: Spabreak Direct (Katie)
Subject: Spa break at Norton Park 15th Nov - Isaac

Hi Katie

Just wanted to drop you a line to let you know how we got on at Norton Park this weekend - it was great! We all had an amazing time, hotel was lovely and the staff were friendly and extremely helpful. The accommodation and food was first class. Although 2 of the girls had disappointing treatments their complaints were dealt with efficiently and professionally by the spa staff and we all left happy and relaxed. Rachel and Ulga in the spa were lovely and made the whole trip so much more relaxing knowing they were taking care of our group.

Thank you for your help in booking the trip - the girls were amazed at the price of the stay and we met one group of ladies who will book with Spabreak Direct in future as they paid £20 more per person for the same trip booking through a different agent, so I gave them your details.

Cheers

Fran

From: Megan Pearce

Sent: 08 November 2013 10:01
To: Spabreak Direct
Subject: Yew Lodge Testimonial

Hi

Recently, my partner and I celebrated our anniversary at the Yew Lodge Hotel in Kegworth, near Nottingham. I can honestly say that it is one of the most delightful places I have ever spent time in.

The hotel itself was gorgeous, decorated in warm hues and exuding a general feeling of softness and comfort. The room was lovely; it was modern and spacious without being uncomfortably minimalist. We also had free access to freeview TV and Wifi, which meant that my partner could browse Netflix. This made him very happy.

The food was nothing short of amazing and the staff were all incredibly friendly and efficient, especially Paul and Sam in the restaurant. The spa was lovely and the treatments were absolutely fantastic. The treatment I had was given by Marie and she was wonderful. My back feels better than it has in a long time.

We had a truly marvellous time and have already booked a stay there for next year!'

Megan

From: Janet

Sent: 03 November 2013 17:23
To: Spabreak Direct (Melissa)
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - Crewe Hall, (2), Wednesday 23rd October 2013

Hi Melissa

Just to say many thanks for organising this break .... marvelous, couldn't fault it I was so pleased especially as it was the first time for Maggie.

The staff were lovely, very helpful, the food was perfect and the treatment ... Wish we could go every week!

Certainly will continue to recommend you to everyone I know and will be contacting you again for a break in January

Well done and all the best.

Janet

From: Karen Bostock

Sent: 25 October 2013 16:51
To: Ian Colligon
Subject: Spabreak Direct Hill Valley Reviews

Just had my 4th visit in a year to Hill Valley Golf & Spa Resort.

I cannot fault this place. The rooms are comfortable, spacious and clean. The restaurant staff are amazing especially Esther. The food is lovely. The Spa is fab and the therapists are all professional and friendly. The relaxation room is second to none and I actually fell asleep after treatments. We left there feeling totally chilled and relaxed.

The reception staff are great. Harry as been there on 3 of my visits and he is totally professional, kind, respectful and represents Hill Valley in a great way. Nothing is too much trouble for him and Macdonalds Hotels should be proud of him.

I will definitely be going again.

From: Clare Little

Sent: 22 October 2013 10:08
To: Spabreak Direct (Georgina)
Subject: Spa Break at Bishopstrow House

Hi

Just sending you an email to let you know what a wonderful time we had on our spa break on 12 October at Bishopstrow House.

The place was absolutely gorgeous, the room was good and the food and treatments were of a very high standard and the staff were very pleasant.

I would thoroughly recommend this Hotel and Spa.

Best Wishes

Pam Little

From: Joanne Shute


Sent: 21 October 2013 11:01
To: Enquiries
Subject: Spabreak Direct Hallmark Hotel Bournemouth Reviews

I booked this hotel for a girlie spa weekend away and it was great. We had a lovely time and the staff were friendly. The spa area was relaxing and just what we wanted. The room was lovely and the breakfast in the morning was to die for. Really happy with the service.

Really recommend this Hallmark Hotel. A*****

From: Marion Gwatkin

Sent: 21 October 2013 08:47
To: Spabreak Reservations
Subject: Spabreak Direct Customer Enquiry

Just wanted to thank you for arranging the spa break 18-20 October at Botley Park for my son and daughter in law to celebrate their first wedding anniversary.

They really enjoyed themselves and would definitely recommend.

Many thanks.

From: Liz English

Sent: 10 October 2013 11:19
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - DeVere Oulton Hall - Mrs Liz English (12) - Saturday, 28th September 2013

Dear Jayne

Just wanted to say a massive thank you for organising my daughters hen party at Oulton Hall. We all had a fantastic time and the staff there looked after us all as well as ever. The wedding was this Saturday gone and we had an amazing day with lovely weather.

Once again many thanks

Kindest regards

Liz English

From: Tania Smith

Sent: 23 September 2013 16:01
To: Spabreak Direct (Dawn)
Subject: Spabreak Direct Residential Confirmation, Q-Hotels, Telford Golf & Spa, Mrs Tania Smith (9), Saturday 21st Sept 2013

HI Dawn

Just wanted to e-mail you all at Spabreak to say a massive thank you from our party.

We all had a fantastic time on Saturday at Telford Golf and Spa Hotel - everyone was very very impressed at what the package delivered - excellent value for money, it was faultless and we all came home extremely relaxed and stuffed like pigs

Looking forward to our next get away

regards

Tania

From: Shell Garbutt

Sent: 22 September 2013 20:39
To: Jayne Clarence
Subject: Michelle Garbutt - Crewe Hall

Hi Jayne

Just returned from fantastic spa break and just wanted to say a huge thank you once again for organizing everything.

All 24 of us had an amazing time at Crewe Hall and everything was perfect.

Thanks again

Michelle

From: Liz Ramage

Sent: 08 September 2013 18:39
To: Spabreak Direct (Georgina)
Subject: Spa break

Hi Georgina

Just wanted to say thanks for organising our 2 night break at Hallmark Hotel Manchester. It was just what we needed and the staff at the hotel were really lovely.

We'll definitely use Spabreak Direct again for our next pamper break.

Thanks again

Liz Ramage

From: Lindsey Delve

Sent: 02 September 2013 10:28
To: Spabreak Direct (Rebecca)

Hi Rebecca

Just returned from an amazing weekend and Chevin Country Park! Was fabulous

That good in fact I'm wanting to book again already! I want to book a night for Saturday 28th sept for two people. Then I also want to book a night for 4 people on 29th December (the girly night in).

Can you get back to be with availability and prices so I can get booked up.

Thank you

Lindsey

From: Lindsay

Sent: 18 August 2013 22:13
To: Spabreak Direct (Alex)
Subject: Spabreak Direct Residential Confirmation, Savill Court, Lindsay Falk (7), Saturday 10th August 2013

Hi Alex

I just wanted to say a big thanks for booking our spa weekend! Everyone had a really lovely time! The hotel was lovely and the staff were brilliant! Our treatments were so relaxing. The only slight criticism was that the bedrooms were very warm (they were situated above the spa so perhaps that was why?).

Thanks so much for your help. it was such a hassle free experience. We are now thinking about the next one :))

Would you have any similar deals at the Frimley hotel? Looking at a Saturday in oct/nov for a one night break?

If there are any offers on then brilliant! If not then we may look at early new year?

Best wishes

Lindsay

From: Elliot Drake

Sent: 20 August 2013 14:49
To: Jayne Clarence
Subject: Spa Break @ Elmers Court Hotel & Resort, Hampshire on Monday, 12th August 2013

Jayne,

I wanted to say a massive thank you for you assistance a couple of weeks ago, when helping to book my surprise spa break.

My wife absolutely loved it and has recommended you to most of her friends. I to will be mentioning it to all my colleagues in the next few weeks.

Thank you once again.

Elliot

From: Caroline Simpson

Sent: 10 August 2013 17:48
To: Spabreak Direct (Emily)
Subject: Spabreak Direct Residential Confirmation, Q-Hotels, Flash Sale, Norton Park, Caroline Simpson (2), Friday 9th August 2013

Hi Emily

We've just returned from our mini break at Norton Park and wanted to let you know what a fantastic time we had!

The hotel was fabulous - all the staff were incredibly friendly, helpful and accommodating. The food was absolutely delicious! The treatments at the spa were incredibly thorough, and the girls really listened to our requests and made us feel so relaxed. Particularly loved the relaxation room!! It was fantastic value for money, we've come home feeling really pampered and spoiled.

Thanks for helping us get this booked - such great value!!

Best wishes

Caroline Simpson

From: Sha'delle Momus

Sent: 01 August 2013 06:54
To: Spabreak Direct (Alex)
Subject: Feedback

Hi Alex

I forgot to give you feedback on previous bookings, I hope it is not too late.

Hallmark Gloucester
My mum and her friends had a great time for my mum's fifth. They enjoy the hotel and loved the area. The shopping centre nearby was a bonus as the women love to shop and dine. The journey to get to the hotel by coach and taxi was straight forward. Spadirect and the hotel have been very accompany. The party had such a good time, it lead to Susan Samuel to go there again last week and me booking for my mum and I to go there. I may even take all my friends with there because I heard such good things.

Hallmark Bournemouth
Driving to the hotel but sat nav was straight forward, The hotel was easily accessible. The hotel staff have been really helpful and kind even when there was a bit of confusion when it came to paying for spa treatments. The room and the hotel was lovely and every relaxing. I even loved the fact the hotel was near the beach and the pier. I would definitely book to go there again with my friends.

From: Lisa Harris


Sent: 29 July 2013 12:40
To: Spabreak Direct (Alex)
Subject: Spabreak Direct Residential Confirmation, The Welcome Spa, Mrs Lisa Harris (6), Saturday 27th July 2013

Hi Alex

Just wanted to let you know our Spa weekend was absolutely Fab thank you so much for all your assistance with it. Everything was perfect, great venue, Spa Apartment stunning, Food excellent really couldn't fault anything. Perhaps one Tiny issue none of us had Phone Service but we were on a relaxing Spa Break so probably a good thing lol.

All the Girls were impressed and great value for money. Out of interest am I able to use your service for smaller groups, or is it designed for big Parties really? 2 of the girls are 40 next year so I have every faith will be using you again.

Thanks so much.

Kind Regards

Lisa Harris

From: Jo James


Sent: 25 June 2013 14:52
To: Spabreak Direct (Melissa)
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - The Nottingham Belfry, Ms Joanne James, (8), Saturday 22nd June 2013

There were 6 of us, staying overnight at The Nottingham Belfry for an overnight Spa break.

The late afternoon on Friday I had to call them to let them know my mother had to cancel her break as she had had some bad news. The Belfry cancelled her break at no cost (when it should have been full cost) because of the circumstances.

As we arrived to check in we were given 2 of the 3 rooms we had booked which was great to put our bags in. All the girls in the Spa were fantastic and very professional, we booked extra treatments each and had treatments with all of them. All worthwhile and very relaxing!

The staff in the restaurant were so attentive without being overbearing. Matthew was great and arrived with a complimentary glass of champagne for each of us to celebrate one of our parties 40th birthday! The chefs/kitchen staff were amazing 1 of our party has a dairy allergy and was vegetarian too but the chefs prepared a gorgeous evening meal for her with no hesitation and it was very much appreciated and very delicious too. The lady who's birthday it was received her dessert with a 'happy 40th birthday' hand written in chocolate on the plate.

All the staff we encountered were friendly and helpful. Jake, the duty manager was lovely, allowed us to stay in the Spa relaxation on the Saturday late evening even though he had gone into the room to close it down for the night.

We had a perfect weekend with no problems at all. We loved it and will be back again for yet another visit (some of us are on our 2nd, 3rd or 4th return visit). Nothing was too much trouble for any of the staff we came into contact with.

It is a fabulous hotel with great staff and we would recommend it to anyone, whether its a couple or a small group or even a hen party of 22 (which is how we found it).

Joanne

From: Angelene Purdie

Sent: 24 June 2013 12:24
To: Spabreak Direct (Alex)
Subject: Spabreak Direct Residential Confirmation, Q-Hotels - The Cambridge Belfry, Mrs Angelene Purdie (2), Saturday 22nd June 2013

Hi Alex,

Just wanted to say thank you for arranging this booking and to let you know we had a wonderfully stay.

The hotel, room, spa and restaurant where all above what we expected for the price paid.

Our treatments where lovely. My husband didn't want anything "faffy" so I requested a 50 min full body massage which wasn't on the list to choose from but they said would be no problem. We even had our treatments together in a couples room.

The staff were so nice, everything we asked for was no trouble. When I rung to arrange the treatments and check what I'd ordered was ok as I'm pregnant the spa staff were super helpful.

So thank you to all at Spabreak Direct and The Cambridge Belfy for a great break, great service and at a great price.

Angelene Purdie

From: Claire Elrick

Sent: 23 June 2013 21:50
To: Spabreak Direct (Jayne)
Subject: Ardoe 22nd June 2013

Hi Jayne,

Just a wee note to thank you again for your help booking our Spa Break at Ardoe House

We went yesterday and had an amazing time. The Hotel staff could not have been more welcoming and made us feel at ease. We had a lovely relax in the Spa and then a delicious meal at night, not to mention several cocktails and glasses of Bubbles :-).

It was my Cousins 30th Birthday and Hen Party and everyone thoroughly enjoyed it, this package was worth every penny certainly a very good deal.

Will be recommending Spa Break Direct to all my friends.

Thanks again

Claire

From: Jacquie Brown

Sent: 16 June 2013 21:06
To: Spabreak Direct (Emily)
Subject: Spabreak Direct Residential Confirmation, De Vere Slaley Hall, The Great Escape, Jacquie Brown (10), Friday 14th & Saturday 15th June 2013

Hi

We have just returned from Slaley Hall today. We had a fantastic weekend and the staff were absolutely brilliant. They were so friendly and nothing was too much bother. Thank you for a lovely 50th birthday.

Cheers

Jacquie

From: Phil Couchman

Sent: 03 June 2013 18:13
To: Spabreak Direct (Vicki)
Subject: Spabreak Direct Residential Confirmation, Donnington Valley, Mr Phil Couchman x 8, Saturday 1st June 2013

Hi Vicky

Just a quick line to say thank you for sorting out our spa break to the Donnington Valley Hotel. We had a great time, the hotel and staff were fantastic, just as you said.

We would recommend the hotel and yourself to anyone.

Thanks again

Phil

From: Toby Johnstone

Sent: 21 May 2013 16:32
To: Spabreak Direct (Melissa)
Subject: Spabreak Direct Residential Confirmation - Macdonald Hotels - Savill Court, Mrs. Sarah Johnstone, (2), Friday 3rd & Saturday 4th May 2013

Hi Melissa

I am sorry it has taken me this long to send you an email.

I just wanted to thank you for your help in arranging the Spa weekend for Sarah & Jane. The weekend went really well and they came back feeling relaxed from the 2 days spent at Savill Court. The hotel and rooms were great and the Spa and treatments were lovely.

The only negative they had was on the Saturday night when they discovered there rooms were surrounded by the wedding party guests and I think they were a little loud into the early hours of the morning. No complaints made.

Thanks again and I am sure I will be in touch when I fancy getting a bit of peace for a couple of days !

Kind Regards

Toby

From: Jackie Battley

Sent: 16 May 2013 14:02
To: Spabreak Direct (Sky)
Subject: Spabreak Direct Residential Confirmation - Q Hotels - Telford Golf & Spa Hotel - Mrs Jackie Battley (9), Saturday 11th May 2013

Hi

I thought I would let you know that we had a really great time at the Telford Golf and Spa Hotel. The hotel itself was welcoming and very clean. The meals that we had were great and the spa - well we obviously had different treatments and masseuses, but we all agreed that they were all very very good.

Regards

Jackie Battley

From: Vanessa

Sent: 16 May 2013 13:06
To: Spabreak Direct (Claire)
Subject:Devere Dunston Hall, Tuesday 7th May 2013

Thank you Claire for a lovely break - very well organised by yourself and provided all that you had said it would.
Many thanks
Best wishes,

Vanessa

From: Sarah Pilling


Sent: 12 May 2013 19:04
To: Spabreak Direct (Jayne)
Subject: Spabreak Direct Residential Confirmation - The Welcombe Spa - Mrs Sarah Pilling (15) - Saturday, 11th May 2013

Dear Jayne

Just wanted to say thank you so much for organising the weekend that we all thoroughly enjoyed at The Welcombe. It was fantastic and everything you said it would be.

Thanks Jayne - will definitely be in touch with repeat business!

Best wishes

Sarah

From: Julie Murphy

Sent: 08 May 2013 21:54
To: Spabreak Direct (Jayne)
Subject: Edinburgh Spa Break 6/4/2013

Hi

Just thought I'd let you know that we all had the best of time in Edinburgh Carlton Hotel and thank you very much for all you did, couldn't of done it with out you.

Thanks again,

Julie Murphy.

From: Sarah Collinson

Sent: 01 May 2013 14:49
To: Spabreak Direct (Sky)
Subject: Sarah Collinson - Oulton Hall

Hi Sky

Once again I would like to say a huge thank you for organising the spa break at Oulton Hall.

Everything went smoothly. The place was beautiful and every single member of staff were so incredibly helpful...nothing was too much trouble.

We all had a wonderful time

Sarah

From: Karen Gray

Sent: 29 April 2013 16:45
To: Spabreak Direct (Jayne)
Subject: A truly fabulous weekend at Norton Park!!

Hi Jayne - hope you had a good weekend....however I would be very surprised if it even compared to ours!!!!

We all truly had a great weekend, the whole family were delighted.....the organisation was excellent, service excellent and food out of this world and so so much.....

So many, many thanks from myself for helping me get this weekend together and thanks from the whole Usher family.

So once again a very big thank you and please pass this praise on to your Director....

It goes without saying we will do other things with you but as you know I actually live in Tunisia and am back there Friday probably until November/December but we will do something next time I am over.

Take care

Karen

From: Sarah Hughes

Sent: 22 April 2013 20:09
To: Enquiries
Subject: Spabreak Direct Residential Confirmation - Portal Spa - Mrs Sarah Hughes (9) - Saturday, 9th March 2013

Hello

I just wanted to contact you regarding a spa break I arranged through your company to celebrate my friend’s wedding.

I wanted to arrange a special day for our party of 9, enjoyable, relaxing, fun and the feel of a little bit of luxury.

You gave us lots of choice and when we did choose Portal Spa in Cheshire your communication was timely and spot on.

Everything was arranged, our rooms dinner times and treatments all we had to do was turn up.

All the party were really pleased with the standard of hotel and the treatments we received for a very fair price I would recommend your service to friends and would use you again.

Thank you for a quality service.

Kind Regards

Sarah Hughes

From: Laura Flynn

Sent: 03 April 2013 12:57
To: Spabreak Direct (Melissa)
Subject: Spabreak Direct Residential Confirmation - Macdonald Hotels - Portal Spa, Mrs. Laura Flynn, (4), Saturday 18th May 2013

Thank you so much Cassandra for your help with this.

First rate customer service!

Thanks again and very best regards,

Laura

From: Nathan Parkes

Sent: 31 March 2013 17:29
To: Spabreak Direct (Alex)
Subject: Spabreak Direct Residential Confirmation, The Welcombe Spa, Mr Nathan Parkes (2), Saturday 30th March 2013

Hi Alex

Thank you for everything the spa was fantastic and accommodation was wonderful.

We were given an upgrade on the room which was a very nice surprise!

I will be booking with you again in the near future, and I will also be recommending you to family and friends.

Carla loved her birthday treat and surprisingly I'm now a fan of facials!!

Kind Regards,

Nathan

From: Francesca Isaac

Sent: 25 March 2013 13:21
To: Spabreak Direct (Katie)
Subject: Spa weekend 23rd March, The Oxford Belfry - Francesca Isaac (6)

Hi Katie

Just to say thank you for all your help in booking our spa weekend.

We had a great time - the hotel was welcoming, clean and very well run. All the staff were lovely and friendly and it was obvious that they a take great pride in the hotel and deliver a very high level of service to all their guests.

The rooms were large and very well equipped - even the hairdryers worked well! All the food was lovely and a huge amount of choice was available - the staff were accommodating towards one of our party who had special dietary needs and she was most impressed and made her stay even more enjoyable and relaxing.

The spa was relaxing, clean and the staff were accommodating and friendly. I have had texts from all the girls saying how much they enjoyed the weekend and we are all looking forward to our next spa break which I will be booking through you once again.

Kind Regards

Francesca

From: Anne McGarry


Sent: 23 March 2013 18:14
To: Spabreak Direct (Melissa)
Subject: Testimonial

Dear Melissa

Thank you for our telephone conversation earlier today as it was lovely to speak with you again.

As promised I would like to pass on my positive comments to you and your company, Spabreak Direct and the Lythe Hill Hotel that we stayed at.

As a recent new customer, I cannot praise you enough on the customer service that I received on booking my first one night spa break with my daughter. Your service approach was extremely efficient, friendly, helpful and reliable.

I couldn't have dealt with a better company.

Equally our Spa Break to the Lythe Hill Hotel was a really lovely, enjoyable and memorable experience. We loved the setting and location of this hotel set right in the middle of the countryside-so pretty and quaint! Plenty of car parking too. We found the hotel staff extremely friendly and helpful as nothing seemed too much trouble. Our accommodation was very clean and comfortable and welcoming. The old Tudor restaurant was full of character and plenty of choice on the menu. The evening cuisine was very special with very tasty and well presented dishes! The food, table service and ambience added to our enjoyment, aswell as the wonderful choice of a cold and hot buffet style breakfast- for which we were spoilt for choice! Our breakfast table over looked the pretty countryside landscape and all the local wildlife!

The Spa centre was just as clean and enjoyable-with plenty of fresh towels and robes. The fairly large swimming pool and sauna and steam room were very pleasant for relaxing in. The neck , shoulder and back massage was a lovely treat too!

I am very happy and delighted to say that the whole experience was very enjoyable, refreshing and relaxing and it is not very often you can say that you get better value than you paid for!

I definitely cannot wait to return and now look forward to reserving my next Spa Break in the very near future!

Best Wishes,

Mrs Anne McGarry.

From: Karen Grundy

Sent: 19 March 2013 08:59
To: Spabreak Direct (Georgina)
Subject: Spabreak Direct Residential, Confirmation, Q-Hotels The Nottingham Belfry, Two Night Luxury Spa Break, Friday 15th March 2013 & Saturday 16th March 2013, Karen Grundy (12)

Dear Georgina

I just wanted to say a big thank you for arranging our wonderful Spa Weekend.

We all had a brilliant time. The hotel was lovely everything was perfect from the staff to the food.

Looking forward to our next one.

All the best

Karen

From: Elaine Bostock

Sent: 18 March 2013 17:54
To: Spabreak Direct (Emily)
Subject: Spabreak Direct Residential Confirmation, Q-Hotels, The Nottingham Belfry, Elaine Bostock (2), Sunday 17th March 2013

Hi Emily

I came back from my Spa Break at The Nottingham Belfry today and I've got to say it was fantastic. I couldn't have asked for a more relaxing birthday it was great. Its such good value for money I was really impressed by the food (there's lots of it included in the package!) and the treatments so much so that I've just booked again to take my mum at the end of May.

Just wanted to share that with you and anybody else who's thinking about booking at The Nottingham Belfry.

Thanks,

Elaine.

From: Rachael Guy

Sent: 17 March 2013 18:36
To: Spabreak Direct (Georgina)
Subject: My hen weekend at The Welcombe Spa

Dear Georgina

I just wanted to say a huge thank you for recommending this hotel and spa, we had a wonderful weekend and shall definitely be going back. The apartments were beautiful, the hotel was of exceptional quality, the spa was spotless and the whole weekend was exceptionally good value for money and everyone was really lovely and very helpful.

Many thanks

Best wishes

Rachael

From: Sue Glasby

Sent: 17 March 2013 18:03
To: Spabreak Direct (Alex)
Subject: Spabreak Direct Residential Confirmation, Q-Hotels, Aldwark Manor, Mrs Sue Glasby (12), Saturday 16th March 2013

Hi Alex

Well what a lovely weekend we had thank you for all your help with our amendments you have been a big help and made the booking feel so easy and hassle free.

I've been asked to find out when we could think about booking our next one for next year in June?

Thanx again

Sue

From: Edwina Lightfoot


Sent: 15 March 2013 12:20
To: Spabreak Direct (Jayne)
Subject: Spabreak Direct Residential Confirmation - Norton Park - Mrs Edwina Lightfoot (4) - Saturday, 23rd March 2013

Thank you SO much for this – really great service, very organised and speedy – will definitely use again and recommend!! Made it very easy and a pleasure to book through you!

Many thanks

Edwina

From: Claire Anna Shepherd

Sent: 13 March 2013 21:20
To: Spabreak Direct (Melissa)
Subject: Egham Spa night .

Hi Melissa

I just wanted to take this opportunity to thank you for organising such a wonderful break away for my friends and me to Savill Court in Egham. You were so efficient in getting back to me with any questions I had. When upping the numbers or dietary requirement, nothing was too much trouble.

The hotel was beautiful and the staff were all very friendly and helpful. We all certainly enjoyed the spa facilities the hotel had to offer.

Thanks again Melissa, I will certainly be using Spabreak Direct in the future .

Warmest regards

Claire Shepherd

From: Jayne Owen


Sent: 12 March 2013 06:55
To: Spabreak Direct (Katie)
Subject: Bath Spa Hotel

Hi Katie

We have just had an amazing break at The Bath Spa Hotel - fantastic hotel, lovely staff and wonderful treatments. Thanks for arranging this we will definitely recommend your business to family and friends.

Kind regards

Jayne

From: Joanna Angus


Sent: 07 March 2013 07:29
To: Spabreak Direct (Jayne)
Subject: RE: Spabreak Direct Residential Confirmation - Macdonald Hotels - Alveston Manor - Mrs Joanna Angus (4) - Saturday, 2nd March 2013

Dear Jayne

Thank you very much for arranging our girly spa weekend,....we had a wonderful time. Alveston Manor is absolutely lovely and the food was amazing!!

kind regards

Joanna Angus

From: Donna Highton


Sent: 05 March 2013 20:32
To: Spabreak Direct (Georgina)
Subject: Spabreak Direct, The Park Royal, Cheshire

Hi Georgina

I would just like to say thank you for a wonderful spa break we had this weekend. The treatments and hotel were fantastic. Can you pass on our thanks to Park Royal Hotel. The food, rooms and service was amazing and we will be booking again in the future.

Thanks again from all of us

Donna

From: Sandra Apatira


Sent: 04 March 2013 15:26
To: Spabreak Direct (Alex)
Subject: Spabreak at The Oxford Belfry

Hi Alex

Just to let you know that myself and Denise had a fantastic time at The Oxford Belfry. Our room was lovely, the food was good, the hotel and spa staff services was excellent. Everyone was so friendly and helpful.

Just would like to thank you for your excellent assistance and recommendation.

Many Thanks

Kind Regards

Denise Gordon & Sandra Apatira

From: Ann Hoolahan

Sent: 03 March 2013 19:09
To: Spabreak Direct (Alex)
Subject: Spabreak Direct Residential Confirmation, Lea Marston, Mrs Ann Hoolahan (2), Thursday 28th & Friday 1st March 2013

Hi Alex

I know feedback is always welcome - we had an amazing couple of days!!! EVERYTHING was just perfect - food was exceptional, room beautiful and treatments bliss. Perfect location and the staff were brilliant!

Please recommend this place - I cant wait to return!! Just need to start saving up!

Thanks for all your help with the booking, you were so much help :-) x

Kind regards Ann

From: Michelle Bell

Sent: 03 March 2013 16:53
To: Spabreak Direct (Alex)
Subject: Spabreak Direct Residential Confirmation, The Garage, Ms Michelle Bell (4), Saturday 2nd March 2013

Dear Alex

Just returned from a fabulous time at The Garage Spa. The staff were helpful and so friendly, the venue was great. We were a bit anxious about the rooms but in the end had no reason to.

The spa itself is unusual and first impressions was we would not have enough to do, how wrong we were. In fact we moved our evening meal until as late as possible to stay in the spa facilities. We were the last to leave and could not have left more relaxed when we finally went to our rooms at 7.30 pm!.

The food was five star and the menu does not do it justice. The presentation was gorgeous and the food was to die for. The Chef really is a marvel and words failed us all with the presentation and the taste.

We thought we would get a light lunch but after enjoying large club sandwiches, chunky chips and salad, followed by sticky toffee pudding we were ready to flop in the swing chairs.

We really would recommend The Garage and can not wait to return. It was worth every penny.

Many thanks again for your help.

Kind regards

Michelle

From: Claire Russell


Sent: 03 March 2013 14:06
To: Spabreak Direct (Sky)
Subject: Spabreak Direct Residential Confirmation, Crowne Plaza Resort Five Lakes, Ms Claire Russell (9), Saturday 2nd March 2013

Hi Sky

Just want to say a HUGE thank you for all your help with Lucy's hen do! We have had the best weekend!!

So impressed with the Crowne Plaza Five Lakes and will definitely be going back there! The staff were amazing! Everyone was so friendly and helpful and just made the whole weekend fabulous!

Thanks so much!!

Claire x

From: Maria Chelu

Sent: 02 March 2013 09:35
To: Spabreak Direct (Emily)
Subject: Hen weekend

Hi Emily

I would just like to say a big thank you for all your help in sorting my friends hen party out. We had a great time, St Paul's Hotel was lovely!!!!

Fab weekend!!!

Thanks again

Maria

From: Maggie Cavanagh

Sent: 19 February 2013 20:21
To: Spabreak Direct (Melissa)
Subject: Spa Break Booking at Cameron House

Good Evening Melissa

Just wanted to email and Thank You for booking our romantic weekend at Cameron House

We had a fabulous weekend which was made effortless by booking through Spa Break Direct. We will definately be booking all spa breaks through you from now on and will be recommending you to everyone we know.

Once again a huge Thank You.

Regards

Maggie Cavanagh

From: Lizzy

Sent: 17 February 2013 13:48
To: Spabreak Direct (Emily)
Subject:Spabreak Direct Residential Confirmation, The Cambridge Belfry

Hi Emily

I just wanted to say a big thank you for helping us organise the night away. We had a great time and my friend looked completely refreshed by the end of it! The package was such good value and the service you provided us with was fantastic and so friendly - thank you!

We will definitely spread the word about Spabreak Direct!

Best wishes

Liz

From: Claire

Sent: 14 February 2013 10:57
To: Spabreak Direct (Jayne)
Subject: Spabreak Direct Residential Confirmation - Macdonald Hotels - Alveston Manor - Saturday, 9th February 2013

Hi Jayne

Just to say the package was superb, the staff and hotel were so organised and thoughtful, and very attentive (we had a well organised almost private dining with complimentary bubbles and nothing was too much trouble).

Thank you very much for all your help, it couldn't have gone better.

Many thanks.

Claire

From: Walter Tunaley

Sent: 12 February 2013 14:14
To: Spabreak Direct (Sky)
Subject: Re: Spabreak Direct Residential Confirmation - Bicester Hotel and Spa, Sunday 10th February 2013, Mr Walter Tunaley

Hi Sky

Now back home after a fabulous break at the Bicester Hotel and Spa.

Played golf on Sunday in light rain but good fun and very interesting, undulating course. Then had a super swim, Jacuzzi, steam room, relaxing time, facilities were great and everything worked. Woke up Monday morning to 3 inches of snow.

Thank you very much for your personal interest in my booking, it all went so good and I would highly recommend you, Spabreak Direct, and your colleagues who all helped make my 70th Birthday a total success. Only little problem was that my son upgraded us to a room with a four poster bed but I could not find the handcuffs!

Thank you again it has been a pleasure doing business with you and hope to use you again in the future.

