Customer Testimonials

Some of the testimonials that Spabreak Direct have received from satisfied clients.

If you have stayed at any of our health spas or spa hotels and would like to comment on your experience, or if you have used us to make an enquiry or booking and would like to comment on our service, please email reservations@spabreak.co.uk or why not post your comments on our Facebook page.

From: Rami Harrison

Sent: 08 March 2010 08:40
To: Rebecca Slaughter
Subject: Hill Valley

Hi Rebecca

Oh my gosh, what a wonderful relaxing weekend we had, what a beautiful hotel every thing was perfect. Please please please if you have any other special offers let me know.

Thank you so much

Rami

From: Debbie Hancock

Sent: 01 March 2010 11:46
To: Kathryn Colligon
Subject: Re: Spabreak Direct Residential Confirmation, The Portal, Mrs Debbie Hancock (8)

Just to thank you for you help in booking our spa break at the Portal hotel in Tarporley, all 8 of us had a fab time, the hotel was beautiful, staff friendly and the treatments were great allowing us all to enjoy the weekend feeling relaxed and pampered. Being 40 doesn't seem so bad now!! We are now planning when we can get away for our next one and will use your services again for this.

Thanks again x

Debbie

From: Claire Mitchell

Sent: 28 February 2010 12:23
To: Kathryn Colligon
Subject: Re: Spabreak Direct Residential Confirmation, The Westerwood, Mrs Claire Mitchell (3), 27th February 2010

Kathryn

We have just returned from our excellent spa break at the Westerwood hotel and would like to thank you for your help booking it. It was a truly wonderful and totally relaxing hotel, gorgeous food fab and treatments great, worth every penny.

Thanks again

Claire Mitchell

From: Kate Craig

Sent: 27 February 2010 15:11
To: Alex Mansi
Subject: Re: Spabreak Direct - Day spa confirmation, Mrs Catherine Craig (2), Thursday 1st April 2010, Aldwark Manor

Thank you very much, excellent service.

Catherine

From: Kezia Daley

Sent: 25 February 2010 19:33
To: Vicki Jennings
Subject: Re: Spabreak Direct Residential Confirmation - Q-Hotels - BridgewoodManor- Mr Tomas Hernandez - 20/02/10 -

Dear Vicki

How are you?

Just a quick feed back on last weekend at Bridgewood Manor Hotel and Spa!!!

It was lovely, the spa bath wasn't working but due to a couple having a bit of a domestic we were able to have our full treatments so that was such a bonus!! I had the massage and facial and Tomas was able to get his treatments too so you can imagine we were well chuffed!!

The hotel is lovely and the food was absolutely awesome! The staff were wonderful too!

Sooo thank you for being such a star in arranging this at such short notice and at such a good price! I know I gave you the run around at the 11th hour but you were incredibly professional and showed no irritation which was sweet because if it was me I probably would have! lol

So thanks again for your patience and believe me I will be contacting yourself or spa break in the future under less pressure I'm sure;-)

God Bless you always

Kezia and Tomas

From: Selina Parris

Sent: 25 February 2010 08:32
To: Alex Mansi
Subject: RE: Spabreak Direct Residential Confirmation - Miss Selina Parris (14), Friday 4th and Saturday 5th June 2010, The Hampshire Court

Hi Alex,

Thank you so much for your time, patience and efforts in arranging this booking for us!

Have a great day!

God Bless you.

Kind Regards

Selina Parris

From: Lisa Burnett

Sent: 22 February 2010 09:04
To: Cassandra Gooding
Subject: RE: Spabreak Residential Confirmation - Norton Park - 20th February 2010 - Lisa Burnett (4)

Good morning Cassandra,

We just wanted to say a huge thank you. We all had a fabulous time this weekend at Norton Park, it’s such an amazing place.

Many thanks once again for dealing with my changes to the booking. We intend to go again probably later in the year and we will definitely book it through Spabreak Direct again.