Walter x

From: Sarah Grant

Sent: 12 February 2013 00:21
To: Spabreak Direct (Jayne)
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - Aldwark Manor Golf & Spa Hotel - Miss Sarah Grant (21) - Saturday, 9th February 2013

Jayne

I wanted to say a huge thank you for an amazing weekend at Aldwark Manor.

We all had a brilliant time, the staff were extremely helpful and friendly and went beyond our expectations.

Thanks again for all your help and to the staff for making it such a special weekend.

Kind regards,

Sarah

From: Mags Roche

Sent: 29 January 2013 20:49
To: Sky Walsh
Subject: Spabreak Direct Residential Confirmation, Macdonald Portal Hotel and Spa, Mrs Margaret Beardow, Saturday 26th January 2013

Hi Sky

Just a quick thank you for sorting out the spa break for me and my friend Kate at the Portal Spa in Cheshire. The weekend was in one word amazing! We had a fabulous time.

The staff in the hotel and spa were brilliant: professional, friendly with nothing too much trouble. From the lovely lady on reception to the waiters to the beauticians - all incredibly nice people who are a credit to the hotel and spa. The food was great and the standard in the 'standard' twin room we had was far from 'standard'. Given both of us work away and stay away from home for work purposes we frequently stay in hotels.

The Portal has got it absolutely 100% right - food, staff, accomodation, spa treatments all perfect. We will be back!

Thanks again

Mags

From: Wendy Simpson

Sent: 30 January 2013 12:38
To: Claire Miller
Subject: Spabreak Direct Residential Confirmation - De Vere Slaley Hall, Miss Wendy Simpson (2), Saturday 9th Fberuary 2013

Hi Claire

Many thanks for sorting this for us. You have being really great to deal with and you are a credit to your company, you took time to sort this and come back to us on more than one occasion with the relevant information.

Many thanks

Wendy Simpson
A very satisfied customer

From: Alison Ellis

Sent: 28 January 2013 12:50
To: Alex Adnett
Subject: Spabreak Direct Residential Confirmation, Q-Hotels, Cheltenham Chase, Mrs Alison Ellis (3), Saturday 26th January 2013

Hi Alex

Just wanted to say a big thank you for organising a wonderful Spa Weekend for us. The 3 of us all had such a relaxing weekend, hotel and staff were both excellent, as was food & drink! Treatments were so relaxing as well.

I've already recommended you to one of my work colleagues Paula, who I think has booked a trip for her daughter for April!

Thanks again & will definitely be back in touch when we organise our next one!

Many thanks Alison

p.s. 3rd bed was a proper bed rather than a put up bed, which was lovely surprise!

From: Janet Wilson


Sent: 22 January 2013 08:54
To: Jayne Clarence
Subject: Spabreak Direct - Day Spa Confirmation - Berystede Hotel & Spa - Mrs Janet Wilson (2) - Tuesday, 9th April 2013

Good afternoon Jayne

Thank you so much for your input and help.

We are really looking forward to our time together, as it will be my birthday also the following day.

We will use your company again as there are other Spa's we wish to try that was included on the original list you submitted to me.

Kind Regards

Janet

From: Cindy Hasan


Sent: 22 January 2013 09:55
To: Jayne Clarence
Subject: Spabreak Direct - Spa Break @ Ashford International, Kent on Saturday, 19th January 2013

Hi Jayne

Thank you so much for booking our spa beak for us. We had a lovely time and managed to get there ok in the snow. The hotel was very nice and so was the food and the treatments.

Thank you again from Sittiga Hasan

From: Nigel Robinson


Sent: 12 January 2013 17:16
To: Melissa Pearce
Subject: Spabreak Direct Residential Confirmation - Macdonald Hotels - Portal Spa, Mr. Nigel Robinson, (4), Friday 11th January 2013

Hi Melissa

Just a note to say, many thanks for arranging this Xmas surprise for me, my family and I throroughly enjoyed our stay and the ladies certainly enjoyed their spa treatments too.

Many thanks for a job well done, (we'll be going again)

Nigel.

From: Mark Carlyle


Sent: 08 January 2013 19:52
To: Emily Isaac
Subject: Spabreak Direct - Day spa confirmation, The Spread Eagle, Winter Warmer Spa Day, Jenny Stenner (2), Wednesday 2nd January 2013

Hello,

You probably don't remember me. I was the person who phoned from Afghanistan and booked my partner on a spa day. Just an email to say thank you very much for sorting it all out. She thoroughly enjoyed the day. It got her to ease her mind a little, so thank you once again. We will definitely be using your company again and we hope the next person who deals with us is just as polite friendly and helpful as you were.

Thank you once again and we hope you have a fantastic new year. xx

From: Claire Kelly

Sent: 07 January 2013 20:28
To: Melissa Pearce
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - The Park Royal, Mrs Claire Kelly (11), Friday 18th January 2013

Hi Melissa

Just to say a huge thank you for all your help and fantastic customer service you have given me with this booking.

Working in the travel industry for a global company it's so nice to receive superb service and it's really appreciated.

Thanks again.

Kind Regards

Claire

From: Janet Holgate

Sent: 30 December 2012 20:11
To: Spabreak Reservations
Subject: Vicki Jennings

Last Drop Village Hotel and Spa 27th December 2012

Thank you for arranging the spa break to the Last Drop Village Hotel for me and my daughter to celebrate her 40th birthday. I have used Spabreak Direct in the past to arrange a get 60th birthday get together for myself and my friends at the Palace Hotel Buxton and I was impressed with the efficiency of the service I received.

I was a little apprehensive making this booking as Jane has gluten and lactose intolerence and while most hotels/restaurant make an effort to accommodate this she usually ends up with a bland meal. We asked that Vicki made the hotel aware of her needs before we stayed and we found that everything was noted on our reservation when we arrived.

The chef and staff at the Last Drop were excellent,at the evening meal a gluten free bread roll was brought to the table for her and her starter of sauteed mushrooms was on gluten free toasted bread. Care was taken with her main course to ensure it was suitable for her and dessert was a lovely sorbet. At breakfast gluten free toast was provided for her. We found this extraordinary as most hotels do not make an effort to provide these and expect her to pick and choose from what is available and hope there is nothing in them she is allergic to.

Our room was spacious and very clean, the only draw back was that we had to go down several corridors and up several flights of stairs to get to the room. The rest of the hotel was clean and inviting.

We booked extra treatments and had these on the afternoon of arrival, the therapists were very polite and we both enjoyed the Indian Head Massages and Jane the Hopi Candle Treatment . We then relaxed for a short while in the lovely relaxation room (where there was plenty of coffee, tea, water and fruit juices available) before heading to the thermal suite. The indoor/outdoor thermal pool was very inviting but unfortunately there was a problem with the saunas and steam room and we were unable to use them. After breakfast we made our way back to the spa where we relaxed until it was time for our treatments. We both had "All Brushed Up" before a back, neck and shoulder massage. As we had made the reservation through Spabreak Direct we got 20% discount off all the extra treatments which was an added bonus. We then set off home, arriving very relaxed.

I would have no hesitation in recommending Spabreak Direct to my friends and family. Thank you for all the trouble you took in getting us the best deal for this package.

Janet Holgate

From: Kathryn Uche

Sent: 30 December 2012 10:06
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - The Welcombe Spa - Mrs Kathryn Uche (5) - Sunday, 13th January 2013

Hi Jayne

Thank you for arranging the welcome spa for the 13th looking forward to it.

Savill Court was just the ticket we had a free room upgrade on arrival the facilities were first class and the food was superb. The treatments were late and a bit rushed as they were really busy but it didn't spoil the quality of the experience. Both nieces had never been on a spa break before & the one who is a newly qualified nurse in Portsmouth is totally sold on them as a result. I've given her your website details and I've told her to ask for you. Thanks again you chose a brilliant venue have a fabulous new year give my best wishes to Kathryn C.

Kathryn

From: Heidi Smith


Sent: 19 December 2012 22:44
To: Melissa Pearce
Subject: Spabreak Direct Residential Confirmation - Macdonald Hotels - Hill Valley, Mrs. Heidi Smith, (2), Friday 21st December 2012

Hi Melissa

Penny and I are thrilled with the package you have put together for us and look forward to our pampering session!!

Many thanks for all your help and efficiency!!

Hope you get to visit Hill Valley soon!

Kind Regards,

Heidi Smith

From: Julie Pointon

Sent: 12 December 2012 20:17
To: Vicki Jennings
Subject: Julie Pointon - Spa Break

Hi Vicky

Thank you so much for your help with my booking.

It's so refreshing to have someone who cares about their customers.

Julie

From: Claire English

Sent: 07 December 2012 17:35
To: Melissa Pearce
Subject: Spabreak Direct - Day spa confirmation, - Q Hotels - Chesford Grange, Mrs Adele English, (2), Friday 1st February 2013

Dear Melissa

Many thanks for all your assistance in this matter. I'm sure Adele and Yvonne will have a wonderful day.

I look forward to using Spabreak Direct again and would certainly recommend your service

Kind regards

Claire

From: Ashley Hodges

Sent: 04 December 2012 11:36
To: Jayne Clarence
Subject: Claire and Mellisa

Dear Jayne

I'm writing to you as I feel that two of your employees have gone above and beyond to help me secure and book a little treat for the special lady in my life.

I am currently deployed in Afghanistan so as you can imagine the Internet is at best slow and intermittent and I have no way of phoning home within working hours. Claire originally started working with my booking and even though little emails was sent on my half due to the lack of Internet she booked provisional dates, this was so I was eligible for a special offer. Once I had Internet I had been passed to Melissa who dealt with me and wangled the deal so I could have exactly what I wanted.

They had total professionalism (even though my best comediac writing style was used) and were patient with me. I really feel I have not only been looked after but I feel like they have gone out of their way to make sure this happens for me. I think it would be unfair that I did not write to you thanking them as they have really made this so easy for me and have cushioned every step of the way.

I think a lot of people could learn customer service skills from these two and I could see me frequently booking through them again (if I had lots of money).

Once again thank you and them for everything your company and employees have done.

Regards

Ashley

From: Andy Marshall

Sent: 03 December 2012 12:06
To: Melissa Pearce
Subject: Spabreak Direct Residential Confirmation - Macdonald Hotels - Portal Spa, Mr. Andy Marshall, (2), Saturday 1st December 2012

Hi Melissa

Just wanted to say thanks for arranging the spa day at the Macdonald Portal…It was amazing!

Enjoy your day!

Kind Regards

Andy Marshall

From: Kimberley Reece

Sent: 28 November 2012 17:51
To: Katie Barnes
Subject: Thank You

Afternoon Katie

I just wanted to send you a quick e-mail to say thank you so very, very much for organising our Spa Break.

We had the most wonderful time, even though the weather was totally naff it kind of made being inside in the warm more cozy and romantic. The Welcombe Spa is absolutely AMAZING and I definitely suggest going there yourself! And the staff are just fantastic, we’re looking to go again next year (once we save a bit first this time!)

It really was absolutely magical and I can’t even begin to thank you enough!

Kim

Read full testimonial

From: Amanda Bartlett

Sent: 27 November 2012 16:16
To: Melissa Pearce
Subject: Visit to Savill Court

Just wanted to say a big thank you Melissa for finding us the perfect spa break & location in Savill Court for our 2 night girlie getaway, which was excellent value for money. Savill Court was fabulous with it’s beautiful surroundings.

On arrival we were shown to our rooms which were lovely and all the staff were very friendly & most helpful. Over the 2 days we managed a trip into Windsor (Castle & shopping centre) about 15 minutes away and a leisurely stroll through the grounds to the local pub, which was lovely as well as relaxing in the Spa.

The Spa itself was very tranquil with a lovely relaxation room (complimentary herbal tea & water) and we all thoroughly enjoyed our treatments. We made full use of the Jacuzzi, sauna & steam room in-between dips in the pool & relaxing on the loungers, just perfect! The gym had all the latest equipment with large flat screen TV’s.

All our meals were very well present and delicious, especially the desserts!! The service was excellent, both for dinner & breakfast and we all had a really great time & a very relaxing experience, which is just what we had asked for & got! We will certainly be contacting Spabreak Direct again to organise our next girlie getaway!!

Kind regards

Amanda

From: Amelia Gray

Sent: 26 November 2012 12:16
To: Melissa Pearce
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - Ashford International, Ms Amelia Gray, (2), Saturday 24th November 2012

Hi Melissa

We had an amazing time at the Spa, thank you so much for your help with the booking.

Many thanks

Amelia Gray

From: Jenny Hepburn

Sent: 23 November 2012 17:02
To: Vicki Jennings
Subject: Spabreak Direct Residential Confirmation, Slaley Hall, Monday 19th November 2012, Miss Jennifer Hepburn and Mr Tim Brendreth

Dear Vicki

Just a quick note to say thank you for your help with booking our spa break at Slaley Hall.

Everything was great and went smoothly and we had a lovely relaxing time.

I would have no hesitation in recommending Spabreak Direct or in using you again in future.

Thanks again for the assistance and attention you personally gave to our break.

Have a lovely weekend

Regards

Jenny

From: Kathryn Hemmings

Sent: 22 November 2012 20:42
To: Jayne Clarence
Subject: Spa Break @ Hill Valley

Hi Jayne

Yes we did enjoy it very much. In fact more than we expected really. I think because it was one of the cheaper options we thought we may have compromised on quality but I can honestly say we were surprised at the value for money, quality of the facilities and the service was exceptional!!

Anyway, was great to meet you and thank you for your hard work in arranging it.

Kathryn

From: Peter Markley

Sent: 22 November 2012 18:06
To: Melissa Pearce
Subject: Spabreak Direct - Day spa confirmation, - Q Hotels - Ashford International - Mrs. Sharon Markley (1) - Monday 14th January 2013

Thanks very much Melissa you have been a star.

Will advise my college's how helpful you and your company are. It has been a pleasure to deal with some as competent as yourself, you are a shining example to your company.

Peter Markley

From: Kerry Widdowson

Sent: 21 November 2012 12:44
To: Georgina Clayton
Subject: Thank You

Hi Georgina

Just a quick note to say thank you for organising our spa break. We all had a great time and everything seemed to run very smoothly. I will definitely be arranging another break next year so hope to be in touch soon.

Thanks again,

Kerry Widdowson

From: Marissa O'Brien

Sent: 19 November 2012 18:42
To: Melissa Pearce
Subject: Belton Woods Spa Break - Thank You

Hi Melissa

I just wanted to say myself and nine friends stayed at Belton Woods last Saturday for the Heavenly Hideaway Experience and had a fantastic time.

The break was to celebrate my 40th Birthday and it was a great weekend.

Kind Regards

Marissa

From: Charlene Lynch

Sent: 13 November 2012 22:32
To: Emily Isaac
Subject: Thank you

Hello Emily

Charlene again!

I just wanted to thank you for helping me to organise a wonderful spa trip! I apologise for all the hassle and the mix up but I'm very grateful how you helped sort things out!!

We all had a wonderful time at Ashford International, although it went too fast so might look at 2 nights next year!!

But I just wanted to thank you for all your help!!

Look out for my email next year!!

Thank u again

Charlene

From: Tara Maynard

Sent: 12 November 2012 12:30
To: Alex Adnett
Subject: Spabreak Direct Voucher Confirmation

We had a great time thank you, it all went very smoothly. Shelley the Hen had a beaming smile all the time so that was enough gratitude for all the effort.

The venue was perfect and I do want to say that all the staff we encountered were very friendly and helpful. I would recommend the Crowne Plaza Resort Five Lakes and your services to any one needing to do the same.

Thank you and all your team. X

From: Steph Newman

Sent: 12 November 2012 11:35
To: Sky Walsh
Subject: Spabreak Direct Residential Confirmation, Edwardian Guildford Hotel and Spa, Friday 9th November 2012

Hi Sky

I just wanted to say that we thoroughly enjoyed our stay at the Raddison Edwardian Guildford Hotel and Spa on Friday - it’s a lovely hotel, the staff and facilities were fantastic and we were really impressed with the spa and treatments we received. We both had a great time and much needed rest!

I have completed the feedback form that the hotel emailed me, but just wanted to say also thank you to you too, for all your help.

Next time we’re looking to book a spa break I’ll be in touch!

Thanks again Sky

Best wishes

Steph

From: Carolyn Colebrook

Sent: 11 November 2012 17:34
To: Jayne Clarence
Subject: Hen night

Dear Jayne

I wanted to thank you for booking the hotel and spa weekend .

We had a fab time and the hotel was amazing ,clean and very friendly. Apart from a bit of disorganisation from the spa staff when we went in originally..organising the workload overall it was excellent and everyone loved their spa treatments!! They could do with more loungers in the pool side! The relaxation room was great as well as the complimentary tea and coffee ..and biscuits!!

We were very impressed with the service of the meals and the breakfast and the whole experience was excellent and for the price was well worth it!!

Your efficiency of booking everything made it for us all to enjoy an excellent weekend. I have already recommended your company to my friends and will be booking with you again!!

An excellent hotel and location made it for me!!

So again many thanks!!

Kind regards

Carolyn

From: Vicci Buckingham

Sent: 11 November 2012 17:34
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - St. Pauls Hotel & Spa - Miss Vicci Buckingham (16) - Saturday, 3rd November 2012

Dear Jayne

Just an email to say thanks millions we had a great time on my hen party, now looking forward to the wedding!

Regards

Vicci

From: Toni Martin

Sent: 11 November 2012 12:32
To: Emily Isaac
Subject: Spabreak Direct Residential Confirmation, Q-Hotels, The Oxford Belfry, Toni Martin (9), Saturday 10th November 2012

Hi Emily

Just to say a huge thank you for your help and patience in booking our spa weekend! We all had an amazing time! Just what we all needed!

We are planning another break for next year already so I will be in touch before Christmas for your help then as well!

Hope that's ok!

Kind regards

Toni

From: Naveela Chaudry

Sent: 05 November 2012 13:34
To: Melissa Pearce
Subject: Spa Break @ Whittlebury Hall Hotel & Spa, Northamptonshire - Spabreak Direct availability check

Hi Melissa

Thank you that’s great.

I would like to take this opportunity to thank you for your great service!

Kind regards,

Naveela Chaudry

From: Sara Collins

Sent: 05 November 2012 09:51
To: Alex Adnett
Subject: Spabreak Direct Residential Confirmation, The Welcombe Spa, Sara Collins (13), Friday 2nd & Saturday 3rd November 2012

Hi Alex

Just to say a massive thank you to you and the Spa for an amazing week end. We couldn’t say enough wonderful things about the hotel, spa and staff. It was an incredible experience and we were made to feel welcome and special – they are all wonderful and caring people.

A great success, so thank you so much again,

Kind regards,

Sara

From: Paula Johnson


Sent: 03 November 2012 14:30
To: Melissa Pearce
Subject: Sopwell House

Hi Melissa

We stayed at Sopwell House over night Thursday / Friday on a spa break booked through you.

I thought I would just send a quick email to give you our opinion…….

WOW!!!!!! WE HAD A FAB TIME!!!!!

Yes we really had a lovely time, the venue, the staff; the rooms, the spa and the food were excellent!

We will be back there again very soon I hope so please keep me updated with any further deals.

Thank you.

Paula Johnson & Teresa Barrow.

From: Tabatha Gullikson

Sent: 03 November 2012 08:47
To:Spabreak Reservations
Subject: Testimonial

Hello

Just wanted to send a quick note to say how great it was dealing with Spabreak Direct for my hen night away to the Stirling Highland Hotel. The hotel was a bit disorganised, but Alex from Spabreak Direct was fab at being the go between to sort things out and get us the best deal. I'm now recommending you to all of my friends with hen parties and events coming up.

By far the best customer service I've had from a British company.

Thank you again

Tabatha

From: Stacey Arblaster

Sent: 30 October 2012 22:59
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Puma Walton Hall - Mrs Stacey Arblaster (10 + 2) - Friday, 19th October 2012 & Saturday, 20th October 2012


Hi Jayne

Just wanted to say a huge thank you for sorting out my best friends hen do.

Your service has been fantastic and on the day we got there Cheryl was rushed into hospital and after calling you guys you sorted it out straight away and although the hotel still wanted us to pay for her it was sorted out and she was not charged.

The whole stay and experience was just perfect and the service, food etc there was beyond our expectations and no one could do enough for us. There were two weddings on while we were there but it didn't make any difference.

Thank you so much I have already recommended you guys to friends.

Stacey

From: Anthony Broadbent

Sent: 29 October 2012 16:50
To: Jayne Clarence
Subject: Weekend at the Raddison Blu Dubrovnik Sun Gardens

Jayne

Just a small personal thank you for your assistance with regards my visit to the Raddison Blu Hotel in Dubrovnik, Croatia.

The weekend was a surprise birthday present for my girlfriend on the pamper and unwind 3 day Spa package. We have just arrived back and had the most fantastic time. The hotel was just how you described to me and my girlfriend enjoyed the whole experience. The weather was warm but rainy, however, this didn't matter, as we made full use of the indoor facilites.

We were very impressed with Croatia from the moment we arrived to the moment we left (especially the old town of Dubrovnik). It is one of those places we will be revisiting in the future for a longer period.

Once again many thanks.

Tony & Lyndsay

From: Karen Ladell

Sent: 28 October 2012 20:41
To: Alex Adnett
Subject: Spa Break at The Oxford Belfry

Hi Alex

We just wanted to say thank you so much for organising and suggesting the Oxford Belfry for us recently. We had a fantastic time. All the staff were friendly, the standard of food in the restaurant was excellent, the rooms, spa and treatments were great. We will definitely try and go back there in the future.

Once again thank you for helping us plan our spa celebration night away.

Karen Ladell
Sandra Duggan
Linda Ireland
Mary Tice

From: Melissa Pearce


Sent: 25 October 2012 16:15
To: Andrew Brown, General Manager, Savill Court
Subject: Spabreak Direct: My Experience of Savill Court - 5 Star service at a 4 Star venue

Dear Andrew

I recently had the pleasure of staying at Savill Court with my partner and I would like to thank the entire hotel staff for an extremely pleasant and relaxing stay.

From the moment we arrived everyone was very friendly and more than helpful, they gave a real sense of customer well being. Every member of staff, no matter their job role or how busy they were, were welcoming, friendly and nothing was too much trouble. Not a single member of staff passed me without either good morning or good afternoon or asking if there was any way they could help. (I assume I must have looked lost). It was truly amazing!

Mayank and Anouska on reception were very efficient at getting us checked in and directing us straight to our room, which I can only say was beautiful. We wandered down to the bar where the bar staff (Prasad in particular) were very attentive and efficient. They made us feel like VIP guests but I believe that this is regular practice and everyone receives 5 star service.

The Spa itself is serene and intimate with the relaxation room and I was very interested to see the 3 treatments rooms, 2 of which are dual rooms to accommodate 2 guests at a time. It gives me a greater idea whether to recommend this spa for a romantic getaway or a girlie catch up and I think it would be both. The facilities pool, sauna steam room, Jacuzzi and gym were modern and clean throughout and the therapists were friendly, yet professional.

The dinner menu was very clear and gave a good choice of meals to suit all tastes. The restaurant staff were observant and service was quick and ran smoothly, even on a Saturday night which is the busiest evening of the week. Didier the Restaurant Manager kept everything in order and was actually also on the floor serving.

The price of a One Night Spa Break at Savill Court is quite a lot lower than their local competitors, but this does not show lack of quality or level of stay. I would have happily paid more based on the level of service, excellence of the venue and what was included in the package.

I book highly here at Savill Court and will carry on doing so as the venue did not let us down and I have now got an even better view of this striking hotel in Windsor.

Thank you again for such a wonderful stay.

Kind Regards

Melissa Pearce
Spabreak Direct

From: Gillian Wells

Sent: 24 October 2012 11:49
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Orton Hall - Mrs Gillian Wells (2) - Sunday, 21st October 2012

Hi Jayne

My friend and I have just had our spa break at Orton Hall and I felt I must let you know that we had the most amazing time! The hotel was fantastic and the staff exceptional. It was great value for money and we will certainly book through you again.

Thank you for your help in arranging this short break.

Kind regards.

Gillian Wells

From: Lisa Murphy

Sent: 23 October 2012 11:46
To: Vicki Jennings
Subject: Spabreak Direct Residential Confirmation, Macdonald Frimley Hall, Lisa Murphy (8), Saturday 20th October 2012

Hi Vicki

Just wanted to say thanks for all your help. We had a fabulous time!. The venue was beautiful and first class for everything! We all can't wait to go back!

Thanks

Lisa

From: Sue Glasby

Sent: 14 October 2012 17:33
To: Katie Barnes
Subject: Spabreak Direct Residential Confirmation, Q-Hotels, Aldwark Manor, Sue Glasby (5), Saturday 13th October 2012

Katie

I would just like to say a big thank you we have had the best weekend and are starting to think about our next already.

Sue

From: Kate Norris

Sent: 13 October 2012 02:39
To: Spabreak Reservations
Subject: Impressive service

I have recently booked a stay at one of your hotels for a Hen Weekend for 18 'Hens'!

I would just like to say how helpful and friendly Jayne Clarence has been in helping me book this weekend. When I first emailed she gave me all the information I would need regarding booking a spa break and was even helpful enough to send me a list of certain deals within a specific area.

I was really indecisive for about a month but Jayne perservered with me and when I finally came to my decision, Jayne had sorted and booked everything for me within 30 minutes on a Saturday.

I really appreciate how easy Jayne made this for me and I think this is worth recognising, hence my email!

Thank you so much - we're now very much looking forward to the Hen Weekend!

Kate Norris

From: Wendy Smith

Sent: 12 October 2012 19:14
To: Vicki Jennings
Subject: My wonderful weekend

Hi Vicki

Back in January I booked a spa break with you for 6th October. I just wanted to say what an amazing weekend it was.

The Royal Bath couldn't have been nicer. The room was spacious and well kept without being too modern, a complimentary bottle of wine on arrival, the evening meal was fantastic and so was the breakfast. The massages were very relaxing and all the facilities were excellent. The staff were lovely and even the weather turned out beautiful. This was a very special treat for my best friends 40th birthday and she has said it's a weekend she'll never forget.

Thank you to yourself and all the staff at the Royal Bath in Bournemouth.

Kind regards

Wendy Smith

From: Michelle Badham

Sent: 09 October 2012 12:44
To: Alex Adnett
Subject: Spabreak Direct Residential Confirmation, Yew Lodge, Michelle Badham (4), Saturday 6th October 2012

Hi Alex

I would like to say a massive thank you for your service last week.

Despite the short notice I gave you, you went out of your way to make sure you could find my friends and I a lovely weekend away.

Your service definitely exceeded my expectations and I had a lovely stay at The Yew Lodge Hotel.

Thanks again.

Michelle Badham

From: Maxine Driffield

Sent: 08 October 2012 19:29
To: Spabreak Reservations
Subject: Melissa

I have recently stayed in one of your Spa Break Hotels, I would like to thank you initially, for your efficient prompt service and the choice that you gave us when we asked for your guidance and recomendations this was our first Spa Break and definitely wont be our last.

When we stopped at the Aldwark Manor it was evident that you had listened to what we asked for and booking was so easy. The break was fab, the service from each member of staff was friendly and no task was too much trouble.Tthe modern dining room was a nice inviting enviroment.

The food and choice in the restaurant was comprehensive, different, well presented and extreemly tasty. As it was our wedding anniversary we were welcomed into the restaurant by staff saying "Happy Anniversary", then given a complimentary glass of Champagne.

The room was much larger than I expected and as I was cold on my arrival, an electric fire was brought to the room within 5 minutes. The room had tea making facilities which were well stocked.

The Spa itself was heavenly with warm, rich smells. It was a clean and relaxing enviroment, the nice fluffy gowns were ample and available to embrace ourselves in between swimming, steam room, Jacuzzi and of course the inclusive spa treatments.

The mature garden was pleasant to stroll around in and the quirky church just outside the hotel grounds was in keeping with the old worldy Hotel, grounds and estate.

Thank you very much for a memorable break and anniversary.

M M Driffield

From: Sandra Green


Sent: 08 October 2012 12:30
To: Katie Barnes
Subject: The Haven - Spabreak Direct

Hi Katie

Just wanted to thank you for organising the above for myself and my friend. We had a fabulous time, and everything went really well (except the hotel putting the cost of dinner on our bill, but they were fine about removing it, and the beds needing to be converted from a double to twin, but again, they were very prompt to sort).

All the staff were particularly helpful and pleasant, the room was lovely, the food was amazing, housekeeping was all good, and we would definitely go back there for the same again, via you.

So, thanks again and all best regards

Sandra

From: Amanda Gaitskell

Sent: 05 October 2012 15:54
To: Emily Isaac
Subject: Crowne Plaza Heythrop Park

Dear Emily

Many thanks for helping me to choose Heythrop Park for a spa break - my sister and I went two weeks ago and enjoyed every minute - the location was lovely and the staff very professional - I can recommend the full body massage!!

Yours sincerely,

Amanda Gaitskell

From: Nick Cousins

Sent: 01 October 2012 20:05
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Dubrovnik Sun Gardens - Mr Nick Cousins (2) - Saturday, 26th May 2012 - Saturday, 2nd June 2012 - (7 Night Stay)

Hi Jayne

Got back from the holiday Saturday and just wanted to let you know how good it was – absolutely fabulous, a stunning hotel, spa and views. We had a fantastic time, many thanks for all your help.

Best regards,

Nick & Sally Cousins

From: Matthew Davidson

Sent: 25 September 2012 15:35
To: Jayne Clarence
Subject: Georgina's Customer Service

Dear Jayne

I've being looking at booking a spa break over the past couple of weeks through Spabreak.co.uk and I've been dealing with Georgina Clayton. I just wanted to email you to say how helpful she has been and very quick in replying to my emails etc. She's been polite and very informative and just good all round! I'm definitely going to be booking a break with you I'm just waiting for confirmation off my friend to see which one we are going for.

I just wanted to email you about Georgina because I've had dealings with other companies and no one has been as good as Georgina with replying to my emails or even just basic knowledge of the spa's.

Thank you for taking your time to read my email and I look forward to my spa break!

Kind regards

Matthew Davidson

From: Kathryn Pritchard

Sent: 24 September 2012 20:15
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Hallmark Hotel Gloucester - Mrs Kathryn Pritchard (12) - Saturday, 22nd September 2012

Hi Jayne

Thank you so much for organising the break. We all had a fantastic time and everyone was really pleased with the price and great value! The hotel was perfect for what we wanted and the staff were very accommodating and joined in the fun!

You've been a star and I will definitely be in touch with you again to book our girlie weekends away in the future!!

With many kind regards and best wishes,

Kathryn
xx

From: Erna Small

Sent: 21 September 2012 05:14
To: Jayne Clarence
Subject: Dear Jayne...

I hope this email finds you well even at 5am! What am I doing wide awake at this hour? Must be time for another spa break.....lol

I just wanted to let you know how much I enjoyed my break at Savill Court...what a fabulous hotel....and all thanks to your recommendation.

The break was much needed and came at the right time. My 3-days were faultless...everything (even the tiniest things) were perfect. The staff, food, amenities, the spa and of course the beautiful surroundings.... I took a 2-hour walk through Windsor Park to the village shop and back to Savill Court taking in the magnificent views and came back refreshed ready for my 2 treatments - bliss!

Savill Court comes highly recommended in my opinion and I would recommend it to anyone as well as the services of yourself and your colleagues at Spa Break Direct - in fact I already have. My Son is looking for a break for himself and his Partner for their 30th's that are coming up towards the end of the year.

From: Rebecca Watts

Sent: 12 September 2012 15:37
To: Melissa Pearce
Subject: FINAL AMENDMENT Spabreak Direct Residential Confirmation, Q Hotels - Ashford International, Miss Rebecca Watts (5)

Hi Melissa

Thank you so much for all your help.
I will definitely be booking another spa weekend through spa break again, as it is so easy and stress free.

Thanks again.

Kind regards
Rebecca Watts

From: Kirsty Shires

Sent: 18 September 2012 16:03
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - The Welcombe Spa - Dr Kirsty Shires (12) - Saturday, 15th September 2012

Dear Jayne

Just wanted to say thank you to you and Spabreak Direct.

My sister had a great time at her hen weekend at the The Welcombe Spa.

Many thanks for all your assistance in the organisation of the weekend.

Best wishes,

Kirsty Shires

From: Margaret Howells

Sent: 18 September 2012 09:10
To: Jayne Clarence
Subject: Spabreak Direct - Day Spa Confirmation - Portal Spa - Mrs Margaret Howells (4) - Sunday, 2nd September 2012

Hi Jayne

Needed to let you know what a super day we all had at The Portal Spa on Sunday. Everything was perfect and the treatment was “out of this world”, none of us wanted the day to end.

Your personal touch and help with everything also made the day great. I will be in touch for the next one soon, hopefully a weekend with my husband (just to give you something to think about).

Thanks once again!

Regards

Margaret

From: Darren Prowting

Sent: 13 September 2012 14:10
To: Melissa Pearce
Subject: Spabreak Direct Residential Confirmation , Q-Hotels - Nottingham Belfry

Hi Melissa

Thank you for finalising all the changes and updating this booking, your help has been greatly appreciated and I will certainly be calling upon you again in the future.

Many thanks again

Darren

From: Amanda Batchelor

Sent: 10 September 2012 09:06
To: Spa Reception; Alex Adnett
Subject: Re: FW: Spabreak Direct - Day spa confirmation, Ardencote Manor, Amanda Batchelor (7), Sunday 9th September 2012

Just to say a HUGE thank you to you both. We had the most FABULOUS day it could not have been any better.

Staff were excellent, treatment brilliant and did you book the weather :-)

I do hope we will be back soon, although as we were sisters meeting from acoss the globe...unlikely soon. But you have enabled us to have some VERY SPECIAL MEMORIES to take home with us.

Very best wishes

Amanda

From: Janet Marley

Sent: 03 September 2012 19:10
To: Alex Adnett
Subject: Spabreak Direct Residential Confirmation, Kinsdale Hotel, Mrs Janet Marley (2), Friday 24th & Saturday 25th August 2012

Had a fantastic time. Area very beautiful, clean and tourist friendly.

Hotel: As there was a wedding function on both nights, we were offered a 'house' to ourselves, slept 6, or could remain in the hotel, we opted for the house. Food brill, treatments /spa / gym excellent.

Also had a courtesy bus (cost €3 each way), to Kinsale town, ran every 1/2 hr until 1am in the morning, which was great for the Saturday night.

Would definitely recommend this spa and would definitely go back.

Thanks

Janet

From: Charlotte Blencoe

Sent: 29 August 2012 13:55
To: Jayne Clarence

Honestly I was a little daunted with making a booking for a large party but it all went so smoothly and we all had such a fabulous time.

I will most definitely be booking with you again and recommending to friends

Big thanks x

Charlotte Blencoe

From: Diane Austin

Sent: 25 August 2012 07:40
To: Alex Adnett
Subject: Spabreak Direct Residential Confirmation, The Cambridge Belfry, Mr Thomas Austin (2), Saturday 21st April 2012

Hi

I know it was a long time ago that my son took his girlfriend to the Cambridge Belfry Spa Hotel for her 18th Birthday, but I've been meaning to write/email ever since. They had a fantastic time and described their accommodation as a luxury apartment. They were clearly upgraded for Samantha's 18th Birthday and I just wanted to thank you very much for the part you played in making it such an amazing experience for them.

Regards

Diane Austin

From: Charlotte Broughton

Sent: 23 August 2012 08:24
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Q Hotels Aldwark Manor Golf & Spa Hotel - Mrs Charlotte Broughton (18) - Saturday, 28th July 2012

Hi Jayne

Apologies for the delay in sending this email. I just wanted to thank you for helping to organise my friends hen do on Saturday 28th July 2012 at Aldwark Manor Hotel. We had a fabulous weekend and everything ran really smoothly.

Your service was really efficient and helpful which made the planning so much more easier.

I would highly recommend you to my friends and family.

Thank you again and I will be back in touch if I'm planning any future spa breaks.

Kind regards

Charlotte

From: Laura Graham

Sent: 23 August 2012 20:32
To: Alex Adnett
Subject: Spabreak Direct Residential Confirmation, The Westerwood, Miss Laura Graham (15), Saturday 18th August 2012

Hi Alex

Wanted to send you an e-mail to say thank you for your help and organisation in booking the hen do I was part of last weekend.

We all had a fabulous time, and we're even thinking about booking again next year for a girlie weekend away!

Spabreak Direct is a great website, and I would certainly use it again in the future.

Kind Regards

Laura Graham

From: Katie Devereux

Sent: 23 August 2012 14:07
To: Katie Barnes
Subject: Spabreak Direct Residential Confirmation, Q-Hotels, The Nottingham Belfry, Katie Devereux (2), Saturday 27th and Sunday 28th October 2012

Hi Katie

Thank you again for arranging and finding a great package for my husband and I to celebrate our first wedding anniversary.

The service you provided was fantastic keeping me informed and advising the best package to suit our needs. Please pass these comments onto you supervisor/line manager as I think it's nice for staff to be recognised when they have given fantastic customer service.

You sure have made future Spa break bookings an easy decision to contact and book with yourself again.

Many thanks

Katie

From: Gill Duffy

Sent: 21 August 2012 15:12
To: Vicki Jennings
Subject: Spabreak Direct Residential Confirmation, The Welcombe Spa, Mrs Gill Duffy (6), Saturday 18th August 2012

Hi Vicki

I just wanted to let you know, that we all had a wonderful time at the Welcombe Hotel. It was a beautiful hotel, the spa facilities were excellent and the service in both the hotel and spa was exceptional.

I would just like to say a huge thank you to you for recommending it. I will definitely use Spabreak Direct again next time I go to a spa.

Kind Regards

Gill

From: Karen Balman

Sent: 20 August 2012 11:26
To: Emily Isaac
Subject: Spabreak Direct Residential Confirmation, Hallmark Gloucester, Karen Balman (2), Saturday 18th August 2012

Hi Emily

Thank you so much for organising our spa break, we are both mums to toddlers and this was our first totally selfish break in years and we had a fab time in such a lovely surround, with very good value for money!

We'll be back in touch again in the new year for our next one!

Karen

From: Angala Rhodes

Sent: 12 August 2012 17:00
To: Emily Isaac
Subject: Spabreak Direct Residential Confirmation, Yew Lodge, Reeds Summer Spa Break, Angala Rhodes (2), Saturday 11th August 2012

Dear Emily

Just got back from very first spabreak and wanted to say what a wonderful time we had. Thought the staff at Yew Lodge were wonderful, nothing too much trouble and all so very very friendly. Lovely food, comfortable rooms – can’t fault it in any way.

I am so glad I stumbled on your website (I stumble on most things) and will certainly be looking forward to looking at what is on offer in the future.

The fact that we can talk to someone, and book the old fashioned way is so important for people of my age and your help was appreciated, and customer service like your own is hard come by.

We will certainly be using your service again.

Thanks and regards

Angala Rhodes

From: Keith Hall

Sent: 13 August 2012 11:02
To: Spabreak Reservations
Subject: Spabreak Direct Customer Testimonials & Spa Break Reviews

My vouchers arrived on time and were gratefully received by my daughters and wife. Thank you.

Now I look forward to a weekend of beer festivals when they go away together.

I am grateful for all the effort you went to ensure that I was entirely satisfied. I am particularly impressed that Vicki was working overtime into late on a Friday evening to sort out a query that I had (I was working a late shift that night so forget that "normal people" are supposed to go home on Friday afternoon!) and even then, I still got an email confirming everything was sorted first thing on Monday morning!

Exemplary customer service.

Thank you

Keith Hall

From: Darren Bull

Sent: 06 August 2012 08:29
To: Melissa Pearce
Subject: Spabreak Direct Residential Confirmation, Q Hotels - Crewe Hall, Mr. Darren Bull , (2), - Saturday 4th August 2012

Hi Melissa

I would just like to say that my wife and I had a great time at the weekend and the hotel and staff were excellent! They arranged another upgrade to a really nice room with a four poster bed free of charge which I think they did on the information you added regarding the 5th wedding anniversary so thank you for adding that.

It was a pleasure using your company to book the break and I will certainly be using you again in the future.

Thank you,

Darren

From: Sue Bennett

Sent: 05 August 2012 12:31
To: Jayne Clarence
Subject: Your Reservation at Cliveden from Saturday 4th August 2012 for 1 night

We are having an Amazing time, thank you so much for persevering for us to ensure we have a great time.

They even gave us a small bottle of "Laurent Perrier" and upgraded us and dinner was superb and the staff wonderful and it was Rob and my first anniversarry together...we will never forget this thank you so much and do thank all the staff here who made the weekend happen

Sue and Rob x speak soon

From: Sarah Armstrong

Sent: 01 August 2012 07:44
To: Alex Adnett
Subject: Spabreak Direct Residential Confirmation, Devere Oulton Hall, Ms Sarah Armstrong (6), Saturday 28th July 2012

Hi Alex

Thank you for arranging everything for our spa break, we all really enjoyed it. We enjoyed that much thinking of booking another break around November time not sure on number or dates but could let us know if there is any offers again for that time please.

From: Fred Wilgoss

Sent: 30 July 2012 11:06
To: Sky Walsh

Hi Sky

Just to let you know that the Gnomads Golf Society had a marvellous weekend at Botley Park. Everything about this venue for a Golf Weekend was as good as perfect. The golf course in very good condition and a great test for us. All the staff in the catering, hotel reception and golf pro shop very helpful at all times.

Please pass on our thanks to all concerned, and a special thanks to you for your help and organisation. We will certainly use your company in the future. If any special deals are available next year we will be very interested.

Once again thank you very much.

Regards

Fred Wilgoss (Gnomads Golf).

From: Catherine Reese

Sent: 29 July 2012 23:12
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Ardencote Manor - Mrs Catherine Reese (2) - Saturday, 28th July 2012

Hi Jayne

We have just come back from our Spa Break and just wanted to say thank you very much for helping us with this booking.

We had a really great time and the venue you suggested was just perfect for our girlie weekend away – the hotel staff were very friendly and the spa facilities and accommodation / food were great.

Kind regards

Catherine

From: Janice Liddle

Sent: 26 July 2012 10:59
To: Natasha Kollinsky
Subject: Spabreak Direct Residential Confirmation, Q-Hotels, Aldwark Manor, Mrs Janice Liddle (2), Tuesday 17th July 2012, 1 Night Stay

Hi Natasha

Just a quick word to say THANK YOU!!!, for your help in arranging our Spa break as above, it was lovely a good time was had by all:)

Thanks once again

Janice Liddle

From: Sarah Colinson

Sent: 22 July 2012 15:07
To: Jayne Clarence
Subject: Sky Walsh's Customer Service

Dear Jayne

I wanted to drop you a line regarding one of your colleagues Sky Walsh. Over the past 2 weeks she has been helping me organise a spa weekend for my sisters hen do. I have had to contact her on several occasions. On each occasion she has always been very helpful. She has always returned my emails promptly and rang me when she said she was even if she was still waiting for info.

People are often very quick to complain about situations but very rarely compliment. She is a credit to your team.

Regards

Sarah Colinson

From: Lauren Hughes

Sent: 22 July 2012 14:23
To: Alex Adnett
Subject: Re: Spabreak Direct Residential Confirmation, Cleve Spa

Hi Alex just wanted to say thank you we had an amazing stay at cleve spa and would recommend it to anyone.

Thanks again

Lauren

From: Julie Rankin

Sent: 23 July 2012 09:07
To: Katie Barnes
Subject: RE: Spabreak Direct Residential Confirmation, Ardencote Manor

Hi Katie,

Thank you so much for all your help whilst booking this break for my Daughters Special Day

It’s a pleasure to speak to someone so professional but at the same time be so nice, helpful and thoughtful Katie

Kind regards

Julie Rankin

From: Dolapo Sangowawa

Sent: 18 July 2012 11:14
To: Melissa Pearce
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - The Nottingham Belfy, Miss Dolapo Sangowawa, (2), Sunday 22nd July 2012

Thanks a lot Melissa I will definitely be using Spabreak Direct again and recommending to friends, I really appreciate your time communication and effort.

Regards

Dolapo

From: Megan Jones

Sent: 15 July 2012 15:31
To: Melissa Pearce
Subject: Spabreak Direct Residential Confirmation - Macdonald Hotels - Hill Valley, Miss Megan Jones

Dear Melissa,

THANK YOU SO MUCH!!! :-)

I had a fabulous time, the staff were AMAZING. The value for money was unbeatable and the treatments were INCREDIBLE! The pool is fab, everywhere is so clean, I felt like a movie star the whole time. Especially a big thank you to all the spa staff, Gaby and Jessica and the wonderful receptionist (I can't remember her name). Just brilliant!

I will be going back again, the sooner the better.

Thank you!

Megan

From: Curtis Meads

Sent: 15 July 2012 20:44
To: Emily Isaac
Subject: Spabreak Direct Residential Confirmation, Hoar Cross Hall, Nikki Pinder (2), Saturday 14th July 2012

Emily

OMG can't thank you enough, my partner and her friend loved it and the upgraded room, they were over the moon and in tears when they walked in, so thank you for making it special with your help, I will be passing your details on and be using you in the future again.

Again cant thank you enough

Kind Regards

Curtis Meads

From: Charlotte Howe

Sent: 13 July 2012 08:59
To: Cassandra Gooding; Vicki Jennings
Subject: Spabreak Direct Residential Confirmation - Berystede Hotel, Liz Ryan (2) (was Charlotte Lindsay), 28th July 2012

Hi Cassandra and Vicki

I would like to thank you and Vicki for all your assistance with our enquiry which was dealt with promptly and efficiently. I was always kept well informed and you were very helpful when a couple of us had to cancel. You made the transfer of the booking so easy and I know my friends are really looking forward to their spa break. Many thanks once again and I will be using you again for any other spa break booking and have already recommended you to other friends.

Charlie

From: June Smout

Sent: 09 July 2012 20:20
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Q Hotels The Nottingham Belfry - Mrs June Smout (10)

Hi Jayne, I have just returned from my spa break at the Nottingham Belfry myself and 9 of my friends went on this overnight spa break to celebrate my 70th birthday we have all enjoyed this break so much, the hotel rooms were very good the food was excellent, staff in the hotel restaurant could not do enough for us and the same with the spa staff all the girls doing the treatments were very attentive and friendly, the treatments we all had were excellent we will definitely be going back to the Nottingham Belfry again in the near future so once again thank you for arranging this break for us.

June Smout.

From: Tracy Johnston

Sent: 09 July 2012 18:27
To: Alex Adnett
Subject: Spabreak Direct Residential Confirmation, Alveston Manor, Mrs Tracy Johnston (3), Saturday 7th July 2012

Many thanks for amending the weekend, we had a thoroughly enjoyable time. We did have to move to three single rooms after a telephone call from Danielle in reservations, after flooding at the hotel

We have been very impressed with the service we have received from Spabreak Direct with all the bookings we have made through you, do you offer a loyalty scheme?

We are already planning a Christmas break.

Many thanks again

Tracy

From: Kelly Meek

Sent: 04 July 2012 00:23
To: Emily Isaac
Subject: Hallmark Hotel Gloucester

Hi Emily!

I just wanted to let you know what a fantastic time we all had at the Hallmark Hotel/Spa Saturday. Everyone thoroughly enjoyed themselves. The rooms were nice, the food was lovely, excellent service and of course the spa and treatments were very good too. My birthday celebration was a great experience and I just want to thank you for your assistance in this.

Thanks Again

Kelly x

From: Davina Darbyshire

Sent: 01 July 2012 22:16
To: Emily Isaac
Subject: Spabreak Direct Residential Confirmation, Macdonald Hotels, Craxton Wood, One Night Vital Escape, Davina Darbyshire (5), Saturday 30th June 2012

Hi Emily

Just wanted to say a big thank you for the wonderful service from Spabreak Direct and Craxton Wood.

This is the second time my friends and I have booked through Spabreak Direct and stayed at Craxton Wood and we were not disappointed. Everything went smoothly and we were well looked after. Thanks once again and we'll be back next year to book another Spa break!

Best wishes Davina Darbyshire & Friends

From: Steve Rootes

Sent: 22 June 2012 21:09
To: Vicki Jennings
Subject: Spa Break Oxford Belfry

Hi Vicki

Just wanted to say Thank You for all your help with booking The Oxford Belfry. We had a fantastic time and couldn’t of asked for anything more. We will definitely be booking another spabreak through Spabreak Direct.

Thanks Very Much

Sam Rootes

From: James Russell

Sent: 21 June 2012 12:03
To: Vicki Jennings
Subject: Outstanding Customer Service

Dear Sir or Madam

Of recent I have been looking for a spa break weekend as a birthday gift. I’d be the first to admit I am not too familiar with the procedure and what is on the market for such a gift.

After a Google search I noticed Spabreak Direct and spoke to your employee Vicki Jennings. I found Vicki more than helpful and incredibly professional with her manner and knowledge of the market. I received information regarding the selected hotels from Vicki’s personal experience and advice on the local area…I couldn’t ask for more!

After some personal issues Vicki then liaised with the hotel accommodating date changes and treatment time changes for me and my partner when I thought that all may be lost.

As a salesman I can understand the value of excellent service and this is exactly what I have received from Vicki and Spabreak Direct!

I will certainly use and recommend Spabreak Direct in the future.

Thank you again and we are looking forward to our relaxing break away!

Regards

James Russell

From: Rosemary Day

Sent: 18 June 2012 13:14
To: Katie Barnes
Subject: Spabreak at Telford Golf and Spa Hotel

Have just enjoyed a fabulous overnight stay - lunch, dinner, bed, breakfast and two spa treatments with my school friend at Telford Golf and Spa Hotel. Such a lovely experience.

Will definitely recommend you and can't wait to do it again.

Thank you.

From: Natalie Da Santos

Sent: 18 June 2012 18:27
To: Alex Adnett
Subject: Spabreak Direct Residential Confirmation, The Hampshire Court, Miss Natalie Da Santos (14), Saturday 16th June 2012

Hi Alex

We just had our hen weekend and it was amazing! We literally loved it so much we are planning to make it an annual thing!

Thank you so much for all your help through out and making my best friends hen weekend perfect!

I really cannot wait to book through you again!!

Many Thanks

Natalie

From: Jenny Hague

Sent: 12 June 2012 11:38
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - De Vere Oulton Hall - Miss Jenny Hague (11) - Friday, 8th June 2012 and Saturday, 9th June 2012

Morning Jayne

Just wanted to say a big thank you for organising my hen do spa weekend. All my hens thoroughly enjoyed the stay at Oulton Hall, the hotel was fab and the spa was gorgeous!!

Many Thanks for all your assistance :)

Jenny

From: Elizabeth Holden

Sent: 08 June 2012 12:02
To: Sky Walsh
Subject: Spabreak Direct Residential Confirmation - Lea Marston - Mrs Elizabeth McCrea (9) - Saturday, 2nd June 2012 - 1 Night Stay - Hen Party

Dear Sky

Just wanted to say a huge thank you for all your help in getting our hen do organised. We had a great time and loved Lea Marston. The staff there were excellent and we were really well looked after.

Many thanks

Liz

From: Oliver Hall

Sent: 07 June 2012 23:29
To: Alex Adnett
Subject: Spabreak Direct Residential Confirmation, Savill Court, Mr Oliver Hall (2), Friday 25th May 2012

Hi Alex

Just thought would give you some feedback on my spa break at Savill Court.

Loved it! Beautiful hotel!

The rooms were fantastic.The grounds & gardens were beautiful & we were very lucky to have such good weather to enjoy them in! Spa treatments were fantastic. Food was fantastic! Overall had a great time & would recommend it to anyone!

Thanks so much again for sorting everything very much appreciated!

Oliver Hall

From: Helen Schofield

Sent: 05 June 2012 17:48
To: Vicki Jennings
Subject: Hen Weekend - Thanks

Hi Vicki

I just wanted to drop you a note to say thank you for all your help with organising the hen weekend at Donnington Valley.

All 15 of us had a fantastic time; the spa was ideal (and the sun shone which made it perfect!), the staff were so attentive and the location worked really well. I would definitely recommend it for any one else looking to organise a hen party.

Thanks again for your organisation and recommendation.

Helen

From: Victoria MacCormack

Sent: 31 May 2012 01:07
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Macdonald Hotels - Craxton Wood - Miss Vikki MacCormack (2) - Tuesday, 29th May 2012

Hello Jayne

Just wanted to thank you for your help in booking this for me. We had a wonderful break and would definitely go back there; great treatment, friendly and professional staff, good food.

Vikki

From: Anthony Oneill

Sent: 28 May 2012 17:38
To: Katie Barnes
Subject: Spabreak Direct Residential Confirmation, The Welcombe Spa, Michelle O'Neill (13), Saturday 26th May 2012

Hi Katie

Just wanted to say massive thanks for all your help. It was a stunning hotel, we were transferred to the luxury apartments which were amazing and with perfect weather we couldn't have asked for a better weekend. Very good value for money!

Thanks again

Michelle!

From: Hannah Yeeles

Sent: 27 May 2012 18:28
To: Alex Adnett
Subject: A great success

Hi Alex

I just wanted to say thank you for all your efforts with our booking at Outon Hall Hotel this weekend. It was a great success and everyone had a fab time. The private function room was excellent and "the butler in the buff" went down a treat!

Best wishes

Hannah

From: Julie Harding

Sent: 24 May 2012 12:27
To: Melissa Pearce
Subject: Re: Spabreak Direct Residential Confirmation - Macdonald Hotels - Craxton Wood, Mrs Julie Harding, (3), Friday 18th, Saturday 19th May 2012

Hi Melissa

Just a quick email to thank you for your excellent service in booking our spa break last weekend.

We had an absolutely fantastic time and could not fault any of the weekend at all. The hotel was a great choice, great location, fabulous food, excellent spa facilities and treatments so thanks very much from the 3 of us. I might add that all the staff were extremely helpful and friendly too.

We will be booking another one in the Autumn/Winter so will keep your details.

Thanks once again

Julie

From: Ellen Burrell

Sent: 22 May 2012 20:45
To: Sky Walsh
Subject: Spabreak Direct Residential Confirmation, Cathedral Quarter Hotel and Spa, Mrs Ellen Burrell (9), Saturday 19th May 2012

Hi Sky

I just wanted to say a big thank you for arranging my hen do!

We had an amazing time! The hotel was great and the staff were all really lovely. We felt really spoilt and the food was fantastic. The heated massage tables in the spa were fab, I could have stayed there all day! It was excellent value for money and I would recommend it to anyone for their hen party, especially as it was so easy to book everything through yourselves and really took the stress out of it.

So thanks again and I will definitely be using Spabreak Direct again in the future.

Ellen

From: Stroma Galbraith

Sent: 22 May 2012 13:52
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Barcelo Edinburgh Carlton Hotel - Mrs Stroma Galbraith (6) - Sunday, 20th May 2012

Hi Jayne

Just thought I'd drop you a quick email to say we all loved our spa break at the Edinburgh Carlton – all the staff were very friendly & helpful, the rooms were great and dinner was lovely

Thanks again for getting it all organised for us. We decided that we'd like to have a break like that again later on in the year so I'll be sure to contact you directly to organise it for us!

Cheers

Stroma

From: Claire Anderson

Sent: 15 May 2012 11:37
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Buxton Palace Hotel - Miss Claire Anderson (10) - Saturday, 5th May 2012

Hi Jayne

Albeit it a little late, I just wanted to say how much everyone enjoyed the Buxton Palace Hotel.

From when we arrived to when we left we were made very welcome by ALL staff. We had a great welcome from Will on reception, Amber relaxed us in the Spa, whilst Joshua had to put up with us whilst serving dinner and Hayley kept our thirst at bay at the bar.

I cannot express the value for money you offered us and have already recommended your site and the hotel itself.

Considering we were a group of 10 ladies on a hen do, the other guests were fabulous and even joined in with some of our activities.

Once again, THANK YOU and I will definitely be using the site again and please pass on our thanks to the staff at the hotel.

Kind regards

Claire

From: Meeta Edwards

Sent: 14 May 2012 22:55
To: Georgina Clayton
Subject: Spabreak Direct Residential Confirmation, Q-Hotels, The Park Royal, One Night Spa Break, Saturday 5th May 2012, Meeta Edwards (13)

Hi there Georgina

I just wanted to thank you for your continued help with sorting this booking for me. We had an amazing time and it really made my 40th birthday very special!

The place was amazing and the value was second to none...all my friends were really impressed and are now talking about organising something similar when they have special occasions coming up....so Spabreak Direct will be the obvious choice.

Anyway, many thanks again!

Look forward to hearing from you.

Kind Regards

Meeta x

From: Pam Brock

Sent: 14 May 2012 23:06
To: Jayne Clarence
Subject: Spa Break Five Lakes

Hi Jayne

Hope you are well. just wanted to drop you an email regarding our stay at the Crowne Plaza Five Lakes this weekend just gone.

I have never been on a spa weekend before but I will most definitley be going again and again, it was wonderful, all the girls enjoyed it and have nothing but good things to say about it.

The ladies that did our treatments were lovely, they were so nice couldnt fault them at all, very professional. The rooms were lovely and clean and the food was delicious too.

So I'm now looking to book again so if you have a mailing list and send out any special offers would you please send them my way lol.

Thanks again Jayne for your help and paitence with our booking and for sorting everything out for us. Hopefully will be booking something up again with you soon

Many Thanks

Pam Brock

From: Sandra Burkes

Sent: 10 May 2012 16:05
To: Georgina Clayton
Subject: Spabreak Direct, Day spa confirmation, Hill Valley, Tuesday 8th- 9th May 2012, One Night Spa Break (Special Offer), Sandra Burkes (2)

Hi Georgina

I have just returned from my Golf/Spa break at Hill Valley, I just want to say all was fantastic, had a great time and the weather was kind. The Spa was excellent. If you have a news letter with similar breaks even Hill Valley again at a good offer I would appreciate if you would email if that is possible, we will return we enjoyed the golf, and it was a great offer we would return.

Kind regards

Sandra Burkes

From: IG Adnett

Sent: 09 May 2012 12:48
To: Jayne Clarence; Cassandra Gooding
Subject: Spa Day @ Alexander House - My Wedding Anniversary

Hi Jayne and Cassandra

Just wanted to drop you both an email to say thank you so much for organising mine and my husband's spa day at the lovely Alexander House. It was a great way to celebrate our 1st Wedding Anniversary. We have been before and its one of my favourite venue's! Lovely setting, fab spa and really lovely food. We loved the dual treatment room you arranged for us for our massages and the extra touch of the free glass of bubbly was great touch!

Thanks again

Alex :)

From: Nadia Delfan-Azari

Sent: 06 May 2012 16:54
To: Emily Isaac
Subject: Thankyou

Hi Emily

I just wanted to thank you for arranging our spa break for my hen do on 14th April. We had a great time, and would definitely recommend the Cleve Spa for the rooms, service and food to anyone.

Many Thanks

Nadia

From: Gillian Pearson

Sent: 03 May 2012 20:45
To: Emily Isaac
Subject: Spabreak Direct Residential Confirmation, Q-Hotels, Telford Resort, Gillian Pearson (5), Saturday 10th March 2012

Hi Emily

I am very sorry for this very belated reply.

I wanted to let you know that we had a fabulous birthday weekend to celebrate my 50th. I would highly recommend the Spa at Q Hotels Telford Resort. The staff and service were wonderful and made it feel very special.

Thank you too, for arranging this, I will definitely be back to Spabreak Direct next time I am booking something similar.

Kind regards

Gillian Pearson

From: Nicky Donald

Sent: 30 April 2012 21:05
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation, Q Hotels, The Westerwood Hotel - Mrs Nicky Donald (18) - Friday, 20th April 2012

Hi Jayne

Just wanted to let you know that we all had a fantastic time at the Westerwood Hotel last week. My mum was utterly spoiled, the hotel was great and the staff took extremely good care of us. In fact it was so good that everyone was saying that we should make this an annual event! So who knows...I might be back in touch with you next year!

I would be more than happy for you to put my comments on your page, the Westerwood and Spabreak Direct definitely deserve positive acknowledgement!

Thanks again for all your assistance

Kind regards

Nicky

From: Kathleen Stephenson

Sent: 30 April 2012 13:59
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Slaley Hall - Mrs Kathleen Stephenson (8) - Saturday, 28th April 2012

Hi Jayne

I just wanted to take the opportunity to thank you for arranging such a fantastic weekend. I have throughout the booking process been extremely impressed by the service which you provided, I have and will continue to recommend you to my friends and colleagues.

Slaley Hall was also a fantastic location, I can only speak highly of the service which we received from the moment that we arrived. The location is beautiful, the accommodation is lovely with beautiful views overlooking the golf courses, and the food in the restaurant was amazing. We all had a fantastic experience and have agreed that we should make it an annual occasion.

Thanks again for a 10/10 experience.

With best wishes

Kath

From: Tracy Jones

Sent: 30 April 2012 08:14
To: Katie Barnes
Subject: Danesfield House

Hi Katie

I hope by the time you read this that you have had a wonderful holiday?

I took a very dear friend to Danesfield to celebrate a special birthday and the experience for us both was perfect.

I wanted to let you know that Carrie and I had a wonderful time at Danesfield House this past weekend. The weather was awful and so we weren't able to enjoy the grounds and wonderful views but, the spa facilities were great and, as you can imagine, we made the most of them!

I would highly recommend Danesfield as a spa venue - the staff are attentive and the service excellent.

Thank you for the recommendation and for organising the booking.

See you soon,

Love

Tracy xx

From: Debbie Stewart

Sent: 24 April 2012 15:47
To: Melissa Pearce
Subject: Spabreak Direct Residential Confirmation, Q Hotels The Park Royal, Mrs Debbie Stewart, (7), Saturday 21st April 2012

Hi Melissa

Thank you for everything we all had a fantastic weekend and will definitely recommend it to anybody else.

Thank you for arranging a wonderful weekend for us.

Regards

Debbie

From: Carol Flynn

Sent: 23 April 2012 13:41
To: Jayne Clarence
Subject: Spabreak Direct - Day Spa Confirmation - Lythe Hill Hotel & Spa - Mrs Carol Flynn (9) - Saturday, 21st April 2012 - Hen Party Spa Day

Hi Jayne

Just to let you know we had a brilliant day at Lythe Hill. The staff were brilliant, the location beautiful and the Spa very clean and welcoming. I will be sending a big thank you to the Spa directly as well.

Kind regards

Carol

From: Lee A Forsyth

Sent: 23 April 2012 17:16
To: Melissa Pearce
Subject: Spabreak Direct Residential Confirmation - Barcelo Hotels - Edinburgh Carlton

Hello Melissa,

Thanks so much for all your help. I've recommended your service to other people and I have another hen night to plan next year. I will definately be in touch again.

Kind Regards
Leeanne

From: Marie Palframan

Sent: 23 April 2012 09:07
To: Melissa Pearce
Subject: Spabreak Direct Residential Confirmation, Q Hotels - Tankersley Manor, Mrs Marie Palframan, (6), Saturday 21st April 2012

Dear Melissa

We have just returned from our Spa Break at Tankersley Manor and just wanted to e-mail you to thank you.