Cheers

Lisa Burnett

From: Andrea Waite

Sent: 15 February 2010 14:27
To: Kay Avis
Subject: RE: Spabreak Direct Residential Confirmation - Q-Hotels - Cheltenham Chase - Andrea Waite (4) - 13th February 2010

Dear Kay

My friends and I have just returned from a spa break at the Cheltenham chase hotel. Wow! As you know, our deal included: buffet lunch, three course dinner (allocation £25 each), deluxe room overnight accommodation (with freebies), use of spa and gym over the whole weekend, breakfast and two 1/2 hr treatments from a selection.

I just wanted to say thank you so much for your friendly and efficient service. The deal we got through Spabreak Direct was truly great value for money, but more than that, the hotel was really lovely!

All the girls commented our lovely the weekend was and it was a perfect escape from daily busy working lives. Please can you pass our thanks to the hotel.

I thought you may be interested to have a bit of feedback on the hotel from my point of view:

When we arrived at hotel, reception staff were friendly, efficient and allowed us to check in much earlier than normal, as our rooms were available. As part of the deluxe room package, we had an extra wide king size bed, v comfy bed linen, a few free drinks / snacks in the room and a reserved car parking space right near the front door of the hotel.

After going to our rooms, we went for lunch (12-2pm). It was a buffet, on sat it was salad, chilli con carne, mushroom stroganoff, salmon parcels, chips and veg.. you could eat as much as you like and the restaurant was very spacious and staff helpful and polite.

After lunch, we went to the spa as our treatments weren't till later on.

As you know this is a hotel with a spa, not a spa in isolation. The pool area was nice and not too crowded. a few kiddies having a swim but nothing too bad. My only slightly negative comment that has been mentioned in other reviews such as tripadvisor is that there isn't quite enough seating around the pool. people tend to 'bag' a lounger even though they have no intention of sitting on it during their visit to the pool. I appreciate that there isn't really anymore space for seating, but thought best to highlight a possible issue.

The hotel offer a relaxation room where there is seating (during the wk this is a treatment room above the pool, but at weekends, when busy, this is a room in the conferencing area upstairs)

All my friends and I can highly recommend the treatments given at the Cheltenham chase hotel. the girls were all lovely, and the rooms are very well equipped and relaxing. If only I had booked a longer treatment, I could have enjoyed it much more.

The hotel staff are very prompt and efficient.

Our dinner was very tasty and good value for money We had £100 allocation between us - noting drinks are not included, even if your bill is below £100.) It was the Saturday night before Valentine's, but there was a nice mixture of people, families, couples and groups.

Buffet breakfast was delicious, full fry up was yum and the chocolate muffins were soooo good.

The hotel overall was clean, tidy, plenty of space and easy to find.

I would highly recommend this hotel together with the excellent service offered by Spabreak Direct. The hotel is extremely good value for money, with well trained and polite staff, very nice deluxe rooms and nice food.

I have travelled to a few hotels across uk recently and can say without doubt, the staff here make your stay truly wonderful and the best service I have had in a uk hotel for a longtime.

The convenience of allowing people to book for a group and pay upon arrival / departure from the hotel is an excellent concept and I will happily use your company again.

Many thanks again for your help!

Kind Regards

Andrea

From: Sharon Mannings

Sent: 12 February 2010 21:55
To: Rebecca Slaughter
Subject: RE: Urgent : Spabreak Direct Residential Confirmation - Q-Hotels - Ashford International - Sharon Manning (2) - Wednesday 10th Feb 2010

Just to let you know, my daughter and I had a fantastic time at the spa! Would love to go back at a later date! Would highly reccomend it to anyone!

From: Anonymous

Sent: 12 February 2010 17:26
To: Claire Miller
Subject: Re: FW: Spabreak Direct Residential Confirmation - Grayshott Spa, Monday 25th January 2010

Dear Claire

Thank you very much for arranging my spa break - a first time for me doing anything like this.

It took me a while to settle in - but the sharers table at Grayshott meant that my fellow diners took me under their wing and persuaded me to stay a second night!

Grayshott is a lovely place to stay and the various activities (yoga/tai chi/pilates/aqua fit etc) give you lots of options. My ground floor room was lovely and the bathroom was to die for!