We had a great time, the food was amazing, the staff were really friendly and the facilities were great too.

Thank you very much for organising it we would definitely go through Spabreak Direct again.

Kind regards

Marie Palframan

From: Claire Gutteridge

Sent: 22 April 2012 21:06
To: Jayne Clarence
Subject: Spabreak at The Cambridge Belfry

Hi Jayne

I would like to send you this email to say thank you very much for your help booking our stay at the Cambridge Belfry, it was a very enjoyable hen weekend and everyone had a fab time.

I defo will be using Spabreak Direct again.

Thank you very much

Claire x

From: Evelynne Wilkinson

Sent: 20 April 2012 09:06
To: Katie Barnes
Subject: Re: Spabreak Direct Residential Confirmation, Ockenden Manor, Evelynne Wilins...

Hi Katie

Once again we so enjoyed a fabulous stay at the Ockenden Manor, thank you for suggesting a complimentary upgrade for us and oh what an upgrade! We were given the Elizabeth room with its big king size bed, fire place, separate bathroom, it was more like our own apartment.The room once again was beautifully furnished, clean and most welcoming, we even had someone turn our bed down at night whilst we were at dinner. The meals were just out of this world and we even ate dishes that we would never try or order at any restaurant before, the cuisine was out of this world, tasteful and beautifully presented.

We can not praise the Ockenden or its staff highly enough. If you want to experience total relaxation then the Ockenden is the place to go. The spa package was great, the experience of the floatation tank was something else, if you aren't relaxed before you try this believe me you are when you come out, the pool was lovely and warm both inside and out, the sauna, Jacuzzi, the steam room, the massages and also the staff were all so welcoming. A great break that I have recommended to all my family, friends and work colleagues.

So once again Katie thank you for all your help in making our breaks something special! you are a star and knew your job inside and out and just what people need to help them if like us they were a little unsure of what to expect.

WELL DONE KATIE!!

Best Wishes

Evelynne Wilkinson

From: Charlotte Nicholas

Sent: 19 April 2012 15:45
To: Sky Walsh
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - The Cambridge Belfry Hotel and Spa, Miss Charlotte Nicholas, Saturday 5th May 2012

Hi Sky

Thank you for confirming those changes to treatments with me. Thats all great! Looking forward to it. Thanks again for all your help - it's a pleasure to deal with someone so efficient.

Charlotte

From: Kelly Fry

Sent: 17 April 2012 16:45
To: Jayne Clarence
Subject: Thank you

Dear Jayne

I just wanted to say a huge thank you for all your help with my Sisters Hen Weekend. We had a fantastic time in Bournemouth - everything was amazing!!

Thank you once again - we would definitely book with your company again!!

Kelly

From: Nicola Lloyd-Jones

Sent: 18 April 2012 13:04
To: The Manager of the Welcombe Hotel
Cc: Katie Barnes
Subject: Thank you!

I just felt I needed to email you to say how much we enjoyed our stay at your hotel.

I organized a hen do for my sister that took place on the 14th/15th April. There was fifteen of us and all of us have commented on how enjoyable our weekend was .We were made to feel extremely welcome by everyone. I would like to thank your employees in the spa, they were very professional in dealing with a lost locker key and someone who missed their appointment slot. The waiter who looked after us in our own dining room, the oak room, was brilliant. He was very attentive, but also knew when to stand back and be discreet - all our thanks go to him.

I just wanted you to know you have an excellent team of people who work for you and all too often people complain but do not write when they have had a brilliant time.

Please can you pass on my thanks to your team.

I really couldn’t fault our stay with you and would certainly recommend your hotel to other people.

Regards

Nicky

From: Joanna Hadden

Sent: 17 April 2012 12:28
To: Vicki Jennings
Subject: Spa break at The Cambridge Belfry

Hi Vicki,

I booked a spa weekend at The Cambridge Belfry Spa Hotel through your company for my 30th birthday, on Saturday 24th March.

I just wanted to say thank you for organising and booking everything for us, the weekend was excellent and everyone loved it. The hotel was remarkable and the staff, spa and treatments were excellent and soooooooo relaxing. I didn't want to go home :0)

Everything was very well organised, appointments were on time and the hotel itself was lovely and the food was excellent. I will be recommending your company and The Cambridge Belfry Spa Hotel to all my friends and family.

Many thanks again and I look forward to booking with you again.

Kind regards,

Joanna Hadden

From: Julie Ferrol

Sent: 15 April 2012 23:28
To: Alex Adnett
Subject: Spabreak Direct Residential Confirmation, Savill Court, Miss Julie Ferrol (8), Friday 13th & Saturday 14th April 2012

Hi Alex

We had a lovely, wonderful and impressive stay at the Savill Court Hotel and enjoyed our relaxing treatments. We would definitely recommend it to others.

On the whole we were all highly satisfied, even with a slight mishap of being offered one twin room as a double which was promptly rectified although on another floor away from the other three rooms. (The manager kindly reduced the rate due to their error).

We are hooked on these spa breaks and are planning our next visit in the near future.

Thank you

Julie Ferrol

From: Emma Akers

Sent: 12 April 2012 18:48
To: Melissa Pearce
Subject: Oulton Hall - Emma Akers

Hi Melissa,

I booked a spa weekend at Oulton Hall, Leeds, through your company for my hen do, there were 17 adults in total and we booked the one night stay on Saturday 7th, to Sunday 8th April.

I just wanted to write this email to thank-you for organising and booking everything for us, the weekend was thoroughly enjoyed by everyone. The hotel was lovely and the staff couldn't do enough for us, the spa and treatments were excellent and very relaxing.

Everything that was included in your offer was adhered to, nothing was a problem and there was no confusion with the payments or treatments even though we were a large party and some of us were booked on the half hour, and some on the hour treatments. Everything was well organised, appointments were on time, the hotel itself was lovely and the food excellent, I would definitely recommend your company and Oulton Hall to all my friends and family; and I will definitely be booking a trip back later on in the year!!

Thank-you

Emma Akers

From: Rachel Kemp

Sent: 11 April 2012 07:23
To: Vicki Jennings
Subject: Spabreak Direct Residential Confirmation - Q-Hotels The Nottingham Belfry, Rachel Kemp (11) - Saturday 31st March 2012

Dear Vicki

I just wanted to say thank you very much for organising my group booking at the Nottingham Belfry hotel on 31st March 2012. I found booking through your company really easy and thought you dealt with my enquiries very efficiently and helpfully. Everyone had a great time.

Thank you

Rachel

From: Evelynne Wilkinson

Sent: 05 April 2012 12:57
To: Katie Barnes
Subject: Spabreak Direct Residential Confirmation, Ockenden Manor, Evelynne Wilkinson

Hi Katie

We have just returned from the most relaxing break ever, we took up the one night spa break including the floatation session, I must say I was a bit unsure of this being claustrophobic but needent have worried as it was the most relaxing experience I have ever had.

The Hotel was beautiful set in its own grounds, so picturesque, our room was beautifully furnished, clean and welcoming, the staff were so attentative and nothing was too much bother, even when I went to reception late at night for more tea bags.

I would recommend the Spabreak to anyone and I have already told friends and family about our wonderful experience at Ockenden Manor.

Evelynne

From: Sharon Johnes-Shorter

Sent: 03 April 2012 17:13
To: Sky Walsh
Subject: Spabreak Direct Residential Confirmation, Yew Tree Lodge Hotel and Spa, Friday 20th and 21st April 2012, Mrs Sharon Jones- Shorter (8 people each night)
Importance: High

Hi Sky

Can I say THANK YOU SO MUCH for your help and clarity in sorting out the ladies on this hen weekend.

You have been fabulous and very efficient, thank the receivers of your email booking too for me, although we will thank them directly.

Your help has been wonderful and please let those in responsibility see my thanks.

I have another group of ladies and they are impressed also so looks like another gathering will be on the cards later in the year and no doubt I will be in touch, luckily less of them ha ha and not so complicated as this lot with their St Tropez tans ha ha.

The Tans in late afternoon is fabulous idea that way they get to use the facilities earlier, well thought of ladies.

Thank you again and I am sure we will fully enjoy the weekend.

Kind regards until the next booking

Sharon Johnes-Shorter

From: Nicole Gozna

Sent: 02 April 2012 13:20
To: Vicki Jennings
Subject: Spabreak Direct Residential Confirmation, Elmers Court, Nicole Gozna (2) Tuesday 1st May 2012

Afternoon Vicki

Thank you so much for your help and understanding through this very difficult time. I’m sorry for the inconvenience caused, but would like to say how pleased I am with the service myself and my mother has received by yourself and the venue.

I think it should be noted the praise yourself deserves and the company.

Kind Regards

Nicole

From: A Happy Spabreaker

Sent: 02 April 2012 13:20
To: Vicki Jennings
Subject: Spabreak Direct Residential Confirmation, Elmers Court, Nicole Gozna (2) Tuesday 1st May 2012

Afternoon Vicki

Thank you so much for your help and understanding through this very difficult time. I’m sorry for the inconvenience caused, but would like to say how pleased I am with the service myself and my mother has received by yourself and the venue.

I think it should be noted the praise yourself deserves and the company.

Kind Regards

Nicole

From: A Happy Spabreaker

Sent: 29 March 2012 08:32
To: Vicki Jennings
Subject: The Welcombe Spa - 22nd and 23rd March 2012

Hi Vicki

Just to let you know that everyone LOVED it! Apartments were perfect for our needs. Location good, hotel excellent, food fab, staff were brilliant, spa facilities well used (especially by me!). Could all have seemed a bit different had it rained, but lucky for us we got the beginning of this spell of very fine, hot weather.

Someone asked me if we could do it every year...! I'm not sure about that unless they want to organise it (through you, naturally), but I think a 65th birthday reunion will definitely be on the cards. The general consensus is that as we get older we should get together more often...

Your expertise was invaluable and without it I would have had a lot more work to do and been a lot less certain of a successful break away for everyone. So give yourself a pat on the back from us!

From: Mickael De Carvalho

Sent: 28 March 2012 16:29
To: Alex Adnett
Subject: Spabreak Direct Residential Confirmation, Sopwell House, Mr Mikael De Carvalho (2), Saturday 31st March & Sunday 1st April 2012

Hi Alex

Thank you very much for organising our weekend so quickly!!! We've been looking on the internet all day but couldn't make up our minds. It's just been so easy to do it with you. ;-)

Looking forward to it.

Kind Regards

Mickael De Carvalho

From: Caron Cornford

Sent: 27 March 2012 15:39
To: Natasha Kollinsky
Subject: Spabreak Direct Residential Confirmation, Macdonald Hotels, Frimley Hall Hotel & Spa, Miss Caron Cornford (8), Friday 9th March 2012, 1 Night Stay

Dear Natasha

I would like to thank you for sorting out my booking and arranging for myself and my 7 guests to stay at Frimley Hall, Camberley for my hen night on the 9th March.

We couldnt find any faults with anything. The hotel was lovely and clean, superb bedrooms and the staff were so helpful and freindly. The treatments that we opted for were all amazing and it really was value for money and a super way to relax and unwind and have me time. An added bonus was that we had a stag do on the same evening to entertain us and it was a fun evening.

Please keep me informed of any special offers, or discounts as we certainly would like to come back.

Thank you once again Natasha, you did a fabulous job of organising it all for me, it was one less thing for me to have to worry about.

Regards

Caron Cornford

From: Rebecca Davies

Sent: 27 March 2012 07:24
To: Sky Walsh
Subject: Bishopstrow House Hotel

Dear Sky

Just to say a big thank you for all your help in arranging this weekend and accommodating our changing needs – we had a fantastic weekend. The venue was amazing and the girls certainly lapped up the 5* luxury. Bishopstrow is a great location for the ultimate pampering but they also accommodated our two little ones needs impeccably. The outdoor heated pools and the treatments were fantastic and Champagne on arrival welcomed us in style. We have used Spabreak Direct in the past and we shall certainly be using you again. Thanks for all your help.

Kind Regards

Rebecca Davies

From: Deborah Smith

Sent: 20 March 2012 09:18
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Telford Golf & Spa Hotel - Mrs Deborah Smith (10) - Saturday, 17th March 2012 - 1 Night Stay

Good Morning Jayne

Thank you for all your help in booking the Telford Golf & Spa weekend for my Dad's 60th Birthday. Everyone had a wonderful time.

I'll definitely use you again.

Deborah

From: Emma Dillon

Sent: 19 March 2012 10:07
To: Melissa Pearce
Subject: Spa Break @ The Welcombe Spa - Spabreak Direct

Hi Melissa

I just wanted to say thanks very much for sorting this package out, it was so lovely and the hotel made it such a lovely experience for my mum, I definitely will be doing it more often, so I will be in touch soon to book again.

Emma D

From: Donna Collins

Sent: 13 March 2012 18:41
To: Sky Walsh
Subject: Spabreak Direct Residential Confirmation, Buxton Palace Hotel and Spa, Mrs Donna Collins, Saturday 3rd March 2012

Dear Sky

I refer to the above spa break that myself and 7 other friend attended for a pre 50th bash.

Good time was had by all and Buxton Palace was fantastic. Meals were out of this world, staff could not do enough, they upgraded my room to superior, spa treatments were amazing, drinks a bit pricey and it snowed ..but that added to the magic...

Thanks for all of your help...did you say that I would get a voucher for £100 off another spa break.. yes thinking of booking another one !!

Regards

Donna Collins

From: Paul and Roz Webb

Sent: 11 March 2012 14:06
To: Emily Isaac
Subject: Grayshott Spa - Spabreak Direct availability check

Dear Emily

Just wanted to say thanks for arranging the trip to Grayshott Spa - my aunty and I had the most fantastic time. When we saw how much it normally costs, we realised what a brilliant deal we had.

We will definitely be using Spabreak Direct again.

Best wishes

Anne Rosalind Webb

From: Claire Moore

Sent: 04 March 2012 19:10
To: Melissa Pearce
Subject: Group Ref: 11309020

Hi Melissa

Have just returned from our weekend away and wanted let you know what a fantastic time we had.

I have been recommending spabreak.co.uk to all our friends!

Thank You

Claire

From: Joanna Taylor

Sent: 28 February 2012 20:40
To: Emily Isaac
Subject: Testimonial

I contacted spa break to arrange a hen weekend for a party of 18, not really knowing where to start Emily immediately put me at ease. She provided a number of different options, was not in anyway pushing sales and organised my break from start to finish. Even leading up to the weekend, there was a number of things I requested/checked on and at all times the help and service I received were impeccable.

We visited Slaley Hall and myself and my friends enjoyed the break from start to finish. The venue is lovely and set in stunning grounds. The spa and staff were very accommodating and the treatments were enjoyed by all. We ate in the hotel as part of our package and enjoyed a 3 course meal of quality ingredients. The hotel is very grand and very comfortable for that relaxing break.

Overall I would not hesitate in recommending Spabreak Direct to anyone and I have already been making plans for another booking!

Mrs J Taylor

From: Usha Czerny

Sent: 28 February 2012 15:26
To: Sky Walsh
Subject: Spabreak Direct Residential Confirmation - Q-Hotels, The Cambridge Belfry Hotel and Spa, Mrs Usha Czerny, Friday 20th and 21st April 2012

Hi Sky

Thanks very much for all your help in booking the spa weekend for us girls!

I think we will all enjoy it and cant wait to experience it! I think we are in need of a good relaxing time.

Thanks again, I really appreciate it. I think the service given was really helpful and very friendly.

Kind Regards

Usha Czerny

From: Roger Hartnell

Sent: 27 February 2012 11:24
To: Alex Adnett
Subject: Spabreak Direct Residential Confirmation, Norton Park, Mr Roger Hartnell (2), Friday 24th & Saturday 25th February 2012

Alex

Thank you for arranging our spa break weekend.

We had a great time and everything went very smoothly.

Regards,

Roger

From: Girish Kundi

Sent: 20 February 2012 14:00
To: Emily Isaac
Subject: Spabreak Direct Residential Confirmation, Q-Hotels, The Cambridge Belfy, Girish Kundi (8), Saturday 11th February 2012

I would just like to thank Emily Isaac for all her help in organising our spa break.

The 6 of us went to the The Cambridge Belfry last weekend and would def go again! The Hotel, Spa, facilities, food and service was all brilliant! I book with Spabreak every year and have always had a super experience!

Thank you so much!

Girish

From: Ann-Marie Johnson

Sent: 20 February 2012 14:21
To: Melissa Pearce
Subject: Spabreak Direct - Day spa confirmation, The Felbridge Spa, Mrs Ann-Marie Johnson

Hi Melissa,

Just wanted to say thank you for choosing such a good venue, really had a good day,

Thanks again

Ann

From: Simon Baldwin

Sent: 15 February 2012 17:03
To: Jayne Clarence
Subject: RE: Spabreak Direct Residential Confirmation - Billesley Manor - Mr Simon Baldwin

Hi Jayne

I hope you are well. Just to let you know my wife & I had a lovely day at Billesley Manor, with an upgrade to the room we spent our wedding night in at no extra cost. Would just like to thank you for arranging and I'll book again in the future.

Kind Regards
Simon

From: Leanne Hobbs

Sent: 13 February 2012 16:30
To: Enquiries
Subject: Enquiry from the Spabreak Direct web site

I just wanted to thank Spa Break for all their assistance in helping to book a 40th birthday treat for my husband in December. I’d particularly like to thank Alex, who has been extremely helpful. I’d definitely recommend you to friends and family and will use you again in the future to book spa breaks. We’re both now really looking forward to our break away.

Leanne

From: Lesley Passant

Sent: 23 January 2012 20:54
To: Melissa Pearce
Subject: spa break mrs lesley passant

Dear Melissa,

I would just like to say a very big thank you, to you, for all your help and efficiency in dealing with my booking. It as been a pleasure to have dealt with you.

kind Regards,

Lesley.

From: Carole Eldridge

Sent: 09 February 2012 12:32
To: Jayne Clarence
Subject: Sky Walsh

Dear Jayne

I am writing to thank Spabreak.co.uk and in particular, Sky Walsh for the prompt, efficient and courteous service they/Sky have provided to me during the recent booking of a spa break for myself and my daughter.

I have booked spa breaks previously with other companies and have not been afforded the same level of service or commitment to ensuring that my booking was exactly as I wanted it to be.

Well done. Will definitely be booking again and will recommend Spabreak.co.uk to friends and family alike.

Sky is a real credit to Spabreak.co.uk

Kindest regards

Carole A M Eldridge

From: Rosemary Lawes

Sent: 06 February 2012 15:51
To: Vicki Jennings
Subject: Spabreak Direct Residential Confirmation, Botley Park, 28th January 2012, Mrs Rosemary Lawes and Mrs Viv Whittaker

Just like to say we had a great time at Botley Park and I have recommended your site to my friends and relations.

Thanks for your assistance!

Rosemary & Viv

From: Helen Saich

Sent: 07 February 2012 13:18
To: Sky Walsh
Subject: Spabreak Direct Residential Confirmation - Q-Hotels, The Nottingham Belfry Hotel and Spa, Mrs Helen Saich, Booking, Saturday 4th February 2012 (3)

Sky

We all enjoyed our Spa Break - the rooms were very good and the treatments were excellent - my massage worked wonders. All the staff at the hotel were very friendly and helped us dig out our cars on Sunday after the snowfall! The lunch was much more than we expected and all the food was of a high standard.

Many thanks

Helen

From: Maxine Barker

Sent: 02 February 2012 16:26
To: Melissa Pearce
Subject: Spabreak Direct Residential Confirmation - Macdonald Hotels - Savill Court , Miss Maxine Kilgour, (2), Friday 27th January 2012

Hi Melissa

I just wanted to say a huge thank you for all your help and speed in replying.

My mum had the best time at Savill Court and they were amazing. They gave her free Champagne and chocs too. It was beautiful.

I just wanted to pass on my thanks.

Regards

Maxine

From: Peter Honour

Sent: 30 January 2012 07:37
To: Georgina Clayton
Subject: Spabreak Direct Residential Confirmation,Macdonald Old England, New Year Detox Spabreak, Friday 27th January 2012, Mr Peter Honour (2)

Hi Georgina

Thought I’d give you some feedback on our break at the Old England Hotel.

I found the whole experience booking with Spabreak to be pleasant and efficient.

There was no deposit to pay and the staff were both friendly and knowledgeable. The hotel was amazing – definitely worth upgrading to a lake view room. We had breakfast in bed overlooking the lake on a cold frosty sunny morning - it was beautiful. The hotel is high quality, well run and the valet parking was a pleasant surprise.

I would definitely recommend your services to anyone – the value for money and service is outstanding.

Regards

Peter Honour

From: Richardson-Moore, Kate

Sent: 25 January 2012 12:21
To: Spabreak Reservations
Subject: FAO Jayne

Dear Jayne

Thank you very much for helping me with my enquiries about Penny Hill Park yesterday. You were great in digging out a better deal!

One of my friends was also working with your colleague Emily to find out about Danesfield House (I didn’t know that when we spoke). We got a good deal offered by Danesfield so have decided to go with that this year, but we are all agreed we will be going to Penny Hill Park next year!

So, thank you for all your help. I do think that Spabreak Direct offers great customer service (we have booked through you in previous years).

Many thanks, Kate

From: Leslie Millington

Sent: 24 January 2012 10:16
To: Jayne Clarence
Subject: Spabreak Direct - Day Spa Confirmation - Macdonald Portal Spa - Mr Leslie Millington (2) - Friday, 20th January 2012

Hi Jayne

Just wanted to thank you for all your help and sorting out a fantastic day for us. We had a great day and we both enjoyed it very much.

Hopefully we can do it again in the near future.

Many thanks,

Leslie & Tracey.

From: Lesley Passant

Sent: 23 January 2012 20:54
To: Melissa Pearce
Subject: Spa break Mrs Lesley Passant

Dear Melissa

I would just like to say a very big thank you, to you, for all your help and efficiency in dealing with my booking. It as been a pleasure to have dealt with you.

Kind Regards

Lesley

From: Paul Ambrose

Sent: 23 January 2012 16:05
To: Georgina Clayton
Subject: Spabreak Direct, Day spa confirmation, Hill Valley, Wednesday 15th February 2012, Paul Ambrose (2)

Hi Georgina

Thank you very much for all your help.

I am a business studies teacher in a secondary school and I am so impressed with your excellent customers service and changing the rooms that I will be using your email and communication in lessons as a good example of how to delivery excellent service.

Thank you again

Paul

From: Sally-ann Luke

Date: 22 January 2012 14:18:26 GMT
To: Kathryn Colligon
Subject: Melissa Pearce

Hello Kathryn,

I just wanted to email you to say what a great help Melissa Pearce has been from August - present with booking my spa break hen party. She has gone out of her way to make sure everything is perfect and has been very efficent with her contact. She has been extrmely professional and helped me make the right choices that were best for me throughout. Due to Melissa's fantastic work I will most definately be recommending her, and Spabreak Direct, to some of my other friends who are also looking at booking hen parties. I will also be using your company to book future spa breaks and I hope to deal with Melissa again.

I just felt that her hard work and commitment to deliver me the best hen party possible needed to be recognised.

Thank you for your time and I look forward to my hen party on 11th February :)

Many thanks

Sally-ann Luke.

From: Marc Dallamore

Sent: 23 January 2012 17:13
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - The Nottingham Belfy - Mr Marc Dallamore (2)

To whom it may concern.

I would like to express my praise for a member of your Spa break team, Jayne Clarence. She did me an enormous favour in waivering an admin charge due to personal circumstances which would have caused me a problem. She didn't have to do this but she understood my sitaution and showed sympathy for me.

For me this goes to show that she is concerned about customer satisfaction and helping out someone who needs the help instead of making a 'quick buck' for the company. She deserves praise for her help and I hope you give her some. I am more than happy to be contacted for any further feedback you need for Jayne.

Yours,

Marc Dallamore

From: Simone Davies

Sent: 18 January 2012 17:13
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation, Sopwell House, Ms Simone Davies, Friday 3rd February 2012 (6) & Saturday, 4th February 2012 (18)

Organising your best friend's hen party is guaranteed to be stressful. However thanks to Jayne and the team at Spabreak Direct it was a breeze.

We got a fantastic deal, at a fantastic price and their professional approach helped keep me sane.

I would definitely recommend them to anyone who wants the stress taking out of organising a weekend away.

Simone

From: Lisa Bradley

Sent: 10 January 2012 21:15
To: Melissa Pearce
Subject: Spabreak Direct Voucher Confirmation - £250 Monetary Vouchers - Mrs Lisa Bradley

Dear Melissa

My daughter called me today to say she spoke to you to book her spa break and you were lovely.

Thank you so much for an excellent service.

Kind Regards

Lisa Bradley

From: Jon Sharpe

Sent: 08 January 2012 23:37
To: Sky Walsh
Subject: Spabreak Direct, Day spa confirmation, Savill Court Hotel and Spa, Mr John Sharp, Sunday 8th January 2012

Thank you for sorting out my day, you made it all happen and I was clueless! What a lovely hotel and spa. Friendly and relaxed, well done!!! Xx

Sharpe

From: Alissa Powell

Sent: 19 December 2011 18:04
To: Melissa Pearce
Subject: Spabreak Direct - Day spa confirmation, Whittlebury Hall, Mrs Alissa Powell, (2), Wednesday 28th December 2011

Brilliant! Thank you!

What a pleasure your service is :) This is going to be a fabulous birthday treat for myself and a fun bonding day for me and my step daughter.

Thanks for your help,

Alissa

From: Nancy Reynard

Sent: 14 December 2011 12:42
To: Melissa Pearce
Subject: Spabreak Direct Residential Confirmation - Macdonald Hotels - Inchyra Hotel & Spa - One Night Luxury Spa Break (3) - Friday 9th December 2011 - Mrs Nancy Mclean

Hi Melissa

Just a quick email so say how much fun we had at the Spa Inchyra at Falkirk!! It was a birthday surprise for my friend and we had an absolute hoot!!

Everyone was so friendly, the hotel was amazing!!! Our room was beautiful and the pool and facilities were just the business. There were two big theme nights on that we didn't know about but managed to 'gatecrash' the Abba tribute night!!

We had our facials the next day and the treatment rooms were very luxurious. The whole experience was fabulous, even the fire alarm going off and having to stand out side in our cosy robes and slippers whilst the firemen investigated wasn't enough to put us off from coming back!!

So a big thank you to you Melissa for organising it and to Inchyra for their first class service!!

See you again very soon.

Love from, Nancy, Gemma and Claire. Xxx

From: Lisa Wiseman

Sent: 12 December 2011 15:08
To: Natasha Kollinsky
Subject: Spabreak Direct Residential Confirmation, Crowne Plaza Heythrop Park, Miss Lisa Wiseman (7), Saturday 11th February 2012, 1 Night Stay

Hi Natasha

Just to confirm the booking is all ok, thanks for your help. Great website, I thought planning all this was going to be a nightmare but its been painless! I've passed your details on to a colleague who is also organising a spa weekend.

Thanks again!

Lisa

From: James McFadzean

Sent: 12 December 2011 09:36
To: Vicki Jennings
Subject: Donnington Valley Break

Hi Vicki,

First of all, this is a little note to say a personal thank you for being such a diamond in helping me find the perfect spa break to fit my needs as a last minutre surprise. You listened intently, gauged my personality, priorities and preferences and delivered on point, in budget and in full. Every aspect of the break was literally the dream and I can honestly say it was a joy to book and experience, and practically perfect in everyway. I shall certainly be recommending your service to both my network, and our readers.

Secondly, the staff, service and treatments at Donnington Valley were the best I've ever experienced (and let me tell you I'm no stranger to a spa). They couldn't do enough for us, accomodated every request. The therapists listened to our needs and exceeded expectations, the food was a dream, the room one of the biggest I've had the pleasure to stay in and all for such great value for money.

It's so rare to find a company who not only delivers what it promises, but goes over and above what one would expect. Lastminute.com & Wahanda are so yesterday, and you most certainly are my preferred supplier from here on in.

Warm regards,

James McFadzean
Director of Advertising & Exhibition Sales
Square Peg Media

From: Natalie Maddox-Hussain

Sent: 07 December 2011 12:46
Via: Facebook

Just wanted to say Sky Walsh is excellent - I have been let down by a big hotel and she is doing her absolute best (all morning) trying to source me an alternative.

Thanks Sky xx

Natalie

From: Sophie Hadley

Sent: 01 December 2011 15:57
To: Jayne Clarence
Subject: Hen weekend at Walton Hall

Hi Jayne

Just a quick line to say thank you!

My hen weekend was as fab as I imagined it to be. The hotel was beautiful, the staff were great and the spa was a dream!!

Only a few little things that weren't perfect but completely out of your control. Everything else was perfect, the pool and steam room/sauna was very clean, staff were so helpful, treatments were amazing - so good!!! And the waiters were so helpful, nothing was too much trouble.

And as for treats for me, I got an extra bottle of pink Champagne and my room was a two story suite which came in very handy for us to party the night away in after the bar shut! It really was a perfect girly weekend. We had our own dinning room as well that just fitted the 19 of us in so we could be as loud and nuts as we wanted without disturbing anyone else and had our own team of waiters. The hotel really did a fab job so thank you for sorting all of this out for us.

Nothing was too much trouble for you with sorting it out for us and you really did a great job.

I will be recommending you and the venue to everyone!

Sophie.
x

From: Manjit Bance

Sent: 30 November 2011 12:3
To: Melissa Pearce
Subject: Spabreak Direct - Day spa confirmation, - Macdonald Hotels - Berystede Hotel & Spa - The Lady of Luxury Day (2) - Friday 2nd December 2011 - Mrs Manjit Bance

Hi Melissa

Thanks so much for this will definitely be recommending you. A totally professional and helpful member of the team found me an amazing deal within a couple of hours. Took the stress of searching on the web for hours completely away.

Regards

Manjit

From: Preety Rajkumar

Sent: 29 November 2011 10:46
To: Sky Walsh
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - Crewe Hall Hotel and Spa, Mrs Preety Rajkumar, Booking Monday 21st November 2011 (3)

Hi Sky

Hope you are well!

I just wanted to say thank you so much for recommending Crewe Hall. We all had such a lovely time! The food was amazing as well as the treatments. The staff were all so friendly and we were even given a tour of the Old hall. The galaries were so beautiful. It was great value for money. There's only one thing I would mention is that we were very excited dining in the Ranulph restaurant, but we found out that it has been closed for 5 months and only used for private functions. We would definitely go back.

Take care.

Kind Regards

Preety

From: Jan Higham

Sent: 28 November 2011 13:48
To: Melissa Pearce
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - Crewe Hall - One Night Spabreak Direct Offer (10) - Friday 25th November 2011 - Mrs Jan Higham

Hi Melissa

Just wanted to say thanks for all your help in arranging the spa break for us.

It was a beautiful venue with excellent service and facilities.

Kind regards,

Jan

From: Mark Townsend

Sent: 28 November 2011 11:24
To: Vicki Jennings
Subject: Spabreak Direct Residential Confirmation - Ardencote Manor - Mr Mark Townsend - 26th November 2011

Morning Vicki

I wanted to drop you a line to say how much we enjoyed our weekend spa break.

We would recommend Ardencote Manor as a 5 star break – the staff in the hotel and spa were welcoming and very friendly, treatments excellent, service good, rooms excellent and food very good.

Thanks again!