I am recommending you to a friend of mine and I hope to be able to use you again.

Many thanks.

From: Caroline Clark

Sent: 12 February 2010 12:18
To: Lauren Watson
Subject: RE: Spabreak Direct Residential Confirmation - Portal Spa - Miss Caroline Clark (2) - Wednesday 10th February 2010

Hi Lauren

I just wanted to say thank you for your help booking the spa day. Les and myself had a wonderful time and thought the hotel was fantastic. The staff were really friendly and helpful and the food delicious.

I will be recommending your website to anyone who will listen.

Thanks again

Caroline

From: Wynne Clift

Sent: 11 February 2010 16:53
To: Claire Miller
Subject: RE: Spabreak Direct Residential Confirmation - Matfen Hall - Ms. Wynne Clift, Wednesday 10th February 2010

Hi Claire

Just back from spa break in Matfen Hall and it was superb. Thanks for your help and keep those offers coming my way!!!

Kind regards

Wynne

From: Saheet Gohil

Sent: 10 February 2010 14:49
To: Spabreak Reservations
Subject: Positive feedback on staff at Spabreak - Becca

Hi there,

Would just like to say I got really good service just now from Becca, I thought she was polite and accommodating. All in all very pleasant to book with! If only we had more people like Becca around!

Saheet

From: Val Mileham

Sent: 05 February 2010 12:51
To: Spabreak Reservations
Subject: Thank You

Just wanted to say Thank You, I have just returned from our Spa break at Matfen Hall. Could not fault this break at all, excellent service, everyone at Matfen Hall has been fantastic, helpful, approachable in fact my overall comment would be excellent!

Thank you for arranging this and will be definitely using Spabreak Direct again.

Val And Leanne Mileham.

From: Clare Stewart

Sent: 02 February 2010 20:21
To: Alex Mansi
Subject: RE: Spabreak Direct Residential Confirmation, Mrs Clare Stewart (6), Saturday 30th January 2010, Norton Park

Hello Alex

I just wanted to let you know that we had a fabulous spa break at the Norton Park Hotel in Winchester. We all really enjoyed ourselves; the hotel was lovely, the staff friendly and what fantastic value the whole package was.

Thank you for your efficient handling of our booking and we will certainly recommend Spabreak Direct & Norton Park Hotel to our friends.

From Clare

From: Lesley Holt

Sent: 31 January 2010 12:04
To: Cassandra Gooding
Subject: Thankyou

Hi Cassandra

Just a quick email to say a big thank you for a lovely weekend spent with my daughter on our Spa Break booked with you. The whole experience was excellent, the Nottingham Belfry was a lovely modern hotel with every convenience. We will definitely be booking again!

I will recommend you to my friends too!

Thanks again

Lesley Holt x

From: Susan Davis

Sent: 28 January 2010 16:22
To: Rebecca Slaughter
Subject: RE: Urgent : Spabreak Direct Residential Confirmation - Q-Hotels - Park Royal - Sue Davis (6)- Saturday 20th March 2010

Hi Rebecca

Many thanks for booking this. This will be our third year now at The Park Royal and we always have a fantastic stay. I shall indeed book this through yourselves again.

Regards

Sue

From: Deborah Demant

Sent: 27 January 2010 12:26
To: Rebecca Slaughter
Subject: RE: Spabreak Direct : Well done!

Thank you for making my Mums Birthday special.

I booked for her to go to Ardencote Manor. The food at lunch, dinner and breakfast were excellent, the staff were pleasant and helpful but not intrusive, and the hotel building and gardens are superb. The spa facilities were well maintained and the bedrooms were excellent they had thought of everything you needed. The whole break was simply lovely and we promised ourselves that we will repeat it annually. I will definitely recommend both Spabreak Direct and the hotel itself to others.

Deborah Demant

From: Sara Lofthouse

Sent: 24 January 2010 17:21
To: Spabreak Reservations

Hi Cassandra

Following on from my spa booking earlier this year to visit the Harrogate Spa I just wanted to let you know that we had a lovely time.