Kind regards

Mark

From: Sarah Bradley

Sent: 25 November 2011 19:38
To: Vicki Jennings
Subject: Recommendation

Just wanted to say what a wonderful time we had at the Nottingham Belfry, the Hotel was very welcoming, food and service excellent, room very comfortable and overall very good value for money. In fact we loved it that much we have booked to go again and can’t wait!

Many thanks to Spabreak for making the booking experience so easy!

Kind Regards

Mrs Bradley

From: Karen

Sent: 21 November 2011 20:28
To: Natasha Kollinsky
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - Forest Pines Hotel & Golf Resort - Sunday 20th November 2011 - 1 Night Stay

Natasha

I would just like to say on behalf of myself and my daughters what an absolutely fabulous 2 days we had on our Spa break at Forest Pines. Everything was wonderful from the hotel, the spa facilities and the fantastic treatments we all had - and the extra ones we indulged in. Please pass on my sincere thanks to Forest Pines if you can, they were brilliant.

Thanks again and let me know when you have other great offers like this.

Kindest Regards

Karen

From: Tracey Langham

Sent: 19 November 2011 10:56
To: Melissa Pearce
Subject: Spabreak Direct Residential Confirmation, Whittlebury Hall, Mrs. Tracey Langham (2), Friday 18th November 2011

Hi Melissa

Have just been on our Spabreak and wanted to say thank you.

We have had a fantastic time, the place was lovely and brilliant value for money. Will definitely do a Spabreak again. The only negative point is my sore head this morning however that's all self inflicted!!!

Tracey

From: Francesca Isaac

Sent: 17 November 2011 13:16
To: Spabreak Direct

Hello

I just wanted to let you know that we had an amazing time at Norton Park Hotel - amazing price, lovely hotel, spa and the food was brilliant.

I had a nightmare when booking due to people dropping out and changing their minds on treatments and times but I dealt with Alex Adnett at Spabreak Direct and she was fantastic, helped loads and made the whole thing run as smoothly as it could.

Will be using you again for the next Spabreak and spreading the word.

Kind Regards

Francesca

From: Rachael Barrowcliffe

Sent: 14 November 2011 18:41
To: Alex Adnett
Subject: Spabreak Direct Residential Confirmation, Ms Rachel Adams (5), Saturday 12th November 2011, Craxton Wood

Hi Alex

Just wanted to let you know that everything was great with the weekend away. Everyone was happy - we broke down on the way so that was a bit traumatic but arrved with 10 mins to spare in time for the treatments - needed the massages by that point!

Thanks for helping - think we will be in touch again soon to book for next year! Also one of the girls may contact you to help her with something else!

Thanks

Rachael

From: Claire

Sent: 14 November 2011 15:24
To: Alex Adnett
Subject: Spabreak Direct Residential Confirmation, Ms Claire Reilly (18), The Hampshire Court

Thank you Alex for helping me make my spa weekend for my sisters 40th a very memorable one. Everything was perfect. Would def go to that hotel again.

Many Thanks

Claire

From: Judy Gahan

Sent: 12 November 2011 16:16
To: Jayne Clarence
Subject: Recent break

Hi Jayne

I just wanted to let you know that my daughter and I had a fantastic break at Walton Hall. The hotel was lovely and I was very impressed with all the staff who were genuinely friendly, polite and helpful and went out of their way to make my birthday a special occasion.

Everything had been organised beautifully so it was all very stress free. Thank you for your excellent service - I wouldn't hesitate to use Spabreak again or to recommend you to other people.

Kind regards

Judy Gahan

From: Elin Davies

Sent: 09 November 2011 09:14
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Macdonald Hotels - Portal Spa - Mrs Elin Davies (14) - Saturday, 15th October 2011 - 1 Night Stay

Hi Jayne

Just a quick word to thank you so much for all the arrangements for our girly weekend at Portal Spa Tarporley some weeks ago. I’ve been meaning to contact you for a while.

It was a lovely weekend and the hotel staff were very welcoming and nothing was too much of a problem for them. We arrived rather late after getting lost, but they were very accomodating and lunch was pushed forward without any problem. The treatments were also fantastic and very relaxing.

Many thanks again - highly recommended!

Kind regards,

Elin

From: Morag Robinson

Sent: 07 November 2011 12:25
To: Sky Walsh
Subject: Spabreak Direct Residential Confirmation, Macdonald Hotels, Portal Hotel and Spa, Friday 4th and 5th November 2011, Mrs Morag Robinson (2)

Hello Sky

Just to say a big thank you for arranging our luxury weekend, my daughter and I had a fabulous time, we came away thoroughly pampered and very relaxed! Staff at the Portal Spa were very helpful and went a long way to ensure that we were comfortable and enjoyed our stay.

Best wishes to you

Morag

From: Ava Oliver

Sent: 01 November 2011 23:24
To: Jodi Marsh
Subject: Spabreak Direct Residential Confirmation - Five Lakes - Mrs. Ava Oliver (4) - Friday 28th October 2011

Hi Jodie!

Just want to say a huge thank you for finding Fives Lakes for my daughters 21st at such short notice.

We had a fabulous time and met some really fun people. It was worth going skydiving beforehand to really appreciate the totally relaxing atomoshere, we were all very impressed, dinner was okay but still excellent value for the price of package, staff very friendly.

Would definitely use your company again. Once again thank you for your effort and help.

From: MW

Sent: 01 November 2011 19:47
To: Alex Adnett
Subject: Spabreak Direct Residential Confirmation, Friday 28th & Saturday 29th October 2011, Billesley Manor,

Hi

Just a bit of feedback about weekend at Barcelo Billesley Manor.

Everything was excellent, nice room, great food, lovely staff. We thought it was good value. Thanks for that!

Regards MW

From: Monica Brough

Sent: 31 October 2011 15:40
To: Emily Isaac
Subject: Re: Spabreak Direct Residential Confirmation, The Welcombe Spa, Monica Brough (5), Sunday 23rd October 2011

Hi Emily

I got back from the spa break at Welcombe in Stratford last Monday, but went straight away on holiday with my children as it was half term. Today is the first opportunity I have to tell you what a fantastic time we had and to thank you for the recommendation - we all enjoyed it and only wished we could have stayed longer! We are certainly putting it on our list of possibilities for next year for an annual get-together.

I forgot to add that the apartment blew us away!! It was AMAZING! The whole experience was truly a slice of heaven on earth!

Thanks once again,

Regards

Monica

From: Rachel Hoare

Sent: 30 October 2011 10:12
To: Alex Adnett
Subject: Spabreak Direct Residential Confirmation, Miss Rachel Hoare (6) 2012, Hellidon Lakes

Thank you very much

Would just like to say a big thank you becuase your service and response times have been brilliant. As someone that works in the sales industry myself, it is rare to come across such good levels of customer service and aftersales advice.

From: Sheila Jones

Sent: 29 October 2011 17:39
To: Sky Walsh
Subject: Spabreak Direct Residential Confirmation, Q-Hotels, Crewe Hall Hotel and Spa, Mrs Sheila Jones, Friday 28th October 2011

Hi Sky

Just got back from our spa break experience, we had a fantastic time everything was super, the place was amazing.

Thanks again for organising it for us.

Kind Regards

Sheila

From: Margaret Howells

Sent: 27 October 2011 14:42
To: Jayne Clarence
Subject: Spabreak Direct - Day spa confirmation - Portal Spa - Mrs Margaret Howells (2) - Wednesday, 26th October 2011

Hi Jayne

You came up trumps once again!

My friend and I had a super day at Portal Spa. Fantastic location, good food and staff were amazing. Very enjoyable and completely relaxing, which is what we needed.

Thanks once again. I’m sure I’ll be in touch soon for another one.

Best wishes

Margaret Howells

From: Zoe Demosthenous

Sent: 25 October 2011 16:33
To: Alex Adnett
Subject: Re: Spabreak Direct Residential Confirmation, Miss Zoe Demosthenous (2)

Hi Alex

I just want to say a huge thank you.

Just read all of my email as I read half of it earlier and to see you have sorted every thing out from lunch to dinner I'm overwhelmed, your customer service is way past excellent. I did not need to lift a finger you have done it all. I m so overwhelmed I think I might cry. You're an amazing asset to your boss, thank you will email on our return from break.

Will definitely recommend you and use you again thanks so much.

Regards

Zoe Demosthenous xx

From: Alex Griffiths

Sent: 24 October 2011 11:46
To: Natasha Kollinsky
Subject: Nottingham Belfry 21/22 October

Hi Natasha

Just thought I'd drop you a quick email to let you know that our weekend away went incredibly well. Hotel was fabulous, food was gorgeous, treatments and facilities were bliss and we had an amazing time.

I'll definitely recommend your company to my friends. It made booking so much easier and I don't think we could have got a better deal looking around ourselves.

From: Paul Taylor

Sent: 24 October 2011 11:26
To: Sky Walsh
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - Aldwark Hotel and Spa, Mr Paul Taylor, Friday 21st October 2011

Hi Sky

Just to let you know the break at Aldwark Manor went very well.

  • The location was perfect
  • The hotel was just what was wanted
  • The treatments were very relaxing
  • ...and she said yes!


So all in all perfect. Thanks for your help and advice.

Regards

Paul

From: Christine E. Harrison

Sent: 18 October 2011 08:56
To: Jodi Marsh
Subject: Spa Break - Telford - 11th Ocotber 2011

Good morning

Thank you for making all the arrangements for the Spa Break that I booked for my daughter and myself.

The Telford Spa Hotel was excellent as was the various treatments we booked. Neither of us could fault the experience. All the staff that we came in contact with were polite, friendly and very helpful. We would both highly recommend this venue. It made the whole experience unforgettable.

Also I would like to say a very big thank you to you for all your help and advice.

Christine Harrison & Amanda Nicholls

From: Gemma Bond

Sent: 17 October 2011 09:16
To: Vicki Jennings
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - Cheltenham Chase - Gemma Bond x 8 - 6th October 2011

Hi

Just wanted to thank you and staff at the Chase hotel.

We all had an amazing time and are definitely going to book again.

Booking was fantastic and the hotel and staff were too. Big compliments to the chefs, food was out of this world!!

It honestly was fabulous. My sister and I stayed the 2nd night!! The treatments were great too. Everyone had a really good time.

Thanks again

Kind Regards

Gemma

From: Emma Winney

Sent: 06 October 2011 09:12
To: Katie Barnes
Subject: Spabreak Direct Residential Confirmation, Macdonald Hotels, Savill Court, Emma Winney (3), Friday 23rd and Saturday 24th September 2011, Two Night Express Package

Hi Katie

Last weekend was absolutely fantastic, thanks so much for all your help. The hotel was lovely and the staff brilliant. I have recommended Spabreak Direct to all my friends as the value was amazing.

Thanks again

Emma.

From: Sandra Gaskin

Sent: 04 October 2011 14:10
To: Jayne Clarence
Subject: Jayne Please Pass This Message To your Boss

Dear Sir/Madam

Just a few words to say, for the past few months I have been in contact with Jayne Clarence, she has been more that helpful with organising a Ladies Weekend for me, she chose an excellent hotel for 22 of us. Her customer service was 10 star, nothing was to much trouble for her, she helped all the way, even when some of the Ladies kept changing their minds, credit where credit is due, Jayne was very good.

Many thanks

Sandra

From: Sandra Gaskin

Sent: 04 October 2011 11:53
To: Jayne Clarence
Subject: Re: Menu's!

Hi Jayne

What a fantastic weekend the rooms, the service, the grounds, the Spa - outstanding with so much to do, and that’s what we loved. I will be booking the same place next year, same time first weekend in October, I will be in touch to book and I feel there will be more people this time. We also had a great Saturday afternoon everyone loved the Zumba and everyone young and old took part. Saturday night we partied until 1pm, it was great. Thank you for choosing a great hotel.

From: Fiona Scholefield

Sent: 03 October 2011 18:00
To: Natasha Kollinsky
Subject: Spabreak Direct - Day spa confirmation - Danesfield House - Friday 16th September 2011 - Mrs Fiona Scholefield (2) - 2 x Danesfield Discovery Days

Hi Natasha

Just to say what a fantastic time my sister and I had at Danesfield House Hotel recently for our spa day. Everything from my initial contact with you to the spa staff were excellent, and we hope to return at some stage. Would you please keep me informed of any future offers the spa at Danesfield may be offering, please?

Many thanks for all your help.

Kind regards

Fiona

From: Fiona Mitchell

Sent: 28 September 2011 17:31
To: Alex Adnett
Subject: Spabreak Direct Residential Confirmation, Miss Fiona Mitchell (8), Saturday 24th September 2011, The Felbridge Hotel

Hi Alex

A quick email to again thank you for your help and advice in organising Lisa's hen weekend... you made arranging the weekend so much easier for me, making it almost stress free, and for that I will be forever grateful!!

We all had the most amazing time relaxing and being pampered. The venue exceeded our expectations and the staff were so welcoming and friendly... not to mention the food, out of this world!! We will definitely return! In fact the girls were so taken with the package we are talking about making it a regular treat.. with a pre Christmas treat already in discussion!!

Thank you again and I look forward to speaking with you soon,

Kind regards

Fee

From: Jean Hanks

Sent: 28 September 2011 15:50
To: Jodi Marsh
Subject: Spabreak Direct Residential Confirmation - Devere Dunston Hall - Mrs. Jean Hanks (3) - 13th, 14th & 15th April 2012 - 3 Nights

Jodi

I was very pleased to receive your email with full booking details after our telecon this morning. I have made some amendments to the treatments directly with the Spa, but am delighted with the change you arranged re. the massage.

Thank you very much for your friendly, efficient and helpful service, which I shall certainly recommend.

Regards, Jean

From: Pauline Heywood

Sent: 27 September 2011 12:48
To: Melissa Pearce
Subject: Spabreak Direct Residential Confirmation - Devere Hotels - Dunston Hall - Two Night Silver Package (2) - Wednesday 9th, Thursday 10th May 2012 - Mrs Pauline Heywood

Thank you Melissa, you are a marvel!

Pauline

From: Lisa Morton

Sent: 26 September 2011 10:27
To: Vicki Jennings
Subject: Spabreak Direct Residential Confirmation - Devere Dunston Hall - Lisa and Russell Morton - 21st and 22nd Sept 2011

Hi Vicki

We are not normally in the habit of sending e-mails for feedback but I just wanted to let you know that the spa break we booked through you was excellent on every level. We will definitely come back to you when booking future breaks and will be visiting Dunston Hall again no doubt.

Many Thanks

Lisa

From: Matthew Davidson

Sent: 22 September 2011 12:05
To: Natasha Kollinsky
Subject: Spabreak Direct Residential Confirmation - Crowne Plaza Heythrop Park - Tuesday 4th October 2011 - Mr Matthew Davidson (4)

Thanks a lot Natasha.

You've been really helpful. I'm looking forward to it.

5* service from yourself. Would definitely recommend you!

Regards,

Matthew Davidson.

From: Christina Lewin Smith

Sent: 19 September 2011 11:30
To: Jodi Marsh
Subject: Spa Break at Danesfield House Hotel and Spa

Dear Jodi

I just wanted to send you a short note to thank you for all of your help in organising our trip to Danesfield House. It was a beautiful venue and the treatments and evening meal etc. were all great. I would highly recommend it and thank you for all your help in organising it.

Hopefully I will be able to book a personal break for myself through you the next time!

Thank you again and I will keep in touch.

Kind Regards

Christina

From: Rachel Hickman

Sent: 08 September 2011 14:14
To: Jayne Clarence
Subject: Spa break at Ardencote Manor

Hi Jayne

Now my sister's wedding has been and gone, I can finally get round to saying 'Thank You' for all your help in organising her hen party at Ardencote Manor on August 6th.

Spabreak Direct was a godsend and made it so easy to arrange for a group of 10 - especially not having to pay up front deposits and payments - that saved a lot of hassle.

And Ardencote Manor was fantastic - we all had a brilliant time. The hotel and spa were superb and the food was some of the best we have ever eaten - it was such good value.

It was the perfect place for her hen party - made even better that she knew nothing about it until we arrived!!

Many thanks again - I would never have even known about the place if I hadn't come across the Spabreak Direct website.

Kind Regards

Rachel Hickman

From: Sarah Bell

Sent: 07 September 2011 17:34
To: Rebecca Rule
Subject: Spa break at Wallets Court 25th and 26th June

Hi Rebecca

I know it is a wee while since we took our break at Walletts Court, but I just wanted to say what a fantastic 40th weekend we had. It was just what we all needed. Walletts court was absolutely lovely in every way, the staff, the food and drink (and so much of it!), the setting, the accommodation and the spa itself. Everything with the booking was straight forward and worked out really well for us.

Your website was easy to use and you were very efficient….gold stars all round….roll on our 50th Birthdays!

Many Thanks to everyone

Regards

Sarah

From: Alexandra Johnson

Sent: 06 September 2011 12:46
To: Jodi Marsh
Subject: Spabreak Direct Residential Confirmation - Bath Spa - Miss Alex Johnson (2) - Monday 19th September 2011

Hi Jodi

Thank you for your help in making this booking and for your prompt confirmation.

I was really impressed with how easy it was to make a booking with you and compared to some other agents I have made enquiries with your service has been far superior (I particualrly value this as I have left everything to the last minute and am trying to organise this from overseas!).

Thanks again, and I am looking forward to taking my best friend (the bride to be) for a real treat before the big day!

Alex

From: Joanne Gower

Sent: 05 September 2011 13:52
To: Jayne Clarence

Hi Jayne

Myself and my friend have had the most amazing relaxing time at Forest Pines. Food was fantastic and we couldn't fault anything. Thank you for your advice.

Kind regards

Jo Gower

From: Margaret Howells

Sent: 05 September 2011 11:35
To: Jayne Clarence
Subject: Spabreak Direct - Day Spa Confirmation - Hill Valley - Mrs Margaret Howells (5) - Sunday, 5th September 2011

Good Morning Jayne

I just wanted to let you know what a super day we had yesterday on our Spa Day at Hill Valley! It was absolutely superb and we will certainly be repeating it.

Thank you for all your help in booking it.

Regards

Margaret Howells

From: Nancy Wilson

Sent: 04 September 2011 21:17
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - Ashford International - Miss Nancy Wilson (9) - Saturday, 3rd September 2011 - 1 Night Stay

Hi Jayne

We've been on our spa weekend and I just wanted to let you know what a fabulous time was had by all!

The hotel was lovely and the food was excellent. The treatments were all lovely and everyone has a brilliant time. The staff at the hotel were so hospitable and the manager Miles was excellent, they were all so accomodating. Just really wanted to say a big thank you to you for arranging this for us and if you ever have occasion to speak to the hotel, to pass on our sincere thanks and congratulate them on such an excellent service they provided.

I would definitely recommend both yourselves and the hotel in future.

Again, thank you for your patience with me after all the changes to the booking.

Nancy x

From: Val Foster

Sent: 31 August 2011 11:27
To: Natasha Kollinsky
Subject: Thank you

Thank you so much for your help in organising our spa break, I will strongly recommend using your service to my family and friends.

Best wishes

Val Foster

From: Darren Jones

Sent: 30 August 2011 17:27
To: Jodi Marsh
Subject: Spabreak Direct Residential Confirmation - The Vineyard - Mr. Darren Jones (2) - Sunday 28th August 2011

Hi Jodi

We had a fantastic weekend and one of the best meals of my life, what a wonderful place with impeccable service. I cannot thank you enough for organising that for me!

Please do make me aware of any special offers that come up as I am keen to do this kind of thing again!!

Hope you also had a great weekend, kind regards,

Darren

From: Christine Gordon

Sent: 24 August 2011 13:17
To: Melissa Pearce
Subject: Reservation Lifehouse - 2 nights 28th August 2011 - Ms Christine Gordon

Melissa

I am very pleased that it is the right package and thank you so much for all your time and trouble with this. You have provided an excellent service and I am a happy client....

Thank you and kind regards

Christine Gordon

From: Lorna Whatmore

Sent: 23 August 2011 20:03
To: Alex Adnett
Subject: Crewe Hall

Dear Alex

I wanted to give you some feed back after our weekend stay at Crewe Hall.

I must admit when I booked the break I did think that due to the low cost that it would be ok but nothing fantastic. I couldn't have been more wrong, everything about Crewe Hall was fantastic, food,service, treatment, location and staff. I couldn't fault a thing about our stay.

Nothing was to much trouble for the staff, the quality of the food was 5 star, our room was large well decorated spotlessly clean. Well worth a visit for young or old. The grounds are lovely to walk around and when I asked at the front desk about the place they gave me a detailed booklet detailing all about the family, Crewe Hall itself and a photo, which was such a lovely touch.

I would happily return and highly recommend it. I've already made comments on trip finders.

Thank you so much.

Ms Lorna Whatmore

From:

Sue Brown
Sent: 22 August 2011 14:54
To: Emily Isaac
Subject: Spabreak Direct Residential Confirmation, Barcelo, Billesley Manor, Sue Brown (4)

Hi Emily,
Just wanted to let you know what a good time we had at this hotel, thanks very much for all your help and advice! We enjoyed it so much we are planning on going again next year and booking an extra night!

Best wishes,

Sue

From:

Carolyn Hill
Sent: 20 August 2011 19:58
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Macdonald Hotels - Alveston Manor - Mrs Carolyn Hill (9)

Hi Jayne

I wanted to let you know how fantastic our two days at Alvaston Manor was, thank you for all your help in the booking of this spa break.

Our 60 minute treatments were fantastic everybody really enjoyed this experience, all of our rooms were brilliant truly 5 star (especially mine) the evening meal and breakfast were excellent both meals exceeded our expectations.

If you could pass on these comments to the hotel I would really appreciate it.

I have to say a special message to Keith our waiter for our evening meal and breakfast he was really fantastic, and also a mention for the gentleman who was on reception (we unfortunately did not get his name) on our arrival and departure again he was so helpful and really pleasant.

To celebrate my 50th birthday in such great surroundings was great.

Thank you again I will certainly be recommending spabreak.co.uk to all my friends and family so will all of my companion's.

Regards
Carolyn

From: Williams, Steve

Sent: 16 August 2011 09:46
To: Sky Walsh
Subject: RE: Spabreak Direct Residential Confirmation, Ardencote Manor, Mr Steve Williams, Sunday 14th August 2011, (2)

Good morning Sky

Just a brief note to say that Wendy and I both had a fabulous time at Ardencote Manor this weekend. It really is a beautiful place to stay, with a great range of leisure facilities and we both enjoyed our treatments.

Thank you once again for your help in making the booking - your prompt, efficient service is much appreciated. We will be in touch when we are ready for our next Spabreak.

Kind regards
Steve William

From: Nick Oleszynski

Sent: 10 August 2011 12:40
To: Emily Isaac
Subject: Thank you

Hi Emily just wanted to drop you an email to thank you for booking us into savill hotel spa, we had an incredible time and really appreciate everything you did. Will definatly be booking through you on our next break

Many thanks nick and Louise

From: Geoff Roy

Sent: 08 August 2011 09:02
To: Melissa Pearce
Subject: Re: Spabreak Direct Residential Confirmation - Macdonald Hotels - Botley Park - One Night Spa Break (DB&B) High Season (4)

Hi Melissa,

Just to say all 4 guys had a great spa break weekend just gone, so thanks for organising. All agreed that what made Botley Park so good were the really friendly staff.

Thanks again. Regards,

Geoff

From: Neina Sheldon

Sent: 29 July 2011 11:38
To: Emily Isaac
Subject: Overnight Spa break at Matfen Hall 8th July 2011

Hi Emily

I just wanted to say thanks again for all your help with booking our overnight spa break at Matfen Hall earlier this month. I didn't know whether we were going to be able to book anything at such short notice, but you provided a fantastic service!

You couldn't have done more for us; I was very impressed that you made extra enquiries for us with the hotel, booking us onto the break that was right for us and securing our treatment slots too. Even on the morning, when I wanted to double-check that towels and gowns were provided, your colleague was as happy to help as you had been.

The break itself was everything we had hoped for. A lovely spa; relaxing and quiet, but not too stuffy and 'buttoned up' - you still felt like you could talk! The staff at Matfen were fabulous - so helpful and pleasant. Topped off with first-class food and a lovely room, we didn't want to leave!

I have already recommended your service to several people and will continue to do so. I won't hesitate to contact you when we next want a relaxing break away.

Many thanks for all your help.

Best wishes

Neina Sheldon

From: Mr LC

Sent: 28 July 2011 17:33
To: Jayne Clarence
Subject: Re: Spabreak Direct Residential Confirmation - Macdonald Hotels - Alveston Manor

Dear Jayne
We have just returned from the Alveston Manor - fabulous two days everything went smoothly thanks for your help with the arrangements.

Kind regards

Mr LC

From: Lucy Boughton

Sent: 21 July 2011 10:16
To: Melissa Pearce
Subject: Spabreak Direct Residential Confirmation, - Belton Woods - Two Night Spa Break (2) - Thursday 4th, Friday 5th August 2011 - Miss Lucy Boughton

Hi Melissa

Thanks very much for sorting this out so promptly.

I have to say I have been very impressed with your customer service in all my dealings with you and will gladly vote for you in the Spa Traveller awards and recommend you to friends and family.

Kind regards

Lucy Boughton

From: Sophie

Sent: 19 July 2011 14:31
To: Sky Walsh
Subject: Re: Spabreak Direct Residential Confirmation, Ardencote Manor, Mrs Sophie Fuller, Saturday 16th July 2011 (3)

Dear Sky,

We have just had such a great weekend at Ardencote , we were really well looked after, the place is immaculate, food was amazing and we had such a comfortable room. All in all extremely good value and I'd highly recommend it to anyone! Thank you for your input into our fab weekend,

Yours gratefully

Sophie Fuller

From: Helen Flint

Sent: 19 July 2011 14:29
To: Alex Adnett
Subject: Re: Spabreak Direct - Day spa confirmation, Ms Helen Flint (2),Sunday 17th July 2011, Alexander House

Hi Alex

Thanks very much for organising our Spa day. We had a fabulous day and Alexander House was a great recommendation.

Thanks

Helen

From: Yaasmeen

Sent: 16 July 2011
To: Emily Isaac
Subject: Lifehouse

Hi Emily

Just wanted to say thank you very much for all your hard work and effort. I had the best birthday ever! It was an amazing experience. Joesie who won big brother was there and me and my friends where talking to her in the relaxing room. The spa was empty too, it was just amazing... Just to let you know I will be going back to lifehouse in the future and would like if you could to send me details when they do special offers and stuff .

Thank you once again emily speak soon

From: Sarah Godfrey

Sent: 10 July 2011 04:46
To: Emily Isaac
Subject: Spabreak Direct Residential Confirmation, Macdonald Hotels, Roxburghe Hotel, Sarah Godfrey (4), Saturday 11th June 2011

Hi Emily

Just wanted to drop you a quick note to express my thanks to you for helping to organise my hen weekend to Edinburgh.

We had a lovely time and everyone really liked the hotel. The location was fantastic, the rooms were really nice and the staff couldn't have been more helpful, even lending us umbrellas when we wanted to go out shopping in the rain!

We all had an amazing time. The hotel was very accomodating and the spa was lovely. You really took the hassle out of organising everything and were lovely when people had to drop out and there were last minute changes. I wouldn't hesitate to recommend you to anyone organising a hen weekend or a spa break and in fact I already have recommended you to several people. I will definitely be back after the wedding when I'm looking to organise a break.

A big thank you to you for helping take the stress out of planning my hen weekend.

Best Wishes,

Sarah

From: Jeanette Willis

Sent: 11 July 2011 11:36
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - The Park Royal - Mrs Jeanette Willis (12) - Saturday, 9th July 2011

Hi Jayne

I just wanted to email and say what an absolutely lovely weekend we had at The Park Royal Hotel and Spa.

All 12 of us enjoyed the experience and agreed that it was one of the best spas we had been to, especially the food and the staff which were both exceptional.

People always seem to make the time to grumble but never to email about something positive so thank you to you for all your help with the arrangements and please pass on our thanks to the hotel and spa.

We will soon be thinking about our next spa break!

Thanks again

Jeanette

From: Rachel Hodgson

Sent: 08 July 2011 20:20
To: Emily Isaac

Hello

Just a quick email as I am back from the spa break that you booked for me at Tankersley Manor. Just to say that we all had a brilliant time. Thank you very much for you help with this. I will definitely be recommending you to my friends and hope to book another break through yourselves at some point in the future.

Thanks again.

Rachel Hodgson

From: Jayne Jones

Sent: 08 July 2011
To: Katie Barnes

Hi Katie

Thanks so much for your help, what an efficient and professional company.

Many thanks!

Jayne :-)

From: Karen Richardson

Sent: 08 July 2011 12:47
To: Vicki Jennings
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - The Oxford Belfry - 9th July 2011 - Karen Richardson x 2

Thank you for your help. Very professional and fantastic service.

I wish you and the team a great weekend.

Best regards,

Karen

From: Jan Harding

Sent: 07 July 2011 22:05
To: Emily Isaac
Subject: Spabreak Direct - Day spa confirmation, The Felbridge Hotel and Spa, Afternoon Tea Spa Day, Jan Harding (1), Thursday 7th July 2011

Hi Emily

I have just returned from my afternoon at the Felbridge Hotel & Spa. Thank you so much for sourcing and arranging it for me and at such short notice too! It was a pleasure to deal with you and the resulting afternoon was just what I was after; the two treatments were really relaxing and the afternoon tea was totally indulgent!

Once again thank you for your help in sorting my booking and I will be sure to return, hopefully to arrange a girls day out!

Enjoy your holiday :-)

Kind regards

Jan

From: Jan Harding

Sent: 07 July 2011 11:43
To: Emily Isaac
Subject: Spabreak Direct - Day spa confirmation, The Felbridge Hotel and Spa, Afternoon Tea Spa Day, Jan Harding (1), Thursday 7th July 2011

Hi Emily

Just a quick email to say thank you so much for your help, and for sourcing a few options for me at such short notice too!

It was a pleasure to deal with you and I am so looking forward to my afternoon at the Felbridge Spa.

Enjoy your holiday and remember the super high factor sun cream!

Once again thank you for your help.

Kind regards

Jan

From: Victoria Smith

Sent: 06 July 2011 20:26
To: Sky Walsh
Subject: Spabreak Direct Residential Confirmation, Macdonald Hotels, Berystede Hotel and Spa, Mrs Victoria Walker, Saturday 24th September 2011 (8)

Hi Sky

Thank you so much. This is the third time I've used Spabreak Direct and couldn't be happier with the service you provide.

Thanks again,

Victoria

From: Shell Garbutt

Sent: 06 July 2011 19:33
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Macdonald Hotels - The Roxburghe - Miss Michelle Garbutt (16) - Saturday, 2nd July 2011 - 1 Night Stay

Hi Jayne

Just wanted to say a massive thank you to you and your colleagues for another fantastic spa break. Once again you came up trumps.

The Roxburghe was fantastic and although we got the deal through yourselves the staff were amazing.

I spread the word to everyone I know how I get these great deals

So once again thanks for a fantastic service.

Till the next time.....take care

Michelle x

From: Helen Forrest

Sent: 05 July 2011 18:49
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - Aldwark Manor Golf & Spa Hotel - Mrs Helen Forrest (2) - Sunday, 3rd July 2011 - 1 Night Stay

Hello Jayne

I would just like to say a big thank you to you and your team for helping me to arrange my spa break.

My mum and myself had a absolutely lovley weekend and were both so relaxed and chilled out we will definitely be going back to Aldwark Manor again.

Once again thank you.

Kind Regards

Helen Forrest and Valerie Webster (Mum)

From: Emma Morris

Sent: 04 July 2011 08:46
To: Alex Adnett
Subject: Portal Spa

Hi Alex

Just wanted to email to say that the Portal Spa was amazing and we all had a fantastic time. We are all going to book to go again in about 6 months ha ha !!

Thanks again for recommending it.

Kind regards

Emma x

From: Paul Shaw

Sent: 21 June 2011 15:20
To: Alex Adnett
Subject: Spabreak Direct Residential Confirmation - Imperial Torquay - Mr Paul Shaw (2) - Sun 10th and Mon 11th July 2011

Hi Alex

Thank you so much for taking the time to help me with my booking today, I must say your customer service skills are second to none, I will definitely use your company in the future.

When you are spending that amount of money, you just need a bit of reassurance and you certainly put my mind at ease.

Even though it's birthday suprise for my wife, after taking to you I am reallly looking forward to it. I'm so excited, I don't know how I am going to keep from telling her.

Kind Regards

Paul

PS: I'll let you know how it goes and hope to post a review on your site if thats possible.

From: Katherine Smith

Sent: 20 June 2011 14:56
To: Melissa Pearce
Subject: Spabreak Direct Voucher Confirmation - £80 Monetary Voucher - Katherine Smith

Thanks Melissa

Fab Spabreak Direct service as ever! I recommend you guys to everyone.

Regards

Katherine

From: Revinder Basra

Sent: 20 June 2011 09:56
To: Rebecca Rule
Subject: Spabreak Direct Residential Confirmation - Five Lakes: Friday 17th

Dear Becca

I hope you are well. Just as some quick feedback, me and my friend had a fabulous time at Five Lakes, thanks for recommending this to us. The staff were great, especially the receptionist and restaurant staff.

We will definitely be using you for spa breaks in the future.

Kind regards

Revinder

From: Paula Marshall

Sent: 15 June 2011 via Facebook
To: Posted on Spabreak Direct's Wall

Myself and 5 friends had a fabulous time at Inchyra Hotel & Spa Falkirk overnight Saturday 11th June.

Thanks to Emily Isaac who arranged it for us, will definitely use Spabreak Direct again x

From: Lisa Johnson

Sent: 14 June 2011 13:15
To: Cassandra Gooding
Subject: French booking form for Party for Lisa Johnson 18th June

Hi Cassandra

Thanks very much, it’s all been made so easy booking through you, so thanks for all your help.

Regards

Lisa

From: Pamela Jackson

Sent: 13 June 2011 15:37
To: Jayne Clarence
Subject: Thank you

Hi Jayne

Can you please pass on my thanks to your team at Spabreak and to all the staff at Crewe Hall.

My friend and Chief Bridesmaid (Gail Graham) had organised the one night stay for 11th June. All 14 of us had a great time and were treated very well by all staff that we came across.

A beautiful hotel with wonderful facilities. The spa, gym and restaurant were top class and cannot think of one thing to complain about. With the fantastic value for money, I would definitely recommend Crewe Hall to anyone who cares to listen!!

Thank you thank you thank you!!!!!

Kind Regards

Pam

From: Claire Charlton

Sent: 12 June 2011 15:10
To: Jodi Marsh
Subject: Spa break at Slaley Hall

Dear Jodi

I organised a spa break at Slaley Hall through you for six people over the weekend of june 11th 2011, I just wanted to say we all had an excellent stay and the whole party thoroughly enjoyed the experience from rooms and dining to the treatments and location. The whole weekend was great therefore I just wanted to thank you very much for helping me to organise a great weekend with friends. We will definitely be doing a spa break again soon and I would have no hesitation in booking it again with you and have already recommended you to other friends too!! So thanks again.

Kind Regards

Claire Charlton

From: Shalini Williams

Sent: 06 June 2011 13:48
To: Emily Isaac
Subject: Sopwell House spa weekend on 4th June

Hi Emily

I wanted to thank you for organising our spa hen weekend for the 4th June. We had a truly wonderful time and I really appreciate your organization and patience with me.

I also wanted to specifically mention that the hotel staff at Sopwell House were simply incredible. Really friendly and supportive of all our needs and wants and were so accommodating, We felt this from the time we got there to the time we left. The spa ladies were fab and the treatments were outstanding. Even the bartender who had to deal with us lot at 11 pm was so patient and kind.

We had a truly lovely time and I would be grateful if you could pass on my feedback to the hotel manager.

Once again thank you ever so much. I truly appreciate it.

Regards

Shalini

From: Rebecca Mathers

Sent: 04 June 2011 22:54
To: Kathryn Colligon
Subject: Great Service from Emily Issac

Just a quick email to make you aware how helpful your staff member (Emily Isaac) was. She truly went above and beyond for my party's spa booking. She was also very quick to reply and nothing was too much of a trouble for her. I do hope this is passed on to her and she is a credit to your team.

Due to Emily's helpfulness I have recommended your website Spabreak Direct to all 12 hens at the party as well as other people I am talking too.

I look forward to using your website again.

Thank you to you and your team and special thanks to Emily Issac.

Kind Regards,

Rebecca Mathers

From: Magnar Kutsar

Sent: 02 June 2011 09:39
To: Jayne Clarence
Subject: Re: Spabreak Direct

Hi Jayne,

I would like to thank you for your good services! We both had a good break and enjoyed the spa experience!

Kind regards,

Magnar

From: Toni Martin

Sent: 02 June 2011 16:06
To: Katie Barnes
Subject: The Cambridge Belfry, Miss Toni Martin (16), Saturday 4th June 2011

Hi Katie

I can't thank you enough for sorting this out and for being very patient! I'm sure I have given you a headache today! :( I'm sure everyone will have a great time and it will be down to you!

I would use you any time I ever wanted a spa break whether it was for myself and my husband or a group of women. I would also recommend anyone who was wanting to take a spa break to use you also!

Thank you once again!

From: Ann

Sent: 27 May 2011 09:24
To: Emily Isaac
Subject: Grayshott Spa.

Dear Emily

Thank you all who made it possible for me to have a spa day at Grayshott Spa. I had a fantastic day and enjoyed it so much. It was so kind of you all to think of me. I certainly never expected this.

Whenever I can I will send you some baking down just to keep up your energy levels!!!!!!

Thankyou again for your kindness.

Love to you all.

Ann (Emily's Gran) xx

From: Bessie Kamocha

Sent: 23 May 2011 20:56
To: Jayne Clarence
Subject: Thank you

Hi Jayne

Thank you for all your help with securing our Spa break. My friends and I had a splendid time and will certainly recommend the use of Spabreak Direct for a good deal.

I will certainly recommend your company to many other people.

Thank you

Bessie

From: Ken Cordery

Sent: 23 May 2011 12:44
To: Emily Isaac
Subject: RE: Spabreak Direct Residential Confirmation, Elmers Court, Two Night Stay, Ken Cordery (2), Tuesday 17th and Wednesday 18th May 2011

Hi Emily

Just wanted to thank you for organising last week's spa break at Elmers Court, Lymington.

Corinne and I had a wonderful time

Your attention to detail and desire to make sure all went well and without a single hiccup is a rare talent these days!!

Thanks again

With kind regards

Ken

From: Linda Copsey

Sent: 22 May 2011 18:29
To: Alex Mansi
Subject: Spabreak Direct Residential Confirmation - Grayshott Spa - Mrs Linda Copsey (2) - Thursday 19th May 2011

Hi Alex

Just wanted to drop you a line to let you know we had a very relaxing and enjoyable time at Grayshott.

Thnaks for recommending it.

Best wishes

Linda Copsey

From: Anon

Sent: 19 May 2011 18:14
To: Vicki Jennings
Subject: Spabreak Direct - Day spa confirmation - Portal Spa - Spring Fever Spa Day - 15th May 2011

I can't praise the customer service, the deal and the spa highly enough. Spabreak Direct went to every effort to find us a spa day and we couldn't have wished for more. Having used other spa websites previously Spabreak Direct is the one I'll be using from now on. Definitely recommend for excellent customer service and brilliant value.

Thanks!

From: Louise Ashley

Sent: 17 May 2011 17:26
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Macdonald Hotels - Craxton Wood - Mrs Louise Ashley

Hi Jayne

Thank you so much for helping organise my Aunts Hen night at The Craxton Wood Hotel in Chester. You made it so easy to book and gave so many fantastic suggestions on hotels within our budget and area. When we arrived at the hotel the checking in process was so smooth and the hotel could not do enough for us

Thanks again for all your help and I will definitely be in touch!

Louise Ashley

From: Sarah Lowrey

Sent: 16 May 2011 12:24
To: Alex Mansi
Subject: Spa break weekend

Dear Alex

Just wanted to let you know how much we all enjoyed our weekend at Crewe Hall Hotel.

Everyone was really impressed with the facilities, staff, food and atmosphere! We enjoyed it so much we are hoping to go back again in the Autumn so you could be hearing from me again!

Once again thank you for all your co-operation in helping me to have a lovely hen weekend I really appreciate it.

Regards,

Sarah Lowrey

From: Gemma Macpherson

Sent: 16 May 2011 11:06
To: Vicki Jennings
Subject: Spabreak Direct Residential Confirmation - Macdonald Manchester Hotel - 14th May 2011 - Gemma Macpherson

Hi Vicki

Yet again just returned from a fabulous trip to the Macdonald in Manchester, wonderful from checking in to checking out couldn’t ask for anymore.

Kind regards

Gemma

From: Julia Kirkman

Sent: 13 May 2011 14:04
To: Sky Walsh
Subject: Spabreak Direct Residential Confirmation, St. Pauls, Mrs Julia Kirkman, Booking ref 1106250511, Saturday 25th June 2011 (8)

Hi Sky

I have been really impressed with Spabreak Direct, after inadvertently finding you online, so thank you for making the daunting task of finding a spa hotel for our weekend break a pleasant experience!

Many thanks and kind regards

Julia

From: Emma Williams

Sent: 11 May 2011 15:19
To: Jayne Clarence
Subject: RE: Spabreak Direct Residential Confirmation Norton Park Friday, 13th May 2011 and Saturday, 14th May 2011

Hi Jayne,

Thank you so much for organising this for us. Treatment timings are perfect. I'll definitely be using spabreak direct again and have already recommended it to a friend!

Thanks again

Emma

From: Sarah

Sent: 10 May 2011 15:17
To: Rebecca Rule
Subject: Spabreak Direct Residential Confirmation - Five Lakes: Sarah Lever (2): Friday 6th & Saturday 7th May 2011

Dear Becca

Just the quickest of emails to let you know that Vivi and I had a fantastic weekend at Five Lakes. It has a wonderful fun atmosphere and we have returned feeling like we've had a mini-holiday.

Thank you again for all your help and advice at the time of booking.

Kindest Regards

Sarah

From: Janet Hogate

Via Facebook: 09/05/11

We have just a wonderful stay at the Buxton Palace, the staff in the spa were very good and the hotel was excellent would recommend it. Thank you for all the trouble you have taken you have taken with our booking and we are already thinking about our next break.

Janet Holgate

From: Von Walker

Sent: 08 May 2011 22:34
To: Sky Walsh
Subject: Spabreak Direct Residential Confirmation, Q-Hotels, The Nottingham Belfry, Miss Yvonne Walker, Saturday 30th April and Sunday 1st May 2011

Hi Sky

Thanks for arranging everything, had a great weekend and really enjoyed it.

Many thanks

Von

From: Dawn Allen

Sent: 06 May 2011 16:29
To: Melissa Pearce
Subject: Spabreak Direct - Day spa confirmation, - Ardoe House - Spa Day (3) - Thursday 5th May 2011 - Mrs Dawn Allen

Dear Melissa

Just wanted to say a huge thank you for all your help with yesterday. Frances, Kathryn & I had a really lovely day and it made my 50th birthday very special.

Thanks once again

Dawn

From: Jill Lafranca

Sent: 04 May 2011 17:52
To: Vicki Jennings
Subject: Spabreak Direct Residential Confirmation - Macdonald Hotels - Portal Spa - 11th and 12th May 2011 - Jill Lafranca

Hi Vicki,

Thank you very much for all your help and patience with me! I will certainly book through you again.

Kind Regards,

Jill

From: Fiona

Sent: 2 May 2011
To: Rebecca Rule
Subject: Spa break

Dear Becca

I just wanted to e-mail to say thank you very much for organising our spa night break at Houstoun House Hotel last weekend. We had a really lovely time; good venue, very relaxing spa treatments, lovely room and the food in the hotel was delicious. We would definitely love to do another spa break again sometime and I would not hesitate to book through yourself again.

Regards

Fiona

From: Ian Vaughan

Sent: 28 April 2011 14:30
To: Jodi Marsh
Subject: Spabreak Direct Residential Confirmation - Walton Hall - 22nd & 23rd April 2011 - Mr. Ian Vaughan (2)

Hi Jodi

Just a quick note to say thanks for your help in the above booking, but also to let you know we had a fantastic time at the Walton Hall spa break last weekend. The hotel was gorgeous, the people very friendly and helpful in both the hotel and the spa. We thoroughly enjoyed the whole experience and will certainly be booking more spa breaks in the future.

Best Regards

Ian Vaughan

From: Mark Hirst

Sent: 26 April 2011 11:43
To: Vicki Jennings
Subject: Spabreak Direct Residential Confirmation - Grayshott Spa - 27th April 2011 - Mark and Suzanne Hirst

Thanks for all of your help Vicki - fantastic customer service and very friendly to boot!

Mark Hirst

From: Amy Burgess

Sent: 22 April 2011 14:12
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - Hellidon Lakes - Miss Amy Burgess (10) - Saturday, 16th April 2011

Hi Jayne,

I wanted to say a huge thank you to you for all your help in organising my hen weekend.

Myself and all the ladies had the most wonderful weekend last weekend and I couldn't have asked for a better hen do.

So thank you once again, especially as I kept making changes to numbers!

Amy

From: Laura Mattingley

Sent: 21 April 2011 17:00
To: Emily Isaac
Subject: Spabreak Direct Residential Confirmation, Macdonald Hotels, Berystede Hotel, Laura Taylor (2), Sunday 17th April 2011

Hi Emily

I wanted to say a massive thank you for all your hard work and persistence in booking our spa break at the Berystede Hotel on the 17th April for our 1st wedding anniversary.

We had such a fantastic stay and managed to chill out. Being at the Berystede on that day made it all that more special and they definitely looked after us while we were there.

Thank you once again and will be in contact when we need our next spa break!

Kind Regards

Laura Taylor

From: Natalie Wood

Sent: 19 April 2011 19:12
To: Sky Walsh
Subject: Spabreak Direct Residential Confirmation - Q-Hotels, Tankersley Manor, Miss Natalie Wood, Friday 15th and Saturday 16th April 2011

Hi Sky

I booked a spa weekend at Tankersley Manor in December as a Christmas present for my mum, grandma (and treated myself too!) and I just wanted to say a big thank you to you and Rebecca, you were both extremely helpful and efficient when arranging my booking.

Our spa break finally arrived last weekend, and I'm so glad we booked for April as the weather was lovely. We thoroughly enjoyed the whole experience.

We arrived to a friendly greeting from the reception staff, the food and staff in the restaurant were second to none and the 3 spa treatments (massage, facial and manicure) were extremely relaxing and the beauticians were well qualified.

Although all the facilities were fantastic it was the staff that made the weekend perfect, I can't wait to book the next one!!

I'm happy to be able to recommend Spabreak Direct and Tankersley Manor to potential future customers!

Thanks again!

Natalie

From: Neeta Patel

Sent: 15 April 2011 11:11
To: Alex Mansi
Subject: Spabreak Direct Residential Confirmation, Neeta Patel (5), Sunday 20th + Monday 21st March 2011, Old Thorns

Hi Alex

Thankyou for the recommendation and booking of our spa weekend. The Old Thorns Manor was a great venue for our celebration and the Penthouse was the icing on the cake.

Kind Regards

Neeta Patel

From: Donna Van-Eda

Sent: 13 April 2011 19:25
To: Melissa Pearce
Subject: Hi

Hi Melissa

Just to let you know that the weekend went well, everything went to plan, everyone in my group had a fab time, I had the best birthday party ever. The hotel and staff were all brill, can't fault any of the weekend, think we will return next year.

Once again thank you for all your help, the whole weekend was stress free, thanks to you booking everything for me.

A BIG THANK YOU!!!!

Take care all the best

Donna

From: Sarah Causer

Sent: 12 April 2011 11:44
To: Jayne Clarence
Subject: Spa Break for 15 People on Saturday, 30th April 2011 - Crewe Hall

Hi Jayne

Thank you so much for being so helpful I really appreciate it. Its lovely to have such fabulous customer service!! its not often you get it these days.

From: Jennifer Barlow

Sent: 11 April 2011 15:45
To: Spabreak Reservations
Subject: Spabreak - Macdonald Portal Spa - 10th-11th April

Dear Jayne

Just a quick note to say thank you very much for organising our spa break at Portal Spa for my mum and me. Your prompt response to our initial enquiry and subsequent booking of the spa break was greatly appreciated. We had a wonderful time, the spa itself was gorgeous and the staff and treatments were lovely! Whilst there we recommended your website to a number of people whilst enjoying the steam room!

Once again, thank you for sorting everything out for us! I'm sure we will be back to book with yourselves again in the near future!

Regards

Jennifer and Julie Barlow

From: Havana Wilson


Click to enlarge

Enjoying A Spa Break


Enjoying A Spa Break


Sent: 06 April 2011 22:43
To: Sky Walsh
Subject: Spabreak Direct Residential Confirmation, Q-Hotels, Crewe Hall, Friday 5th August 2011, Mrs Havana Wilson (9)

Hi Sky

It was a real pleasure dealing with you, I really wish all the people I deal with were as nice as you. Thank you again for all your help and just wanted to let you know I will be ringing you in the next few days to confirm room pairings and treatment choices.

Best Wishes

Havana

From: Sara Gilbert

Sent: 05 April 2011 09:49
To: Sky Walsh
Subject: Spabreak Direct Residential Confirmation - Q-Hotels, The Cambridge Belfry, Saturday 2nd April 2011, Ms Sara Gilbert (16)

Hello Sky

Just wanted to say thank you for arranging my Hen spa break it was absolutely fabulous. We received an upgrade to an executive suite which was nice and roomy and meant that all my hens came up for “pre dinner drinks”. The treatments were really good although the foot was not a file and polish but a foot massage. The spa areas i.e. pool could have done with a few more loungers. The food was excellent, the hotel was very clean and the staff were so friendly and couldn’t do enough for us.

It was a great weekend and excellent value for money.

Thank you for all your help.

Kind Regards

Sara

From: Janette Hallinan

Sent: 03 April 2011 20:22
To: Alex Mansi
Subject: spa weekend

Hi Alex

Just to let you know my friends and I had the most fantastic time this weekend on our spa break. Thanks very much for your time, we are all looking forward to the next one. Please keep me informed of any specials later on in the year, they all want to go again.

Thanks again Janette.

From: Tracy Devlin

Sent: 04 April 2011 14:22
To: Vicki Jennings

Hi Vicki

I just want to say thank you for arranging the complimentary spa break. We went along on Saturday (I went as the girl who made the most fuss when we went originally couldn't make it) and we were treated like royalty, it was a completely different experience and more than we expected in the first place, so thank you. Please pass on our thanks to Sally Roscoe who was there to greet us at the Oxford Belfry and looked after us.

I am now trying to get the girls organised for a return visit in September, so will be in touch soon.

Many Thanks

Tracy

From: Suzanne Drake

Sent: 29 March 2011 15:10
To: Helen McFadyen
Subject: Spabreak Direct Residential Confirmation - Macdonald Hotels: Berystede Hotel & Spa: Suzanne Drake (2) Sunday 27th March 2011

Hello

Just wanted to say that we had a lovely time, the hotel was brilliant and they even upgraded us to an executive room and had a note that it was my sisters birthday, just really nice touches.

Everything was lovely and we really enjoyed it.

The next time I book a break, I will definitely be using you guys.

Thanks very much

Suzanne

From: Paul Speight

Sent: 29 March 2011 08:36
To: Alex Mansi
Subject: Hen Weekend

Just to say thank you we had a great weekend, fantastic hotel, great staff, were made to feel very special and thank you for all your help x

From: Jill Phillips

Sent: 25 March 2011 09:21
To: Melissa Pearce
Subject: Spabreak Direct Residential Confirmation - Macdonald Hotels - Elmers Court - Deluxe Spa Break (Special Offer) (2) - Monday 21st March 2011 - Mrs Jill Phillips

Hi Melissa

Just to let you know we had a wonderful time at Elmers Court and thank you for arranging it. Food was excellent and so were the spa treatments.

Jill

From: Linda Kirby

Sent: 22 March 2011 15:05
To: Vicki Jennings
Subject: Spabreak Direct Residential Confirmation - Edinburgh Carlton - Linda and Joseph Kirby - 5th and 6th March 2011

Hi Vicki

We had an absolutely fantastic time in Edinburgh and the hotel was superb. The location was great, room really big, staff friendly and helpful and the food delicious. The spa was lovely and the treatments were really relaxing.

Overall excellent value for money and would certainly go back again. Thanks for booking it for us. The Champagne and chocolates were lovely too so thanks again.

Regards

Linda

From: Steve Williams

Sent: 22 March 2011 08:52
To: Sky Walsh
Subject: Spabreak Direct Residential Confirmation, Lea Marston, Mr Steve Williams, Sunday 20th March 2011

Hello Sky

Just wanted to say that we had a fabulous time again at Lea Marston.

The perfect combination of a good spa and the excellent Lakes golf course, coupled with delicious food and friendly welcoming staff, make this a venue we will definitely return to. We unfortunately did not get allocated one of the refurbished rooms - hopefully this can be arranged for our next stay (we did get shown inside one of the rooms).

Many thanks again Sky for your help in arranging our stay and timings for our massages and golf. I look forward to contacting you again when we are planning our next Spabreak.

Kind regards

Steve Williams

From: Penny Steadman

Sent: 21 March 2011 15:57
To: Stefanie Goodrich
Subject: Spabreak Direct, Day Spa Voucher Confirmation, Walton Hall, Mrs. Penny Steadman, 2 x £81 Gift Vouchers

Hi Stefanie

This is the first time I have used Spabreak Direct and I am very impressed with your service! It’s good to talk to a human being for a start and you have responded when you say you will and been pleasant and courteous.

Thank you again for your help and I am sure I will be in contact in the near future.

Kind regards

Penny

From: Joanna Thorpe

Sent: 21 March 2011 12:25
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Devere Oulton Hall - Joanna Thorpe (5) - Saturday, 19th March 2011 - 1 Night Stay

Hi Jayne

Just returned from weekend away at Oulton Hall, with 4 girlfriends had the best time, beautiful hotel, great spa if a little busy, but Saturday afternoon so to be expected. Amazing meal in the lovely restaurant and we loved the Champagne bar! The bedrooms are a bit dated but lovely and clean and value for money I think is excellent.

Thanks again Jayne for your excellent service I have sent your contact onto 2 friends who were asking about weekends away.

Kind Regards

Jo

From: Hugo Marias

Sent: 21 March 2011 12:01
To: Stefanie Goodrich
Subject: Spabreak Direct Residential Confirmation, Ardencote Manor, Mr. Hugo Marais (2), Saturday 19th March 2011, One Night Stay

Stefanie

Thanks for the lovely venue you booked us. We thoroughly enjoyed the break away and also the birthday,..!!

Much appreciated.

Regards

Hugo Marais

From: Nicola Bean

Sent: 21 March 2011 12:43
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Macdonald Hotels - Portal Spa - Mrs Nicola Bean (6) - Saturday, 19th March 2011 - 1 Night Stay

Hi Jayne

Just wanted to say thanks very much for organising our spa break for us at the weekend at the Macdonald Portal.

We had a fantastic time and could not fault anything!! The spa there was absoloutely fab, the food and rooms were excellent and the hotel was in such a gorgeous setting.

Thanks again for switching things round for us at the last minute, it was much appreciated.

I will definitely recommend your company to other friends who are looking to organise spa breaks.

Nicola Bean

From: Natalie Fraser

Sent: 18 March 2011 16:57
To: Alex Mansi
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - Miss Natalie Fraser (7) - Friday 1st April 2011 - The Westerwood Hotel & Spa

Thanks very much for all your help!

You have been extremely useful and I will ensure that everyone knows how helpful you've been and will be sure to recommend you.

Thanks again.

Natalie

From: Sean Mangan

Sent: 15 March 2011 21:14
To: Natasha Kollinsky
Subject: Brooklands hotel

Hi Tasha, just wanted to thank you for sorting out the booking today. Very painless & very professional. I will gladly recommend you.

Best wishes.

Sean.

From: Beth Wilson

Sent: 14 March 2011 09:01
To: Vicki Jennings
Subject: Spabreak Direct Residential Confirmation - Macdonald Hotels - Savill Court - 12th March 2011 - Beth Wilson x 2

Hi Vicki

Angela and I are just back from our weekend and I wanted to write and say how wonderful it was. From the efficiency with which you organised it (you were so lovely) to the hotel, the staff and the whole experience was absolutely amazing. THANK YOU!

We shall be booking with you again to go back to the Savill Court next year.

Thank you so much again.

Warm regards

Beth

From: Doreen Wylde

Sent: 07 March 2011 21:20
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Ardoe House - Mrs Doreen Wylde (4) - 2 Night Spa Break - Friday, 4th March 2011 and Saturday, 5th March 2011

Hello Jayne

I wanted to let you know we all had a fantastic time and will definitely book to go to Ardoe House again.

Everything about the break was beyond our expectations. The spa facilities, treatments and staff were great. The food in the hotel was excellent with some unique presentations. The hotel rooms were comfortable and the staff very friendly and attentive. This all made towards a relaxing weekend. This was value for money, I think we got a real bargain.

Thanks for your help with this booking.

Doreen Wylde

From: Michael Davies

Sent: 03 March 2011 10:45
To: Vicki Jennings
Subject: Spabreak Direct Voucher Confirmation - Steven and Wendy Davies

Hi Vicki

I'm very impressed with the level of response when you called originally to confirm the order back in December - nice touch by yourself and the company, secondly how proficient you have been this time round sorting out my address muck up too. There's not many companies about these days like yours.

As discussed, I will not hesitate in future to use or recommend you to family and friends.

Many Thanks,

Mike Davies

From: Josephine Pierce

Sent: 02 March 2011 08:15
To: Vicki Jennings
Subject: Spabreak Direct - Day spa confirmation - Carden Park - Josephine Pierce and Dianne Bushnell - 29th April 2011

Hi Vicki

Thank you so much for organising and booking the Rejuvenating Spa day for Dianne and myself. We are delighted to have the special treatment day with all the extras and thank you for getting this for us, as I know we shall really enjoy celebrating our birthdays at Carden Park. We will ensure we are there by 9.30am to book our treatments and lunch and look forward so much to a real day of relaxation and pampering.

With best wishes

Jo

From: Kathryn Sleightholme

Sent: 28 February 2011 21:12
To: Sky Walsh
Subject: Portal Spa Hen Do 26th Feb

Hi Sky

I just wanted to say thank you for all of your help in organising my hen do. Everyone had a fab time and thought the spa was lovely and the treatments / package really good value for the service we had. (It was very relaxing!!!)

I've also directed a few people to your website! My uni mates and my Mum have also decided that we need to have more spa breaks, so we'll be in touch again very soon, I'm sure!

Thanks again!

Kind Regards

Kat

From: Nina Wall

Sent: 28 February 2011 12:05
To: Melissa Pearce
Subject: Spabreak Direct Residential Confirmation, - Q Hotels - Forest Pines Spa Hotel Resort - One Night Spa Promotion (8) - Saturday 2nd April 2011 - Miss Nina Wall

Thank you very much for all your help and a very good service.

Kind Regards

Nina

From: Sophie Bampton

Sent: 25 February 2011 17:06
To: Emily Isaac
Subject: Telford Golf and Spa Hotel

Hello Emily

I just wanted to say a huge thank you for all of your help with booking the spa, we all had a lovely time and would go back to that spa again. I always recommend your website and hopefully will be able to plan another event and use your websit again.

Thanks again

Sophie

From: Darren Shenton

Sent: 25 February 2011 15:15
To: Katie Barnes
Subject: Spabreak Direct Residential Confirmation, Barcelo, Shrigley Hall, Kathryn Shenton (8), Thursday 24th February 2011

Katie

Nicola and my wife Kathryn have just arrived back from their spa break, arranged via you, at Shrigley Hall.

They've had a fantastic time and were really complimentary about the staff at Shrigley Hall, who simply couldn't do enough to make the spa break for Nicola's 18th so much extra special. I'd really like you to pass on my thanks and the view of the party to the management at Shrigley Hall, who were simply excellent.

On a separate note I'd also like to thank you for being so helpful in making the arrangements for the spa break so easy, despite the changes along the way with number of guest and changed treatments. I understand that you spoke to Kathryn a couple of days back, and she too, was really complimentary about your friendly and helpful manner.

So thanks again for the whoe experience and I look forward to dealing with you and Spa Break again.

Regards,

Darren Shenton

From: Howard Casofsky

Sent: 23 February 2011 10:34
To: Jayne Clarence
Subject: Overnight spa break at Crewe Hall

Dear Jayne

My wife and i would like to say a big thank you for your recommendation. The hotel was amazing, full of history, but not like a mausoleum because the staff were warm and friendly, as nothing was to much trouble. The food was excellent and plentiful, the leisure facilities were a pleasure to use. Last but not least the staff of the beauty spa, they were superb, my wife and I both really enjoyed our treatments and feel ready to face the world again. Please pass on my comments to to the various people who looked after us and thank you once again.

Sincerely, Howard Casofsky

From: Gill Jennings

Sent: 21 February 2011 18:57
To: Vicki Jennings
Subject: Spabreak Direct Residential Confirmation, Woodbury Park - 20th February 2011 - Mr Chris Jennings x 2

Hi Vicki

Just thought we would say thank you very much for organizing our break away at Woodbury Park.

The spa treatments were very relaxing and the food was excellent.

Best Wishes

Gill and Chris

From: Yusuf Saleh

Sent: 17 February 2011 21:25
To: Alex Mansi
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - Mr Yusuf Saleh (2) - Sunday 13th February 2011 - Hellidon Lakes

Hi Alex

just a little note to say thank you, for all your help in organising the spa weekend for us at Hellidon Lakes on the 13th February 2011. Everything was as per booking, and we had a fantastic time. Thanks again.

Kind regards and take care.

Yusuf Saleh

From: Georgina Denham

Sent: 17 February 2011 08:05
To: Jayne Clarence
Subject: Spabreak Residential Confirmation - Manchester Hotel & Spa - Saturday, 29th January 2011- Georgina Denham (5)

Hi Jayne

I hope your well?

I just wanted to drop you a note to say a huge thank you for all your help during our Spa Break. Following your conversations with the hotel and spa they turned they're service right around, we had champagne with every meal, received goody bags from the spa and they didn't charge us for any extras we had throughout the weekend as an apology!

You provided a fantastic service and as a result we had an amazing weekend!

We're already planning our next trip and we'll be sure to come through Spabreak Direct when we do!

Thank again and all the best!

Georgina

From: Sharlene Cole

Sent: 15 February 2011 02:24
To: Simon Lofts
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - Ashford International - Sharlene Cole (10) - 12/02/11 - One Night Spabreak Direct Offer

Hi Simon

Hope all is well!

Just to let you know that me and my friends had a great weekend at Ashford. The level of service was high the treatments and facilities were fantastic the room was modern and clean and the food was to a high standard.

Thanks so much for your help and I will definitley book again.