The hotel was indeed majestic and all the staff were exceptionally helpful and friendly. The front desk were indeed very lovely as our room was not ready when we first arrived and prioritised our room to ensure we had time to change ahead of our treatments.

The staff in the Orchids rooms were also lovely and very professional. The treatments themselves were blissful and especially relaxing!

Although the main meal on the night was a little dissappointing, the desert and the breakfast the following morning more than made up for it!

Many thanks for all your help.

Kind regards

Sara

From: Wynne Clift

Sent: 22 January 2010 15:34
To: Claire Miller
Subject: RE: Spabreak Direct Residential Confirmation - Matfen Hall - Ms. Wynne Clift, Wednesday 10th February 2010

Thanks Claire

Your efficiency is mind-boggling!!

Best wishes

Wynne

From: Cassy Sawyer

Sent: 21 January 2010 18:56
To: Tim Fothergill
Subject: Re: Spabreak Direct Residential Confirmation,Mrs Cassy Sawyer, (8),Frimley Hall, 15th January 2010

Hi Tim

Just wanted to let you know that we had a fantastic time at Frimley Hall last Friday, thank you for all your help in making the hen night a success! Have recommended to some friends and will be happy to use Spabreak Direct in the future.

Thanks again

Cassy Sawyer x x x

From: Joanne Partridge

Sent: 17 January 2010 14:05
To: Alex Mansi
Subject: Re: Spabreak Direct Residential Confirmation, Portal Spa, Mrs Joanne Partridge (2), Saturday 16th January 2010

Hi Alex

I just wanted to email and thank you for finding and booking our break at the Portal Spa this weekend. My friend and I had an amazing time and the hotel was wonderful. We were worried about getting budget treatment as the price was so low but we couldn't have been happier with the staff, our treatments and the room. Thank you so much for finding us somewhere so quickly and efficiently, we will be in contact with you again next year for sure!

Regards

Joanne Partridge

From: Jags Patel

Sent: 16 December 2009 15:42
To: Kay Avis
Subject: Re: Spabreak Direct Residential Confirmation, - Grayshott Spa - Mr Jay Patel - 12th December 2009

Hi Kay

Just some feedback from the weekend at Grayshott. I have to say the best UK break I have had in years, very helpful staff great lunch and lots of relaxing. Your team are nice too and hope you keep up all the good work. Please send my comments onto Grayshott. Hope to go there again in some months time! ;-). Happy Xmas and New Year ahead.

Mr Jagadish Patel

From: Claire Worrall

Sent: 14 December 2009 21:37
To: Rebecca Slaughter
Subject: Re: Spabreak Direct Residential Confirmation, Mrs Claire Worrall (8), The Park Royal, Saturday 28th November 2009

Rebecca, just wanted to give you some feedback from the hen party, the ladies had an amazing time hotel and staff were lovely, very attentive and it was a great venue to visit so much so a couple of us are planning another visit in the new year through Spabreak Direct of course!

So from all the ladies thanks for all your help Rebecca.

Would definitely recommend you to friends and family!!

Have a great Christmas!

Regards

Claire

From: Lesley Holt

Sent: 13 December 2009 17:53
To: Cassandra Gooding
Subject: Thankyou

Hi Cassandra

Just a thank you for sorting out my spa break at the Nottingham Belfry. I'm really looking forward to it and I'm sure my daughter will love it.

Thanks again

Lesley Holt x

From: Steven Long

Sent: 06 December 2009 18:39
To: Melissa Pearce
Subject: Re: Spabreak Direct Residential Confirmation, Cheltenham Chase - Two Night Luxury Spa Break - 4th,5th December 2009 - Mr Steven Long

To Melissa

Just a quick note to say thank you for a great weekend. We have never been to any of your hotels before and I can reassure you we will be back again in the New Year. All the staff at the Cheltenham Chase were very helpful and friendly, I would like to wish you all a very Happy Christmas and a Happy New Year. Please can you forward on to me any special offers you have going in the future.