Kind regards

Sharlene

From: Joanne Gill

Sent: 09 February 2011 10:20
To:Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Cotswold Water Park & Spa 6 - Mrs Joanne Gill (12) - Saturday, 5th March 2011 - 1 Night Stay

Hi Jayne

I just wanted to say you have been fantastic at dealing with our booking, as it hasn’t been straight forward. It really has been appreciated Jayne, I would definitely use you again and would recommend you to my friends

Thanks again.

Jo

From: Gurjit Singh Padam

Sent: 08 February 2011 10:36
To: Simon Lofts
Subject: Spabreak Direct Residential Confirmation - Brooklands Hotel - Gurjit Padam (2) - The Fast & The Fabulous One Night Spa Break - 12/02/11

Simon

Message for your manager please pass this on you have done an excellent job. Got immediate response when I contacted you, brilliant service.

Thanks

Gurjit

From:

Brookfield-Debra
Sent: 07 February 2011 10:14
To: Stefanie Goodrich
Subject: Brookfield Girlies Spa Weekend

Hi Stefanie

The five girlies from Brookfield would like to thank you for organising the wonderful spa weekend for us. We came back last night and had the most wonderful time. We are all relaxed and chilled out. Everything was perfect so thank you very much.

If you have any more reasonable deals later on in the year we would love to hear about it.

Thank you for your help, patience and kindness.

Kind regards

Debra Romagnuolo

From:

Vicki Bland
Sent: 07 February 2011 07:21
To: Alex Mansi
Subject: Spa Break - Redworth Hall, Bishop Auckland. Sat 5th February, Vicki Bland + 9

Hi Alex

Just wanted to say thank you for your help in organising my girly weekend away. The hotel was fab and the treatments were spot on, well worth the money.

Once again, thank you.

Kind Regards

Vicki Bland

From: Aileen Solari

Sent: 31 January 2011 12:01
To: Natasha Kollinsky
Subject: RE: Spabreak Direct Residential Confirmation - Devere Cameron House - Mrs Aileen Solari (2)

Hi

Just wanted to let your staff know what a lovely time my friend & I had at the Spa break in Cameron House last week. The staff, customers, food and facilities were all fantastic. We will definitely recommend Cameron House and hope to stay for the Spa Break in the future.

Thanks again

Aileen Solari

From:

Janet Guest
Sent: 31 January 2011 18:00
To: Sky Walsh
Subject: Carden Park

Hi Sky

We have just returned from Carden Park and I wanted to let you know what a fabulous time we had. Everyone really enjoyed all aspects of our stay.

A special thank you to you for all your help.

Janet Guest

From: Aileen Solari

Sent: 31 January 2011 12:01
To: Natasha Kollinsky
Subject: Spabreak Direct Residential Confirmation - Devere Cameron House - Mrs Aileen Solari (2) - Thursday 27th January 2011 - 1 Night Stay

Hi

Just wanted to let your staff know what a lovely time my friend and I had at the spa break in Cameron House last week. The staff, customers, food and facilities were all fantastic. We will definitely recommend Cameron House and hope to stay for a spa break in the future.

Thanks again

Aileen Solari

From: Adelle Lighton

Sent: 31 January 2011 13:07
To: Katie Barnes
Subject: Spabreak Direct Residential Confirmation, Ardencote Manor, Adelle Lighton (2), Friday 28th January 2011

Hi Katie

Just a quick email to say thank you for everything, my parents had an absolutely fabulous weekend on this spabreak and expressed what amazing value for money it was.

The hotel was stunning and the staff were so friendly, this along with the facilities they were able to use whilst there were excellent. I will certainly use you again for any future breaks that I book and will definitley recommend you to all my friends and family as you made it so easy and gave a very personal service with excellent communication.

Thanks Again

Adelle Lighton

From: Amanda Megginson

Sent: 29 January 2011 08:59
To: Melissa Pearce
Subject: Spabreak Direct - Day spa confirmation - Brandshatch Place - Luxury Champagne Spa Day Getaway (Special Offer) (2) - Saturday 26th February 2011 - Ms Amanda Megginson

Hi Melissa

Just to say thank you to both you and Simon for the excellent service you have provided. We are looking forward to our day at Brandshatch.

Kind regards

Amanda

From: Graham Tapp

Sent: 27 January 2011 14:46
To: Simon Lofts
Subject: Macdonald Spa hotel

Hi Simon

Just wanted to say thank you so much for all your help in organising such a lovely spa break.

We were so very pleased with the hotel and we will certainly be back. We enjoyed everything about our stay from the friendly and polite staff, to the hotel facilities and especially the spa.

Kind regards

Sarah Hughes and Graham Tapp

From: Margaret Turner

To: Sky Walsh
Sent: Wednesday, 26 January, 2011 15:54:07
Subject: Spabreak Direct Residential Confirmation, Macdonald Hotels, Houstoun House, Booking ref 261986, Mrs Margaret Turner,

Hi

Just wanted to say that my sister and I had a really nice stay at the Houston House Hotel everything was just lovely, it was great to have everything all arranged for us.

Many thanks

Margaret Turner

From: Purple Star Toys

Sent: 24 January 2011 21:59
To: Simon Lofts
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - The Cambridge Belfry - Vicky Draycott (2) - One Night Spabreak Direct Offer - 22/01/11

Hi Simon

Just wanted to drop you a quick line to thank you with your help last week in organising our spa break. It was a surprise for my husband's 30th birthday and he didn't suspect until we dropped the children off and left them with my sister!

On arrival at the Cambridge Belfry we were informed we'd got a free upgrade to the penthouse suite, which was absolutely gorgeous and made our break extra special. The break itself was lovely from the treatments included to the fabulous meal in the restaurant. All in all a fanstatic suprise for my special man!

Thanks again :)

Vicky Draycott

From: Alan Dooney

Sent: 20 January 2011 17:18
To: Natasha Kollinsky
Subject: Spabreak Direct - Day spa confirmation - Pennyhill Park - Friday 18th February 2011 - Mr Alan Dooney (2)

Hi Natasha,

I just wanted to drop a line to say thank you for all your help today, it is much appreciated. Perfect customer service and I really liked been kept up to date throughout the day.

Thanks again

Alan

From: Sharon Southey

Sent: 19 January 2011 20:08
To: Alex Mansi
Subject: Sharon Southey Hen Night Savill Court Windsor

Dear Alex

First of all apoligies for not sending you an email sooner, what with every thing then Christmas. I just want to thank you for all your help, under the circumstances we had a lovley weekend, everyone was very impressed with the hotel. They were very understanding and gave a good service. I would definitely use Spabreak Direct again and go back to the Savill Court. Once again many thanks.

Regards

Sharon

From: Debbie Goddard (Lex Autolease)

Sent: 17 January 2011 10:21
To: Vicki Jennings
Subject: Spabreak Direct Residential Confirmation - Macdonald Hotels - Craxton Wood - 15th January 2011 - Debra Goddard

Hi Vicki

Just to let you know I had a wonderful time and would definitely go back again

  • The value for money on the package was well worth it
  • The hotel was lovely and the room was spacious, warm and clean and comfortable
  • The food was really nice and the staff were very pleasant and helpful both at the hotel and spa


I will definitely go back but probably with a friend next time

Debbie

From: Kelly Hynds

Sent: 17 January 2011 09:55
To: Rebecca Rule
Subject: Spabreak Direct Residential Confirmation - Malvern Spa; Kelly Hynds(2): 14th&15th January 2011

Hi Rebecca

I just wanted to send an email to say that we had a great time at the Malvern Spa and would highly recommend it to others seeking a weekend of relaxing and comfort.

Thank you for you recommendation.

Many thanks

Kelly

From: Susan Laughton

Sent: 16 January 2011 17:24
To: Sky Walsh
Subject: Spabreak Direct Residential Confirmation, Redworth Hall, Mrs Susan Laughton, Friday 14th and Saturday 15th January 2011 (2)

Hello Sky

We have just returned home from our spa break at Redworth Hall. Just wanted to let you know that we had a fantastic time and thankyou for all your help. The staff are so friendly. My daughter is already looking forward to going back.

Many thanks we will be booking again.

Sue Laughton

From: Stephen Sutton

Sent: 16 January 2011 16:06
To: Melissa Pearce
Subject: Spabreak Direct Residential Confirmation, Fawsley Hall - One Night Spa Break (Special Offer) (2) - Friday 14th January 2011 - Mrs Maria Bradley

Hi Melissa

I would like to say a big thank you for organising our wonderful spa break. It was just as we hoped. The surrounding area was wonderful and great for a couple of lovely walks and oh so peaceful and a very good local pub too (I know not to drink when doing a spa, but us women need wine to survive! cant do only water!). The spa was spot on and just what we wanted, however it was a shame we had to walk outside to get to it, only a minor point, but easily overcome. The staff could not do enough for us, all very polite and thought of your every need.

This being my mums first experience of a spa was spot on.

Thank you again and I think we have decided to do a break again with you so will be in touch in the future.

Maria

From: Cassie Rigby

Sent: 15 January 2011 19:59
To: Sky Walsh
Subject: Spabreak Direct Residential Confirmation - Macdonald Hotels, Craxton Wood, Friday 14th January 2011, Mrs Cassie Valter (2)

Hi

Just to let you know we have just returned from spa package at Craxton Wood. we had an amazing time and would like to thank you for great easy friendly service. We will definitely use again!!!

Thanks x
To: Rebecca Rule
Subject: Spabreak Direct Residential Confirmation - Crabwall Manor: Tami Cattermole(10): Saturday 25th June 2011

To Kathryn,

I would just like to let you know I have been dealing with Becca for a number of weeks now with regards to booking a spa break for my hen night. She has been very helpful with everything and also advised me throughout. I have spoken to her directly over the phone and also via e mail and she has responded very quickly to both. I know I can relax now and enjoy my hen night thanks to Becca. She really is a credit to the company and I would like her to be acknowledged for all her help. I trust this email will be passed on to the relevant people.

Many thanks to Becca and Spabreak Direct for fantastic customer service I will be recommending you to others.

Miss Tami Cattermole

From: Samantha Winney

Sent: 10 January 2011 08:07
To: Kathryn Colligon
Subject: Thank you from Samantha Winney

Dear Kathryn

I just wanted to drop you a mail to say thank you very much for helping to arrange our re-visit to the Bicester Golf and Spa Hotel this weekend it was absolutely lovely and they treated us very well. We will definitely re-book again in the near future thank you again, you provide an excellent service. .

Kind regards

Samantha Winney

From: Muna Ahmed

Sent: 04 January 2011 22:28
To: Jayne Clarence
Subject: Re: Spabreak Direct Residential Confirmation, Redworth Hall, Miss MunaAhmed (2), Thursday, 6th January 2011 & Friday, 7th January 2011, 2 NightStay

Hi Jayne,

Many thanks for sorting this out at short notice and during an awkward time of year, with the bank holiday. To be honest, I wasn't expecting anyone to pick up the phone on Monday.

We've booked the extra treatments too. Thanks for the advice.

Have an amazing 2011 and keep up the good work. Your customer service was excellent.

All the best.

Muna

From: Phil Slingsby

Sent: 24 December 2010 18:25
To: Natasha Kollinsky
Subject: RE: Spabreak Direct Residential Confirmation - Rookery Hall - Mr Phil Slingsby (2) - Wednesday 22nd December 2010 & Thursday 23rd December 2010 - 1 Night Stay

Tasha,

Thanks so much for finding and booking the Rookery Hall Hotel as a replacement honeymoon! It was absolutely fabulous and sooo relaxing! I would definately recommend it. Have a great Christmas and a Happy New Year! You are a credit to your employer!

Phil and Sarah.

From: Jane Mallinson

Sent: 09 January 2011 13:46
To: Stefanie Goodrich
Subject: Spabreak Direct Residential Confirmation, Grayshott Spa, Jane Mallinson (3), Saturday 26th March 2011, One Night Stay

Hi Stefanie

Thanks so much for booking us into Grayshott. It all looks lovely and we're very much looking forward to our night there. I will contact you again if I have any queries and meantime would like to thank you for the friendly, speedy and efficient way you dealt with our enquiries.

Kind regards

Jane Mallinson

From: Rachel La Band

Sent: 07 January 2011 17:05
To: Alex Mansi
Subject: Spabreak Direct - Day spa confirmation, Dr Rachel Parker (2), Saturday 5th February 2011, The Nottingham Belfry

Brilliant – thanks for that!

I’m most impressed with your website and service – I’ll definitely be recommending you and using Spabreak Direct in the future.

Rachel

From: Goddard, Debbie

Sent: 07 January 2011 15:18
To: Vicki Jennings
Subject: A BIG THANK YOU

Hi Vicki

I just wanted to say a big thank you for organising this for me and for me being a pain asking you all the questions yesterday.

I am really looking forward to it.

Thanks

Debbie

From: Rebecca Gould

Sent: 31 December 2010 12:58
To: Stefanie Goodrich
Subject:Spabreak Direct Residential Confirmation, Q-Hotels, Crewe Hall, Miss Rebecca Gould (11), Friday 4th February 2011, One Night Stay

Brilliant - thanks for all of your help Stefanie.

I hope your Supervisors are aware of what a good job you're doing there; prompt and detailed responses, super polite and friendly service, helpful information and guidance on breaks suitable for us - fantastic!

Please feel free to forward this to your Manager(s) - I really do think it's important to recognise great service (my background is customer service; I previously worked for a customer insights agency).

Have a lovely New Year!

Becky

From: Simon Hickling

Sent: 17 December 2010 09:31
To: Alex Mansi
Subject: Spabreak Direct Residential Confirmation - Mr Simon Hickling (2), Wednesday 22nd December 2010, The Oxford Belfry

Morning Alex

Many thanks for changing our bookings to The Oxford Belfry because Hellidon Lakes was closed, I would like to say what an amazing service you provide and I will be recommending you to my family, friends and business associates.

Kind regards

Simon Hickling

Managing Director
Deenside Ltd

From: Pamela Jefferies

Sent: 13 December 2010 15:51
To: Jayne Clarence
Subject: Re: Spabreak Direct Residential Confirmation - MalvernSpa - Mrs Pamela Jefferies (4) - Saturday, 11th December 2010 - 1 Night Stay

Hi Jayne

Just a quick line to say thank you for all your help and that we had such a lovely time and would recommend to anyone. Will also pass your details to anyone looking for the same.

Regards

Pamela Jefferies

From: Vanessa Jacquaye

Sent: 08 December 2010 16:48
To: Spabreak Reservations
Subject: Testimonials - Two Night Spa Delight - Dubrovnik Sun Gardens, Radisson Blu

Hi

I would just like to say thanks to Emily for booking this trip for me. It was definitely worth it and I would recommend going!!!

I stayed at the Radisson Blu Dubrovnik Sun Gardens, Croatia for my 25th birthday. The hotel was exactly as it was advertised on the Spabreak Direct website, very clean and well kept. We were given a sea view room which was perfect. Definite 5 Star and the Spa is really nice too, Ana was lovely and I booked additional treatments as well as the complimentary massage. They also had a cake for me in my room which was lovely.

As we stayed in the low season the hotel was empty. We were advised that the main season runs from May to November but this didn't bother me and my friend. In season more things in the hotel will be open e.g. other restaurants, the promenade, pools etc.

The Spa facilities are immaculate and the hotel staff were very polite. Our transfer limo collected us from the airport, opened our doors and took our luggage and was very polite. Also the transfer was in a Mercedes Benz so we felt very special coming out of the airport to a luxury car!!! I was very impressed :-) The hotel is about 20 mins from the old town and which is worth visiting when the season starts again.

Had such a great time, can't wait to go back in May! I would recommend this package to anyone wanting to get away for a nice relaxing break. The package was such value for money with luxury added.

Thanks Spabreak Direct!

Kind regards

Vanessa Jacquaye

From: Greg Franklin

Sent: 06 December 2010 10:57
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - The Felbridge Hotel - Saturday, 27th November 2010 - Mr Greg Franklin (2)

Morning Jayne

Just a quick one to say thanks for everything, the stay was perfect and I came back with a fiancée.

Really appreciated all of your help with organising it, let me know if you need a recommendation.

Best regards

Greg

From: Nichola Worship

Sent: 07 December 2010 09:00
To: Simon Lofts
Subject: Spa Break @ Norton Park - Saturday 5th February 2011 - Mrs Nichola Worship

Dear Simon

I just wanted to write and say what excellent service I have received from Spabreak Direct and you personally.

My friend and I were looking for a post Christmas spa break and rather than going for the obvious like Champneys and Pennyhill Park I decided to Google luxury spa breaks. When I saw your website I immediately liked the concept and the type of spas on offer. I admit to being concerned about giving my credit card details without knowing availability, but then I received your call. You handled my grumpy husband brilliantly and were very friendly and efficient. I loved the personal service of selecting times rather than being allocated a time on arrival. Above all I cannot believe the value for money.

Once again , I can only say that I am now a convert to Spabreak Direct and looking at having another spa weekend at Brooklands in the New Year - so await my next email!

Many thanks again.

Nichola

From: Emma Johnson

Sent: 06 December 2010 15:27
To: Alex Mansi
Subject: Spabreak Direct Residential Confirmation - Mrs Emma Johnson (2), Saturday 26th February 2011, Malvernspa

Thank you very much for confirming that. I would just like to say thank you for all your help I will be recommending you to all my family and friends, for the excellent service.

Emma

From: Lorraine To

Sent: 03 December 2010 16:55
To: Vicki Jennings
Subject: Spabreak Direct - Day spa confirmation - TheFelbridge Hotel and Spa - 30th November 2010 - Lorraine To x 7

Hi Vicki

Just wanted to email you to say what a great time we had at the Felbridge Spa, I have to say the hotel did look a bit grim on the outside but by the time we entered the doors the hotel looked fab! And it only got better by the time we reached the spa, the staff were so friendly and the swimming pool and sauna areas were soo beautiful! Lunch was a real pleasurable experience too, they gave us a private dining area and made us feel really special with the service they gave us.

Thank you for making such a lovely recommendation and being so accommodating with all the amendments etc! Will def try and go back there at some point!

Hope the snow hasn't affected you too much.

Many thanks

Lorraine

From: Jo Romeo

Sent: 02 December 2010 09:55
To: Alex Mansi

Hi Alex

Just wanted to say a huge 'Thank You' for all your help in rearranging the dates of our Spa Break due this awful weather. We are all now very relieved we won't be facing what could turn out to be a horrendous journey. You have been absolutely amazing in what must be a really busy time for you. You came through like a star. Please make sure your supervisor/manager gets a copy of this and let them know if you were within walking distance you'd get a big box of chocolates to say Thanks (Sorry perhaps shouldn't have told you that!). If you can please pass on our thanks to the staff at Tankersley Manor for their help and understanding too.

Hope the weather improves for you very soon, it looks like both your area and mine alike have severe weather warnings in place again so I think we made the right decision.

Kindest Regards

Jo Romeo

From: Sharon Gould

Sent: 30 November 2010 19:45
To: Spabreak Reservations
Subject: Spabreak Direct Residential Confirmation - The Welcombe Spa - Mrs Sharon Gould (3) - Saturday 27th November 2010

Hi Lottie

We had a wonderful weekend at The Welcome Spa. The spa facilities were excellent. The hotel was just as great as it looked in the pictures. Excellent food and service, especially since I forgot Wendy has a gluten free diet. The staff couldn't have been more helpful about her requirements.

Many thanks again

Sharon

From: Angela Rhodes

Sent: 30 November 2010 16:48
To: Sky Walsh
Subject: Thank you

Hi Sky

Just wanted to say thank you for your help and great service.

Angela Rhodes

From: Arsalan Aziz

Sent: 30 November 2010 11:21
To: Jayne Clarence
Subject: Thank you

Jayne

Just wanted to take this opportunity to thank you very much for the booking at Pennyhill Park, It was truly amazing. The spa was perfect, the room was perfect and we had the best time.

Kind Regards,

Arsalan Aziz

From: Isobel Carpenter

Sent: 23 November 2010 22:17
To: Vicki Jennings
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - The Cambridge Belfry - 20th November 2010 - Isobel Thompson (12)

Hi Vicki



Morning Isobel. Thank you so much for sending me your thoughts. I will pass on your comments to the reservations manager. I believe they are looking into expanding the beauty department next year, so hopefully this issue will be rectified.
Vicki







Had a great time at the Belfry, thanks for all your help.

The hotel is great and the staff all very helpful. The food was lovely and it was all great value for money.
The only complaint I have is that the spa itself is too small, we had nowhere to sit and so really only spent an hour in there and then moved to the bar as we could sit down, they need more seats and beds as we were disapointed we didnt get to relax with a magazine and chat. The treatments were fantastic though, everyone complimented what was used and the treatments they had were very very good.

We all had a great time and apart from the spa couldnt fault it.

Thanks again.

Isobel

From: Suzanne Fox

Sent: 19 November 2010 11:39
To: Alex Mansi
Subject: Sue Fox - Hen Do at Nottingham Belfry on Saturday 13th November.

Hi Alex

Just a quick note to say thank you for organising my Hen Weekend at the Nottingham Belfry last Weekend. The rooms were beautiful, the hotel modern and spacious, the staff were lovely, especially the girls in the spa itself and the food in the restaurant was delicious, as was the light lunch and breakfast the following day.

I would definitely use you again and would go to the Belfry.

Many thanks,

Sue Fox

From: Justine Robson

Sent: 17 November 2010 19:19
To: Alex Mansi
Subject: Spabreak Direct Residential Confirmation - Mrs Justine Robson (4), Saturday 13th November 2010, Redworth Hall

Hi Alex

Just wanted to thank you for organising the spa break at Redworth Hall. We all really enjoyed it and had a lovely relaxing girlie time. Would definitely recommend your company to others and will use you in the future.

Many thanks

Justine

From: Ellen McGirr

Sent: 17 November 2010 14:55
To: Sky Walsh
Subject: Spabreak Direct Residential Confirmation,Devere Carden Park - Saturday 27th November 2010, Miss Ellen Mcgirr

Hi Sky

Thank very much for your email confirmation and can I take this opportunity to thank you personally for the excellent service I have received from you in my dealings with Spabreak Direct. You have been attentive, patient and very understanding of my ever-changing requirements and have expedited each request speedily and without fuss.

Thank you again for making this such a pleasant experience. I wouldn’t hesitate in recommending you or Spabreak in the future.

Warm regards

Ellen McGirr

From: John Bentley

Sent: 15 November 2010 11:01
To: Vicki Jennings
Subject: Cotswold Water Park Hotel & Spa 6 - Spabreak Direct availability check

Hi Vicki

Just wanted to say we had a great day on Saturday, thank you and can you thank all the staff there, they were efficient, attentive and doing a great job

John

From: Philippa Barker-Wood

Sent: 13 November 2010 14:07
To: Enquiries
Subject: Emily Isaac

To the Management

I would like to let you know how impressed I was with Emily Isaac, when I recently booked a spa break for myself and my partner. She has an excellent phone manner and her customer relations are second to none. Emily was outstandingly helpful and couldn't do enough for me, making the booking process easy and effortless. She went out of her way to make sure I got the perfect package for my specific needs. I am writing this because I feel such good customer service should be recognised, and she is a high credit to your company.

I am now looking forward to my spa break on 7th December, safe in the knowledge that the booking has been taken care of so efficiently, so I can enjoy a relaxing day.

Many Thanks,

Philippa Barker-Wood

From: Sue Pullin

Sent: 07 November 2010 19:20
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Macdonald Hotels - Botley Park - Sue Pullin (3) - Saturday, 6th November 2010, 1 Night Stay

Hi Jayne

Just wanted the thank you once again! We've just got back from a girly break at the Botley and had a fantastic time. The staff were all lovely and the standard of service was excellent! The package offered really good value for money!

Kind regards

Sue

From: Kara McClure

Sent: 10 November 2010 10:28
To: Stefanie Goodrich
Subject: Thank you!

Hi Stefanie

I have received the confirmation email. I just wanted to say thank you for all your help with the booking. You were very patient and attentive whilst I had to keep double checking things so really thank you again!

If there's a comments or suggestions about the service let your manager know you were excellent!

Thank you again and I hope our stay at the Craxton is just as great as your service was!

Kind regards,

Kara McClure

From: Diane Parks

Sent: 08 November 2010 14:42
To: Spabreak Reservations
Subject: Spa Break

I would like to say a big thank you to Emily for organising a Spa Break for me and my friend. We went to Aldwark Manor and it was fantastic, Emily had booked our treatments and also our evening meal. Aldwark Manor was lovely, starting with a two course lunch, followed by an afternoon in the spa and then our beauty treatments. The evening meal was excellent and so was breakfast the next day, I would recommend this break.

Thanks again

Diane Parks

From: David R Cozens

Sent: 06 November 2010 11:59
To: Jodi Marsh
Subject: Spabreak Direct Residential Confirmation - Apollo Hotel - Mr. David Cozens (2) - Satuday 6th November 2010

Dear Jodi

Thank you for all of your efforts to redeem this situation this morning.

I would like to recommend you to your employers and have them note my sincere complements for your exemplary professionalism in dealing with this problem, I hope these comments may be entered on your personal record and your employers reflect this in your future career with the company.

Best wishes

David R Cozens
Consultant Podiatric Surgeon

From: Sigourney Abnett

Sent: 26 October 2010 20:13
To: Lottie Walford
Subject: Spabreak Direct Spa Day Confirmation, Telford Golf and Spa, Miss Sigourney Abnett (3), Tuesday 26th October 2010 - Spa Day

Hiya

Thanks for all your help and information regarding the Spa Break.

I have been today and have had an absolutely fantastic time! Kerry is absolutely fabulous!

Thank you so much. I thoroughly enjoyed it!

Sigourney.

From: Sigourney Abnett

Sent: 30 October 2010 10:45
To: Spabreak Reservations
Subject: Spabreak Direct Spa Day Confirmation, Telford Golf and Spa, Miss Sigourney Abnett (3), Tuesday 26th October 2010 - Spa Day

First off, could I please say a big thank you to Kerry! You are absolutely wicked at what you do and I thoroughly enjoyed the treatments from you that I received within my package!

Me and a friend had booked the 'Refresh & Revive Day' and included was full use of the spa and leisure facilities, complimentary robes and slippers for the day, and a two course lunch from the spa menu. Furthermore, treatments were that of a 60 minute Aromatherapy Facial and a 30 minute back, neck and shoulder massage including ex foliation.

We were first greeted with a friendly welcoming off Kerry and an additional female; Kerry then showed us around the Telford Hotel & Golf Resort and provided us with our package essentials. My two friends and myself then headed to the swimming pool which was large and extremely clean, and then to the relaxation room where we awaited to be called for our treatments.

The back, neck and shoulder massage including ex foliation was extremely relaxing and let out any tension caused through, for example, work activities and posture. We then had dinner which was a chicken salad and pizza with fruit salad and cheesecake for dessert. It was delicious!

The relaxation room is fantastic for chilling and awaiting your next treatment – the Aromatherapy Facial = heaven! There were a whole lot of creams used with ‘Ylang Ylang’ within their ingredients. I even treated myself to one of the creams used!

Overall, it was a fantastic time away to relax and release any tension! I recommend the Telford Golf and Spa to individuals of all ages! I was extremely impressed – thank you!

Sigourney.

From: Phil Brooks

Sent: 20 October 2010 14:29
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Macdonald Hotels - Portal Spa - Mr Phil Brooks (2) - Saturday, 23rd October 2010 - 1 Night Stay

Jayne,

Just wanted to say, thanks a lot for your help. It’s a really good service particularly for us blokes with not much time on our hands. I have passed your details onto my friends so when they are in the same predicament (and they will be) they can get in touch.

Thanks again

Phil.

From: Rachel Bycroft

Sent: 27 October 2010 15:58
To: Stefanie Goodrich
Subject: Spabreak Direct Residential Confirmation, Moddershall Oaks, Mr. Jarrod Bycroft (2), Tuesday 26th October 2010

Hello

Just a note to say thank you very much for organising our break, we had a very enjoyable and relaxing time with Moddershall Oaks, all the staff are unbelievably friendly and helpful and we look forward to booking with you again in the near future.

Thanks!

Jarrad & Rachel Bycroft

From: Katie Clarke

Sent: 18 October 2010 11:07
To: Lottie Walford
Subject: Spabreak Direct Residential Confirmation - Portal Spa - Miss Katie Clarke (9) - Saturday 16th October 2010

Hi Lottie

I hope you had a good weekend, we certainly did!

My Hens and I very much enjoyed ourselves at the Portal Spa, it was so relaxing and the food was wonderful. But can you believe the staff at the spa said it was their busiest Saturday this year so far!

We were able to check into our rooms straightaway at 12.30pm upon arrival, which was a nice surprise! Reception staff said that we could check in because our rooms were ready, so perhaps others booking the spa break package could be made aware that check in time is between 12pm and 3pm but mention that this is dependent on whether the rooms are ready?

All in all we thoroughly enjoyed ourselves and the treatments were fantastic. We have all said we can’t wait to go back!

Thank you for all your help and understanding with the couple of cancellations we unfortunately had to deal with.

Katie

From: Dev Kissoon

Sent: 18 October 2010 10:06
To: Stefanie Goodrich
Subject: Spabreak Direct Residential Confirmation, Lansdowne Place, Mr. Devanand Kissoon (2), Thursday 14th October 2010

Hi Stefanie

Just wanted to let you know that my brother and I had a great time away.

Although we nearly had an issue with our meal, this was very quickly and courteously rectified by the resident waiter / barman.

Thank you once again for making our arrangements and being on hand for any queries I had.

Hope you have a nice day.

Dev

From: Katherine Fairhurst

Sent: 15 October 2010 19:27
To: Sky Walsh
Subject: Spabreak Direct Residential Confirmation - Devere Oulton Hall, Friday 5th and Saturday 6th November 2010, Miss Katherine Fairhurst

Hi Sky

That is great thank you!

You have been very efficient and I have found the whole process an excellent service. It is difficult to find a company that is so efficient, prompt and helpful in meeting all the many criteria for a weekend away whilst not being pushy at all. Thank you for all your efforts Sky, I will definately look to you when organising my next trip!

Thank you again for all your help.

Katherine

From: Lorna webster

Sent: 11 October 2010 15:58
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Macdonald Hotels -Elmers Court - Mrs Lorna Webster (2): 12th October 2010

Jayne,

I just wanted to say thank so much for seeing this through,and calling back when promised.

Great customer service does still exsit, you've proven this.

Again many thanks

Lorna webster

From: Azra Choudry

Sent: 11 October 2010 11:03
To: Rebecca Rule
Subject: Spabreak Direct Residential Confirmation - Devere Oulton Hall: Azra Choudry (2): 9th October 2010

Hi Rebecca

Thank you so much for your help last week.

We had a lovely break at Oulton Hall, the place was gorgeous, the staff were brilliant and our suite was amazing. The spa was so relaxing I didn’t want to leave the place.

I will definitely be booking up again soon

Once again thank you.

Kind Regards

Azra Choudry

From: Julie Deeks

Sent: 09 October 2010 12:57
To: Alex Mansi
Subject: Spabreak Direct Residential Confirmation, Grayshott Spa, Miss Julie Deeks (2), Saturday 20th November 2010

Thanks for confirming. Really looking forward to it. I will certainly recommend your service to friends, I am very impressed.

Best wishes

Julie

From: Clare Wainwright

Sent: 05 October 2010 14:26
To: Jodi Marsh
Subject: Spabreak Direct Residential Confirmation - Shaw Hill - Friday 22nd October - Mrs. Clare Wainwright (2)

Jodi

Thank you very much for your help, we're really looking forward to the trip and I will be recommending Spabreak Direct to my friends as I think your service is great. I have been dealing with broadband providers recently and wish they'd take a leaf out of your book as regards customer service.