Kind Regards

Steven & Catherine Long

From: Kully Binji

Sent: 09 December 2009 10:45
To: Cassandra Gooding
Subject: RE: Spabreak Direct Residential Confirmation - Portal Spa - 6th December 2009 - Mr & Mrs Bob Sandehu (2)

Hi Cassandra

Just thought I would let you know that Mr & Mrs Shandu loved their stay at the Portal they said it was perfect, the timing for everything was great and it was just what they needed!

A job well done to the both of us!

Regards

Kully

From: Carolyn Harding

Sent: 07 December 2009 15:38
To: Alex Mansi
Subject: RE: Spabreak Direct Residential Confirmation, Mrs Carolyn Harding (8), Friday 11th December 2009, Old Thorns

Hi Alex

You are a star!

Thank you for everything.

Carolyn

From: Marje Williams

Sent: 03 December 2009 22:09
To: Alex Mansi
Subject: Thanks

Hi Alex

My friend and I have just returned home after a wonderful spa break at the Mollington Banastre hotel in Cheshire. A first class hotel and the staff are so friendly, courteous and do their utmost to make sure your stay with them is special and relaxing. Will definitely go again and will be sure to book with spabreak.co.uk. Thank you for all your help in making our break so enjoyable and to everyone at the Mollington Banastre.

Kind Regards

Marjorie

From: Charles Armstrong

Sent: 03 December 2009 11:55
To: Tim Fothergill
Subject: RE: Spabreak Direct Voucher Confirmation , Charles Armstrong

Tim

Vouchers received today.

Great service.

Thank you very much.

Charles Armstrong

From: Kevin Lau

Sent: 02 December 2009 17:13
To: Rebecca Rule
Subject: Re: FW: Spabreak Direct Residential Confirmation - Q-Hotels - Ashford International: Mr Kevin Lau(2): 29th Dec 2009

Thank you very much Rebecca, have been meaning to use Spabreak for a while and will definitely come back again.

Much appreciated.

Kevin

From: Cath Fogarty

Sent: 01 December 2009 14:07
To: Alex Mansi
Subject: Carden Park

Hi Alex

Just wanted to thank you for arranging our superb spa break at Carden Park last weekend. The hotel was absolutely fantastic, we were well looked after from the minute we arrived, the service was excellent, the spa completely relaxing, and hotel food was top notch. We have been to many hotels and I have to say that this topped the lot! The package you arranged was also great value for money and we can't wait to go back.

Thanks for your help, and patience with last minute arrangements.

Kind Regards, Cath

From: Christopher Whitaker

Sent: 30 November 2009 16:07
To: Cassandra Gooding
Subject: Re: FW: Spabreak Direct Venue Vouchers - Cedarwood Spa - Mr Christopher Whitaker (1)

Thank you for your prompt and excellent service.

Regards

Chris Whitaker

From: Catherine Eckersley

Sent: 29 November 2009 20:03
To: Alex Mansi
Subject: Re: Spabreak Direct - Day spa confirmation, Mrs Catherine Eckersley (2), Sunday 29th November 2009, Carden Park

Alex

We went to Carden Park today for our Serenity Spa break. It was fantastic! Thanks very much.

Catherine

From: Lesley Jackson

Sent: 27 November 2009 23:35
To: Cassandra Gooding
Subject: Re: Spabreak Residential Confirmation - Carden Park -Sunday 22nd November 2009 - Mrs Lesley Jackson (2)

Hi

I just wanted to give some feedback and say how exellent our stay was at Carden Park. We were upgraded to a family room at the front of the hotel overlooking the grounds, which was lovely. The meal we had was absolutely beautiful and the service excellent.

The whole experience went very smoothly, starting with your excellent booking service and I have already recommended you to several friends.

Kind regards

Lesley Jackson

From: Alexis Foster

Sent: 25 November 2009 18:32
To: Cassandra Gooding
Subject: Re: Spabreak Residential Confirmation - Carden Park -- 19th November 2009 - Alexis Foster

Hi Cassandra

I would like to thank you for the preparations for a lovely stay at Carden Park, everything was organised to a tee and and our stay couldn't have been better.

Thank You

Alexis Foster

From: Angela Benucci

Sent: 22 November 2009 15:20
To: Alex Mansi
Subject: Norton Park

Hi Alex

Just wanted to let you know that our weekend at Norton Park was fantastic. The hotel was friendly, clean and very profesional. Our treatments were great and the meals were amazing. Please could you pass on our thanks to all the staff at Norton Park and we hope to stay there again in the near future.

Regards

Angela Benucci

From: Laurie Gray

Sent: 21 November 2009 19:31
To: Lauren Watson
Subject: Re: Spabreak Direct Residential Confirmation, Frimley Hall Hotel & Spa, Mrs Laurie Gray (1), Saturday 14th November 2009

Hi Lauren

I just wanted to let you know that I had an absolutely brilliant time last weekend on my Spa break. Everyone at the hotel and spa were so nice and accommodating. The room was lovely, food fantastic, treatments just perfect. It really was the relaxing break that I needed. Thanks so much for your help with the booking I'll definitely be going there again and next time I'm going to take my sister as I know she'll just love it, so I'll be calling you again next year to book another break.

Thanks again

Laurie

From: Jackie Crawley

Sent: 19 November 2009 12:31
To: Rebecca Slaughter
Subject: Spabreak Direct - Day spa Mrs Jacqueline Crawley (3), Rowhill Grange Hotel, Saturday 14th November 2009

Hi Rebecca

Just wanted to thank you for all the arrangements made for the Spa Day at Rowhill Grange on the 14th November. The three of us had a wonderful day and enjoyed the experience. It was absolutely perfect as a birthday treat for my daughter.

Thanks again.

Jackie Crawley

From: Julie Grant

Sent: 17 November 2009 08:45
To: Tim Fothergill
Subject: RE: Spabreak Direct Residential Confirmation, Mrs Julie Grant, (2), Hellidon Lakes, 14th November 2009

Hi Tim

Just to say that I attended my Spabreak weekend at the Hellidon Lakes and had a really good time. All the hotel staff were so friendly and helpful and the treatment was the best I've experienced.

Many thanks for sorting this for me.

Julie

From: Trevor Sykes

Sent: 09 November 2009 14:06
To: Rebecca Slaughter
Subject: Re: Spa Break Direct - Rooming List for Hill Valley

Hi Rebecca

Just wanted to say a big thank you for arranging our spa weekend at Hill Valley. It was perfect and all 25 of us had a super time, the hotel was excellent and the service and food superb and the staff in the hotel and spa were very friendly and helpful. We couldn't have asked for a better and more relaxing break.

With grateful thanks

Jane Sykes

From: Angela Glasgow

Sent: 06 November 2009 15:01
To: Tim Fothergill
Subject: RE: Spabreak Direct Residential Confirmation - Macdonald Hotels - Mrs Angela Glasgow, (2), The Portal Spa, 28th November 2009

Thats brilliant, thanks for all your help Tim. I will definitely be using your company again, I have been very impressed.

We can look forward to the 28th now!!

Kind Regards

Angela

From: Rachel Jobes

Sent: 05 November 2009 19:22
To: Jodi Marsh
Subject: Re: FW: Spabreak Direct Residential Confirmation - Macdonald Hotels Linden Hall - Wednesday 4th November 2009 - Miss Rachel Jobes

Jodi

Just wanted to pass on our thanks to you and also to the staff at Linden Hall. My friends and I have had a wonderful two days and cannot believe the excellent value for money and service we got. The three course dinner was absolutley gorgeous, as was the three course "christmas" lunch. We all enjoyed our treatments and had a lovely time. We will definitely be recommending the deal to our friends as we cannot believe the treatments, overnight stay, lunch and dinner was only £149. Thank you so very much and if possible please pass on our thanks to Linden Hall staff.