Thanks again

Clare

From: Amanda

Sent: 04 October 2010 21:44
To: Sky Walsh
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - Telford Hotel, Saturday 2nd October 2010, Mrs Amanda Nally (4)

Hi Sky

Just to let you know we had a fantastic weekend, the staff were so helpful. Can't wait to do it again. Many thanks on your advice and assistance with the booking.

I think Spabreak Direct is a fantastic website and a brill team behind it, same as the staff at the Telford Hotel.

Best Regards

Amanda

From: Julia Sadler

Sent: 04 October 2010 13:45
To: Melissa Pearce
Subject: Spabreak Direct Residential Confirmation, Botley Park, Julia Sadler (18), 2nd October 2010

Dear Melissa,

I wanted to thank you for all your help with my Hen night on Saturday, we had an absolutely fabulous time, the hotel and all of its staff were superb and I was so delighted with my upgrade to my own room!!!

Thank you for making me feel very special,

With best wishes,

Julia

From: Pat Cook

Sent: 04 October 2010 10:00
To: Melissa Pearce
Subject: Spabreak Direct Residential Confirmation, Nottingham Belfy, Mrs Pat Cook (10), 2nd October 2010

Hi Melissa thanks very much for organising the spa break for us we all had a wonderful time hotel was great, and the food was brilliant good value for money

Pat Cook

From: Lynsey Kirk

Sent: 01 October 2010 15:01
To: Kathryn Colligon
Subject: Spabreak Direct Residential Confirmation, Dunston Hall, Mrs Lynsey King (2), 28th & 29th May 2011

Thank you so much for all your help and getting the price down a little too

My partner doesn’t know anything about it so im hoping this will be a fantastic surprise

Thanks again

Lynsey Kirk

From: Sonal Adalja

Sent: 28 September 2010 15:03
To: Spabreak Reservations
Subject: Spabreak Direct Residential Confirmation - Tewkesbury Park - Miss Sonal Adalja (4) - Friday 1st October 2010

I really am pleased with what you’ve done, the reason I came to you guys is because you’re fair and let people just pay when they’re done! I’ll definitely be using you guys again, you’ve been fab.

Sonal

From: Jane Hancox

Sent: 26 September 2010 09:53
To: Spabreak Reservations
Subject: Fawsley Hall

I just wanted to say how fantastic my spa day was at Fawsley Hall.

My husband organised it as a surprise for my 30th birthday and arranged for my best friend to go with me. It was pure luxury and the best spa I have been too! The staff were very helpful and willing to do anything to make our day special. We both had a back massage and facial but really felt at home in the relaxation room with our feet up while we lay under big fat duvets! We didnt want to leave!

Lunch was fantastic, if a little tooooooooooo healthy! Had we have been more organised we could have taken afternoon tea in the hotel so we could have our sugar kick! Fawsley Hall is just devine and one of the most relaxing and tranquil places I have been......I couldnt stop yawning all the way home (little did i know I had a surprise party waiting for me which soon woke me up!)

Once again, thank you for organising my spa day with my lovely husband. As for the booking, I had used you before back in May and was very impressed with the process. Hubby booked via yourselves this time and he also found it easy and had good service. I think it was Sky who dealt with him!

Regards

Jane

From: Sarah Danby

Sent: 27 September 2010 10:32
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Ardencote Manor - Mrs Sarah Danby (8) - Saturday, 25th September 2010

Fantastic weekend. Many thanks for your help with the booking.

Very pleasantly surprised by a few extra touches at Ardencote:

  • Half bottle of Champagne each on check in, not just a glass!!
  • And free tea & coffee throughout the stay
  • Very friendly & helpful staff too
  • Would definitely recommend it - and your services too


Will be in touch again in the future for another spa break.

Thanks, Sarah

From: Louisa Rios

Sent: 26 September 2010
Via: Facebook

Just back from Oulton Hall, lovely hotel, room, food etc. Spa treatments great, best massage I've had in a very long time (and I've had a few)...highly recommended and thanks for the help in booking and arrangments.

Louisa x

From: Steve Williams

Sent: 21 September 2010 12:08
To: Sky Walsh
Subject: Spabreak Direct Residential Confirmation - Ardencote Manor, Mr Steve Williams, Sunday 19th September 2010

Hi again Sky

Just to let you know that we had a fabulous time at Ardencote Manor.

The superior room had some nice little touches - fruit bowl, chocolates, mineral water and our Romantic Break package included strawberries and champagne! The facilities were excellent, both the spa and golf course (they are currently upgrading to an 18 hole course). Food was very nice and the service was good apart from breakfast, where they seemed under staffed due to many wedding guests having stayed overnight.

Thanks very much for your help in arranging the booking, I will certainly be using Spabreak Direct again in the future.

Regards

Steve

From: Jane Bispham

Sent: 20 September 2010 09:23
To: Sky Walsh
Subject: Thank you

Good Morning

On behalf of our party we would all like to thank you for all your help and support. We have all just returned from our relaxing weekend away, fully refreshed and shattered, but what a fantastic weekend, the hotel was beautiful, staff brilliant and facilities excellent. We will definitley be booking again in the near future.

Thank you once again

Regards

Jane Bispham

From: Vicki Dobson

Sent: 16 September 2010 12:55
To: Kay Avis
Subject: Spabreak Direct Residential Confirmation - Devere Dunston Hall - Vicki Dobson (2) - 2nd + 3rd September 2010

Hi Kay

I just wanted to drop a quick note, to thank you for booking this package. Dunston Hall was amazing and we thoroughly enjoyed our first wedding anniversary! We definitely be back next year to book another!

Thanks again

Vicki and David

From: Deborah Herbert

Sent: 16 September 2010 10:06
To: Jayne Clarence
Subject: Spabreak Direct Customer Enquiry

Hi Jayne

Just to say another BIG thank you for setting up our Crabwall Manor Spabreak. 6 girls, a few bottles of wine and plenty of relaxation, who could ask for more? Already planning the next break.

Deborah xx

From: Sabine Forster

Sent: 13 September 2010 12:44
To: Vicki Jennings
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - The Cambridge Belfry - Sabine Forster

Hello Vicki

Just wanted to say thank you for arranging the spa break for me at the Cambridge Belfry last week, just perfect.

Best wishes

Sabine Forster

From: Karen Clamp

Sent: 04 September 2010 13:45
To: Spabreak Reservations
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - Crewe Hall, Thursday 2nd September 2010, Mrs Karen Clamp (2)

To Sky Walsh

Just want to say thank you for arranging our spa break at Crewe Hall, we both had a great time and place and treatments plus the food was lovely. Will certainly be using your company again and will telling all my friends and family about it also. Once again thank you.

Karen Clamp

From: Jackie Gregory

Sent: 01 September 2010 12:27
To: Kathryn Colligon
Subject: Spabreak Direct Spa Day Confirmation, Brandshatch Place Spa, Mrs Jacqueline Gregory (2), Friday 27th August 2010

Dear Kathryn

Lottie was fantastic, I have just returned from my weekend away, I and my husband had a great time at Brandshatch Place.

Regards.

Jackie

From: Jackie Gregory

Sent: 26 August 2010 11:11
To: Lottie Walford
Subject: Spabreak Direct Spa Day Confirmation, Brandshatch Place Spa, Mrs Jacqueline Gregory (2), Friday 27th August 2010

Hi Lottie

Thank you for all your help in finding a location and spa for my husband and I to spend our wedding anniversary. I could not have done it without you! You have secured a special day for us, which I was begining to feel was becoming an impossible challenge, as I had been trying to find a location and spa since 8.30am this morning and I was getting nowhere.

I have never used this service before but from now on I will certainly tell all my friends and family what a fantastic service you provide, especially you Lottie, you pulled out all the stops for me and showed how professional and friendly you were on the phone.

Once again Lottie, you were fantastic, THANK YOU.

Jackie

From: Meena Sagoo

Sent: 31 August 2010 14:04
To: Alex Mansi
Subject: Spabreak Direct Residential Confirmation - Mrs Meena Ubhi (2), Sunday 29th August 2010, Sopwell House

Hi Alex

Thank you and to everyone at Sopwell House.

We had the most amazing time - will be thinking of doing this again on my Birthday!

Meena

From: Nikki Curwen

Sent: 23 August 2010 20:49
To: Kathryn Colligon
Subject: Spabreak Direct Residential Confirmation, Carden Park, Miss Nichola Curwen (2), 28th & 29th September 2010

Hi Kathryn

Have checked details and all looks correct. You've even booked the treatments in on my birthday too so I will be feeling extra special that day!

Thanks so much for your help, will definitely recommend you to friends and family and will know where to come next time I decide to treat myself!

Kind regards

Nikki

From: Jody Brett

Sent: 19 August 2010 10:33
To: Ian Colligon
Subject: Jayne Clarence

Ian

I would like to express my appreciation for Jayne Clarence’s hard work and believe it should be recognised

I made my initial telephone enquiry on Tuesday 17th August, I was helped by Jayne who was very knowledgeable & polite, she was honest to say that she had high call volumes & would come back to me first thing on Wednesday morning, I appreciated her honesty & the fact that she did not try to rush my enquiry.

At 9.30am on Wednesday Jayne contacted me to reconfirm all of my requirements, by around 11am I had a full email proposal of 4 possible spa breaks each of them were suitable it was just a matter of choice for my friend & I.

I have now booked the break and could not be happier with the service I have received so far.

Jayne paid fanatical attention to detail, was polite, happy & informative. A good job, well done. I will definitely recommend Spabreak Direct to all my friends & family.

Kind Regards

Jody Brett

From: Colleen Healy

Sent: 08 August 2010 16:40
To: Melissa Pearce
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - Norton Park - One Night Spabreak Direct Offer (3) - Saturday 7th August 2010 - Miss Colleen Flaherty

Hi Melissa

Just wanted to say thanks for arranging our Spa break. We just got back for the Norton Park and we were very impressed. Fab food and plenty of it, lovely hotel and spa, great service and a lovely break away all for a fab price.

Thanks again, I'll be recommending Spabreak Direct to my friends and will be using you again.

Colleen

From: Julie Hart

Sent: 13 August 2010 10:24
To: Lauren Watson
Subject: Spabreak Direct - Day spa confirmation - Cliveden - Mrs Julie Hart (2) - Saturday 18th September 2010

Hi Lauren

Thank you ever so much for your lovely words, that is very kind of you!

I can't tell you how much I appreciate all the work that you have put into making this happen for Lorraine and me, we are both so very excited and really looking forward to it!

It has been a real pleasure dealing with you too Lauren, thank you, and can I say how impressed I have been by your friendly, knowledgeable, professional, quick and very efficient service. It feels like the pampering has started already! I will definitely be recommending you to my friends!

Thanks again and take care!

With kind regards

Julie

From: Susan Buckley-Ross

Sent: 12 August 2010 10:33
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - The Park Royal - Ms Susan Buckley-Ross (2) - Monday 9th & 10th August 2010 (2 Nights)

Dear Jayne

I'd just like to say that the spa break at The Park Royal was brilliant!

I am going to recommend your company to all my friends and family and will most certainly be contacting you again to book more breaks. You were by far the best company on the internet offering these kind of breaks! Efficient, friendliest and most value for money!

From contacting you (looking for somewhere nice to spend a few days), all the way through to checking out of the hotel, everything was excellent. The hotel, the staff, facilities, treatments, etc.

My friend and I cannot get over how little it cost us for a few days of ultimate pampering! I want to tell everyone to book a break but at the same time keep it a secret so they don't all get booked out!

10 out of ten!!

Thanks again

Susan

From: Sue Pullin

Sent: 10 August 2010 18:27
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation, The Welcombe Spa, Miss Sue Pullin (4), Sat, 7th August 2010

Hi Jayne

Just wanted to drop you a note to let you know that we had a fantastic time at the Welcombe Spa this weekend.

Thanks for all your help :)

Kind regards

Sue Pullin

From: Helen Share

Sent: 10 August 2010 10:49
To: Kay Avis
Subject: Spabreak Direct Residential Confirmation - Macdonald Hotels - Hill Valley - Helen Share (16) - 7th August 2010

Hi Kay

I just wanted to say, that we all had such a fantastic time at the hen do.

The hen loved it! The spa was beautiful, the treatments were lovely, the food and service was brilliant and the hotel was really nice.

So thanks very much for all your help

Helen

From: Name Supplied

Sent: 08 August 2010 21:22
To: Jayne Clarence
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - Aldwark Manor Golf & Spa Hotel - Thursday, 5th August 2010

Dear Jayne

Just to let you know my friend and I had a fab time at Aldwark Manor, the break was worth every penny. The treatments were fantastic and the setting of the Manor and food were wonderful. We will definitely book through your website again, the service was great.

Many thanks.

From: Terri-Louise Johnson

Sent: 08 August 2010 19:59
To: Cassandra Gooding
Subject: Spabreak Direct Residential Confirmation - The Nottingham Belfry - 7th August 2010 - Terri Johnson (6)

Dear Cassandra

Just a quick email to thank you for the lovely spa stay at your Nottingham Belfy Hotel and Spa. The hotel was absolutely lovely, the staff were fantastic, very enjoyable stay had by me and my friends. I will be going again in the near future, thanks again.

Kindest regards

Terri Johnson

From: Denise Parker

Sent: 06 August 2010 11:23
To: Vicki Jennings
Subject: Cheltenham Chase

Dear Vicki

Thank you for organising my birthday weekend (31 July). Ten ladies had a wonderful time. It was great to catch up as we are spread around the country and some met for the first time. It was a lovely hotel with friendly, helpful staff and we all left feeling relaxed and refreshed.

Regards

Denise

From: Loraine Murphy

Sent: 02 August 2010 16:56
To: Cassandra Gooding
Subject: Spabreak Residential Confirmation - The Belfry - 30th & 31st July 2010 - Loraine Murphy (17)

Cassandra

Just to let you know the hen weekend was a fantastic success. Everyone had a great time.

The staff at the Belfry were so friendly and helpful and the food was wonderful.

Thank you for your help and would you please pass on my thanks to the Belfry for looking after us.

Regards

Loraine Murphy

From: Lesley Talbot

Sent: 20 July 2010 09:17
To: Jodi Marsh
Subject: Recent Break

Hi Jodie

It has been a few weeks since our break at Ashford International, but I thought you would like to know how much we enjoyed it and what great service we received. It was very good value for money and the spa treatments were heavenly.

We will certainly go again

Kind regards

Lesley Talbot

From: Sara Harper Holton

Sent: 29 July 2010 11:18
To: Alex Mansi
Subject: Spabreak Direct Residential Confirmation - Mrs Sara Harper Holton (2), Friday 5th and Saturday 6th November 2010, The Park Royal

That is fantastic! Thanks Alex.

It's the first time I've used Spabreak Direct. I will be arranging another girly weekend with some other friends so will be sure to use you again. I have been very impressed with your efficiency and customer service.

Thanks again

Sara

From: Jon Dine

Sent: 29 July 2010 08:18
To: Rebecca Rule
Subject: Crewe Hall hotel and spa

Good morning

Just want to say a big thank you with the help of you and your team for the booking of Crewe Hall. It was a fab day and an unbelievable hotel, I don’t think I’ve ever stayed anywhere as nice and will recommend your company to others.

Again thank you so much

Jon Dine

From: Terri-Louise Johnson

Sent: 23 July 2010 17:14
To: Cassandra Gooding
Subject: Spabreak Direct Residential Confirmation - The Nottingham Belfry - 7th August 2010 - Terri Johnson (6)

Thank you

All details are correct, really looking forward to the break, thank you for all your help, you have been fanastic at organising this for us.

Thanks again

Terri

From: Tracy Nash

Sent: 22 July 2010 08:43
To: Kay Avis
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - The Park Royal - Tracy Nash (4) - 25th July 2010

Kay this is just fab.

Many thanks for your fantastic customer service

Tracy

From: Steve Williams

Sent: 21 July 2010 11:30
To: Sky Walsh
Subject: Spabreak Direct Residential Confirmation,Lea Marston, Sunday 15th August 2010, Mr Steve Williams (2)

Sky

Thanks so much for all you have done. It has been a pleasure making the booking with you and we are really looking forward to our stay at Lea Marston.

Regards

Steve Williams

From: Steve Langford

Sent: 20 July 2010 10:58
To: Claire Miller
Subject: Spabreak Direct reservation to Moddershall Oaks, Langford (x2) July 11th 2010

Dear Claire

Just wanted to say thankyou for the excellent, friendly and efficient service in booking our spa-break recently. The occasion was a surprise for my wife's birthday and she (we) had a fantastic time.

The Moddershall Oaks venue is an amazing place to stay. The staff are very efficient and helpful, the rooms are extremely high quality, and the food is unbelievably good. The treatments and the facilities are the best we've experienced and my wife can't wait to go back. Top marks all round!

Thanks for your help, and I won't hesitate in recommending Spabreak Direct's service to family and friends.

Kind regards,

Steve

From: Sudra, Kishan

Sent: 13 July 2010 11:26
To: Rebecca Rule
Subject: Spabreak Direct Residential Confirmation: Brooklands Hotel: Kishan Sudra(2): 8th July 2010: AW004320

Hi Rebecca

Just wanted to let you know that my fiance and me had a brilliant time at Brooklands. The spa, food and room were exceptional. The staff were very helpful.

Thanks for all your help and making her birthday special.

Have a lovely day.

Kind Regards

Kish

From: Jenny Greenway

Sent: 11 July 2010 15:58
To: Claire Miller
Subject: Spabreak Direct Residential Confirmation - Cotswold Waterpark - Mrs. Jenny Greenway, Saturday 3rd July 2010

Hi Claire

Just to say we had a wonderful time at the Four Pillars Cotswold Water Park Hotel last weekend. The treatments were lovely and the spa staff were excellent and very helpful. The accommodation was great and the hotel staff were very helpful, particularly on reception and concierge.

Thank you very much for organising everything.

Kind regards

Jenny

From: Nicole

Sent: 06 July 2010 13:07
To: Tim Fothergill
Subject: Re: Spabreak Direct Residential Confirmation - Q-Hotels - . Mr Ryan Finnigan, (2), The Nottingham Belfry, 16th July 2010

Hi Tim

Thank you for the speedy reply and all your help.

Cheers

Ryan Finnigan.

From: Gemma Macpherson

Sent: 05 July 2010 14:21
To: Vicki Jennings
Subject: RE: Spa break Direct Residential Confirmation, Holyrood Hotel - 3rd July 2010 - Gemma x 6

Good afternoon Vicki

We have just returned from our spa weekend at the Holyrood in Edinburgh. I just wanted to say a huge thank you, we have had the most fantastic weekend, we loved it. Could you pass on our thanks to Mel and the other lady that did our treatments they were lovely and very professional. We absolutely loved lunch and having our own butler we were very spoilt.

Everything went smoothly from check in to check out, we returned home nice and relaxed.

I am in the process of looking for a similar weekend in Manchester around May time.

Thanks again for all your help, this is the first time I’ve used a website like Spabreak Direct and I will definitely be recommending it to my friends and family and using it again myself.

Thanks once again.

Gemma

From: Anwen Lewis

Sent: 04 July 2010 20:57
To: Jayne Clarence
Subject: Re: Spa Break - Hill Valley, 3rd July 2010

Dear Jayne

Just to let you know that we had our spa break this weekend at Hill Valley which you arranged for us and that everything was excellent!

The venue was lovely - the weather was nice which helps. The exective rooms were nice and new and the patio was excellent for pre dinner champagne for my friend's 40th birthday!

Have to say I thought this break was great value for money and the food was excellent so thanks very much for recommending it, all four of us really enjoyed it!

Regards,

Anwen

From: Margo Thomas

Sent: 01 July 2010 18:45
To: Tim Fothergill
Subject: RE: Spabreak Direct Residential Confirmation - Lansdowne Place, 27th June 2010

Hi Tim,

I Would like to thank you for your assistance in our booking. We had a great time and really enjoyed it.

Kind Regards

Margo

From: Pat Robinson

Sent: 30 June 2010 17:28
To: Kay Avis
Subject: Weekend 26/27 June at Slayely Hall

Hi,

Just a little note to say thank you for your help. All went well and the hotel and staff were super.

Pat

From: Jenny Galbraith

Sent: 29 June 2010 12:16
To: Alex Mansi
Subject: Spabreak Direct Residential Confirmation, Miss Jennifer Galbraith (14), Saturday 26th June 2010, The Vale

Thanks Alex

We had a lovely stay.

We had an awesome weekend, would definitely use you to book another trip and would love to go back to the hotel again someday.

Many thanks for all of your help.

Jenny

From: Elliott Sterling

Sent: 29 June 2010 16:27
To: Kay Avis
Subject: Spabreak Direct Residential Confirmation - Crewe Hall - Elliott Sterling (2) - 27th July 2010

Thank you very much Kay!

I appreciate your time and effort with arranging everything for me!

I have been very very impressed with your customer service and with that of all the Spabreak Direct staff members, everybody is very polite and really helpful...it makes all the difference when making a purchase in my opinion.

Thanks again for your time and effort.

Elliott

From: Diane Crix

Sent: 28 June 2010 14:48
To: Melissa Pearce
Subject: Spabreak Direct Residential Confirmation - Q-Hotels - The Oxford Belfry - One Night Spabreak Direct Offer (8) - Saturday 24th July 2010 - Mrs Diane Crix

Melissa

Just to say we had the first spa weekend I booked this weekend and I really enjoyed it and thought it was good value. The spa facilities were good and organised, the food was good, staff friendly and the hotel modern and contemporary with nice sized rooms
thanks

Diane

From: Diane Herron

Sent: 28 June 2010 09:51
To: Cassandra Gooding
Subject: Spabreak Direct Residential Confirmation - The Westerwood

We had a fantastic stay at The Westerwood Hotel, everything about the weekend was perfect, even the weather! The staff were really helpful and friendly, and the Spa treatments were fantastic, overall it was a wonderful weekend which we will certainly repeat.

Thanks again for your help,

Diane

From: John Andrews

Sent: 26 June 2010 08:19
To: Melissa Pearce
Subject: Spabreak Direct Residential Confirmation, - Rowhill Grange - Time For Me Spa Break (2)- Saturday 10th July 2010 - Mrs Samantha Andrews - (Mr John Andrews)

Melissa

Thank you so much for all your help.

I've already recommended your services to a couple of friends. You're fantastic.

Have a great weekend.

Best regards,

John

From: Jackie Rose

Sent: 24 June 2010 17:44
To: Vicki Jennings
Subject: Savill Court Hotel & Spa had a great time

Hi Vicki

I would just like to say thank you, booking through Spabreak Direct, myself, my mother and sisters had a great time at Savill Court Hotel.

Only a mix up on price with the hotel but your staff put them straight. So again thank you, I will be recommending your site to all my girlfriends and family and I cannot wait for when I can go away again for some more me time.

All the best,

Jackie Rose

From: Claire Baker

Sent: 21 June 2010 17:33
To: Rebecca Slaughter
Subject: RE: Spabreak Direct - Day spa confirmation - Tewkesbury Park

Thank you for helping me book my weekend away with the girls we had an amazing time, the hotel and the spa were perfect we couldn't fault anything. Very good value for money.

Claire

From: Matt Swales

Sent: 17 June 2010 04:43
To: Melissa Pearce
Subject: Re: Spabreak Direct Residential Confirmation - Devere Dunston Hall - One Night Bronze Package (2)

Dear Melissa

Many many thanks for all that you have done and I will already be recommending your company to my friends and work colleagues. It means a lot that you have made this very easy and pain free for me and I am looking forward to staying at Dunston.

Kind regards,

Matt

From: Emily Adamson

Sent: 16 June 2010 16:37
To: Jayne Clarence
Subject: Re: Final Amendment - Spabreak Direct Residential Confirmation -Q-Hotels - The Nottingham Belfry - Emily Adamson (13) - Saturday 19th June 2010

Jayne

Thank you for all your help! You have been brilliant and I really appreciate all your time sorting the weekend out! I'm sure we will have a fantastic time!

Kind regards,

Emily

From: Ffion Jones

Sent: 14 June 2010 15:37
To: Melissa Pearce
Subject: Hen weekend, Macdonald Portal Hotel

Hi Melissa

Just wanted to say a big thank you for your hard work arranging my hen weekend at the Macdonald Portal Hotel. We all had a brilliant time, the treatments were lovely and the hotel really looked after us. It was also great that we were all allocated rooms close to each other and the hotel gave each room a complimentary bottle of wine which was a really nice touch.

You took all the stress away and I will certainly be recommending you to others!

Thanks again!

Ffion Jones.

From: Sarah McCarthy

Sent: 15 June 2010 09:27
To: Rebecca Rule
Subject: Grayshott Spa

Hi Becca

Thank you so much for your help last week to secure our break away at Grayshott Spa - it was a lovely location and we really enjoyed ourselves. We've pledged to ask all our relatives to buy Spabreak Direct vouchers for us so we can return again.

Thank you.

Sarah

From: Jan Hammond

Sent: 13 June 2010 19:28
To: Sarah Dalton
Subject: Mollington Banastre

Hi Sarah

I am back in Canada now and just wanted to thank you for your help in booking this spa break for me. My daughter and I had a wonderful time and we really liked the hotel, which was perfect for us. All the hotel staff were friendly and helpful and the food in the dining room was excellent. Everything worked out really well and we would recommend Spabreak Direct and the hotel to anyone.

Once again, thank you.

Jan

From: Caryn Albury

Sent: 13 June 2010 19:38
To: Jayne Clarence
Subject: RE: Spabreak Direct Residential Confirmation - The Vale Resort - Dr Caryn Albury (3) - Saturday 12th June 2010

Dear Jayne

Just wanted to say what an absolutely fab time me and my friends had. I think you managed to work some kind of miracle to get us into the spa!

We went for my friend's hen weekend and we found everyone to be extremely friendly and helpful. My friend ordered a steak and it was slightly underdone, the manager was promptly brought over and the situation sorted and we were treated with special attention from then on! He was on top customer service form to say the least.

The location is spectacular and even though there was a wedding and a Strictly Cymru Dancing Ball, we never felt overwhelmed by crowds and had a lovely experience. The booking experience was simple and easily done. I am still amazed we managed to get our treatments in at such short notice with so much going on in the hotel.

We all felt that we would love to visit The Vale again.

Thanks very much

Caryn

From: Emma Boyd

Sent: 09 June 2010 21:12
To: Vicki Jennings
Subject: Re: Spabreak Direct Residential Confirmation - Q-Hotels - Norton Park - 28th/29th May 2010 - Mr and Mrs Boyd

Hi Vicki

I just wanted to say that we had a lovely and relaxing weekend at the Hampshire Court Hotel and I wanted to thank you for arranging it all for us.

Look forward to booking through Spabreak again.

Kind Regards

Emma Boyd

From: David Ward

Sent: 09 June 2010 20:18
To: Vicki Jennings
Subject: Portal Golf & Spa

Hi Vicki

Just to let you know we had a great day at the Portal. If we do this again I would contact Spabreak again.

Thanks again, kind regards

Dave Ward

From: Esther McKenzie

Posted On: Facebook
Date: 03 June 2010 22:43

I've just taken my mum to Redworth Hall for her 50th Birthday and booked with Spabreak Direct and would like to thank Alex Mansi for being so helpful when I booked! We had a great time I couldn't have asked for anything better! A wonderful place! We enjoyed so much we have booked again with Spabreak Direct to go in November, thank you to Lauren Watson for helping me to re-book this! I shall continue to book spa breaks with you....fantastic!

Thank you x

From: Debbie Adams

Sent: 04 June 2010 13:23
To: Jodi Marsh
Subject: Re: FW: Spabreak Direct Residential Confirmation - Q-Hotels -Nottingham Belfry - Ms Debbie Adams (2) - Tuesday 1st June 2010

Hi Jodie

Just wanted to say thank you for arranging the Spa Break for my Daughter and I. We had a truly lovely time together. Thank you, will definitely recommend you.

Regards

Debbie Adams

From: Sarah Cox

Sent: 01 June 2010 13:38
To: Jayne Clarence
Subject: RE: Spabreak Direct Residential Confirmation - Q-Hotels - Cheltennham Chase, Res No. 7363417/18, Miss Sarah Cox (4), Friday, 21st May 2010

Hi Jayne

Just a quick email to say what a lovely time we had at this spa break. The hotel was fantastic and it was excellent value.

I will definitely use spabreak.co.uk again as found it really nice to be able to speak to someone on the phone or via email about my booking.

Thanks for your help,

Sarah

From: The Spillers

Sent: 29 May 2010 14:04
To: Cassandra Gooding
Subject: Re: Spabreak Direct - Day spa confirmation - Carden Park - 27th May 2010 - Katie Spiller (3)

Just to say thank you for suggesting Carden Park. My daughter and her friends had a lovely day.

Thanks

Tricia Spiller

From: Ruth Vero

Sent: 26 May 2010 11:50
To: Tim Fothergill
Subject: RE: Spabreak Direct - Day spa confirmation - Whittlebury Hall, Mrs Ruth Vero, (2), 30th May 2010

Hi Tim,

I just wanted to say a massive thank you for helping me out on this, I really thought we were going to draw a blank and am so pleased that you found somewhere for us to go.

Excellent Service

Kindest Regards

Ruth

From: Jemima Gee

Sent: 25 May 2010 18:29
To: Jayne Clarence
Subject: Re: Spabreak Direct Residential Confirmation, The Welcombe Spa, Mrs Jemima Gee (2), Sat, 22nd May 2010

Dear Jayne

I just wanted to say thank you for arranging the break that me and my friend had this weekend at The Welcombe Spa. It was pure bliss. The hotel and grounds were beautiful and we had the most amazing room. The spa was perfect!

Thank you.

Jemima

From: Zoe Carmichael

Sent: 21 May 2010 15:24
To: Alex Mansi
Subject: RE: Spabreak Direct Residential Confirmation, Ms Zoe Carmichael (2), Sunday 16th May 2010, Hill Valley

Hi Alex

Just wanted to say we had amazing time again at Hill Valley last weekend. The staff, food and facilities were once again top notch. A lovely surprise when checking into our room was an upgrade to an executive room with a patio overlooking the golf course! We felt like VIP's the whole time we were there. Thanks once again for sorting and re-sorting everything. We look forward to booking to go again soon.

Kind regards

Zoe

From: Sarah Halfpenny

Sent: 17 May 2010 13:49
To: Alex Mansi
Subject: RE: Spabreak Direct Day Spa Confirmation, Miss Sarah Halfpenny (13), 15th May 2010, The Vale Resort

Hi Alex

Just wanted to say thank you very much for all the organising of the spa day. It was a very successful day and all had a lovely time, the Vale is a lovely place and we all came home happy and relaxed.

Thanks a million

Sarah Halfpenny x

From: Melanie Allen

Sent: 17 May 2010 08:46
To: Alex Mansi
Subject: RE: Spabreak Direct Residential Confirmation - Mrs Melanie Allen (5), Saturday 15th May 2010, The Nottingahm Belfry

Hi Alex

Just to let you know we had a fab spa weekend at the Belfry in Nottingham. The staff couldn't do enough for us and we very helpful and friendly. The treatments were fab and we all had a really relaxing time catching up. I would just like to thank you for your help with organising this.

Thanks

Melanie

From: Jane

Sent: 12 May 2010 14:56
To: Tim Fothergill
Subject: RE: Spabreak Direct Residential Confirmation, Sopwell House, 21st and 22nd May 2010

Many thanks for your help with this Tim, most impressed!

Kind regards

Jane

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