Thanks Rachel

From: Sandeep Deo

Sent: 03 November 2009 17:21
To: Melissa Pearce
Subject: RE: Spabreak Direct Residential Confirmation,Hellidon Lakes - One Night Spabreak Direct Offer - Friday 6th November 2009 - Miss Sandy Deo

Hi Melissa

Just wanted to say thank you so much for helping me out, I really appreciate it. Sorry for the changes and the difficulties, not to say the last minute request in the first place!! You have been brilliant, and I will definitely recommend you to others, one of my friends has already asked me for details!

Thank you again :)

Sandy Deo

From: Ling Hon

Sent: 03 November 2009 11:58
To: Kay Avis
Subject: RE: Spabreak Direct Residential Confirmation - Cotswold Water Park & Spa 6 - Yin-Ling Hon - 21st November 2009

Hi Kay

Thank you very much for arranging the spa break for me over the phone. It's the first time I've booked a spa break and was pleasantly surprised how easy the whole process was - will definitely use spabreak again!

Many Thanks

Ling

From: Stuart Partlow

Sent: 02 November 2009 18:01
To: Tim Fothergill
Subject: RE: Spabreak Direct Residential Confirmation, Mr Stuart Partlow, (2), The Park Royal, 31st October 2009

Tim

Could you please pass on our thanks to the hotel and the spa as both my girlfriend and myself enjoyed our weekend at the Park Royal.

The room and service was brilliant and the spa was perfect. It was the best weekend break we have stopped at.

I will be recommending the hotel and your site to my friends.

Best regards

Stuart Partlow

From: Leanne Hogg

Sent: 02 November 2009 14:59
To: Alex Mansi
Subject: Thank you

Hi Alex

Just a little message to say thank you for organising my hen weekend that took place this weekend at Aldwark Manor.

A great time was had by all!!

You have been extremely patient and helpful throughout and I can't thank you enough for making the weekend stress and hassle free.

So thank you for everything

Leanne Hogg

From: Samantha Hoggarth

Sent: 01 November 2009 19:25
To: Rebecca Slaughter
Subject: Tankersley Manor

Hi Rebecca

Just an e-mail to say thanks for the help sorting out our booking at Tankersley Manor for my hen weekend. It was fantastic, everybody in the party was over the moon with everything from the rooms to the treatments in the spa. The staff were fantastic too and nothing was a problem for them, we were treated great, the food was amazing and the itinerary was perfect as we got to relax in our dressing gowns having treatments, dinner and relaxing all day long. It was well worth the £99 and we hope to be visiting again very soon.

Many thanks

Samantha Hoggarth x

From: Oliver Fish

Sent: 29 October 2009 20:36
To: Cassandra Gooding
Subject: A huge Thank You

Hey Cassandra

Just wanted to say a huge thank you for organising our spa break at the Macdonald Manchester Hotel and Spa, we both had an amazing time and it exceeded both our expectations. Thank you very much and we will be organising another break with you very soon, and recommending the website to all our friends.

kind regards

Oliver Fish

From: Kerry Moreton

Sent: 27 October 2009 22:22
To: Kay Avis
Subject: Nottingham Belfry, 24th - 25th October 2009, Kerry Moreton

Hi Kay

Just a quick note to say thanks for all your help sorting out Maria's hen weekend at the Nottingham Belfry hotel at the weekend. We all had a fantastic time and the deal you offered us was such good value for money. All the staff at the hotel looked after us so well and we got some complimentary wine, me and the bride both had or rooms upgraded. And all your efforts made the weekend so stress free for me to try and sort, so thank you so much.

Kerry Moreton

From: Wendy Schuller

Sent: 26 October 2009 08:50
To: Alex Mansi
Subject: Re: Spabreak Direct Residential Confirmation, Mrs Wendy Schuller (4), Saturday 24th October 2009, Norton Park

Just wanted to say a big thank you for a fantastic weekend ! We had a great time and would recommend this hotel and yourselves to anyone. We can't believe that everything was just £99! Food, room, treatments and the staff were great! We definitely will be going back and will be using yourselves again and recommending this to as many friends and family as we can!

Thanks again

Wendy Schuller

From: Jen Earl

Sent: 24 October 2009 13:11
To: Melissa Pearce
Subject: Re: Spabreak Direct Residential Confirmation,Carden Park - Exclusive Specail Offer - One Night Relax & Indulge - Friday 23rd October 2009 - Mrs Jennifer Earl

Hi Melissa

Just got back from our spa break and wanted to e-mail you a huge thank you for all your help in getting it sorted. Your company was by far the best in terms of customer service and all the staff I dealt with were excellent - especially you!

The break was fantastic and we both thoroughly enjoyed it.

Best wishes

Jen

From: Celia Esimaje

Sent: 19 October 2009 21:42
To: Spabreak Reservations
Subject: Botley Park Spa Break October 17-18th 2009 Comment - Ms C Esimaje

Hi Lauren

Just got back from our hen weekend at Botley Park. Just a quick email to say thank you very much for sorting the booking out for the 12 hen ladies including our last minute hen maiden. The service you gave was fantastic, the venue could not be faulted and the whole experience was great value for money.

When I have saved some more pennies I will be back in touch to do another weekend. Will definitely recommend both venue and your service to friends and family.

Thanks for your help once again and keep up the good work.

Kind regards and best wishes.

Celia

From: Melina Abbott

Sent:14 October 2009 16:06
To: Tim Fothergill
Subject: RE: Spabreak Direct Residential Confirmation, Mrs Melina Abbott. (5), The Park Royal 17th October 2009

Hi Tim

Thank you so much for organising that for me. I really appreciate it. Booking through you has not only been great value, but really simple and straightforward.

Thank you so much.

Best Wishes

Melina

From: Lynn Botten

Sent: 05 October 2009 10:02
To: Alex Mansi
Subject: RE: Spabreak Direct Residential Confirmation, Mrs Lynn Botten (3), Saturday 3rd October 2009, The Welcombe Spa

Hi Alex

Thanks for coming up with this hotel for me. The three of us had an excellent break, and it was a fantastic way to catch up with old friends.

The whole break was simply lovely, and we promised ourselves that we will repeat it annually.

I will definitely recommend both spabreak direct and the hotel itself to others.

Thanks again

Lynn

From: Sara-Louise Boyes

Sent: 29 September 2009 13:25
To: Tim Fothergill
Subject: RE: Spabreak Direct Residential Confirmation, Miss Sara-Louise Boyes, Grayshott Spa, 26th September 2009

Dear Tim

I just wanted to say thank you for the great service you gave in arranging our break at Grayshott Spa. The room was perfect and exactly as you described.

Both my mother and I had a fantastic time.

Best regards

Sara

From: Carly Putnam

Sent: 28 September 2009 10:28
To: Alex Mansi
Subject: RE: FW: Spabreak Direct Residential Confirmation, Mr Jamie Dobson (2), Friday 25th and Saturday 26th September 2009, Old Thorns

Hi Alex

I just wanted to send a big thanks for your help with our booking at Old Thorns.

We had a brilliant weekend and would truly recommend anyone staying here.

We can't wait to book another one and would look forward to staying at the Old Thorns in the near future.

Kindest Regards

Carly

From: Jodie Cameron

Sent: 25 September 2009 14:46
To: Rebecca Slaughter
Subject: Re: Urgent : Spabreak Direct Residential Confirmation, Miss Jodie Cameron (2), Crabwall Manor, Tuesday 29th Dec 2009 and Wednesday 30th Dec 2009

Hi Rebecca

Thank you very much for all your wonderful assistance - all in correct.

We look forward to our stay and using your services again in the future.

Best regards

Jodie

From: Sam Imrie

Sent: 24 September 2009 19:33
To: Rebecca Slaughter
Subject: RE: Spa Break Direct - Moddershall Oaks

Hi Rebecca

Just thought I'd drop you a line to thank you and Spabreak Direct for yet another super trip. My mum, Godmother and I had a truly super time at Moddershall, wonderful treatments and great facilities. Thank you so much for organising our trip (at such a reasonable price) and we'll definitely be back for more.

Many thanks again

Sam Jones

From: Nova Gardner

Sent: 24 September 2009 15:26
To: Cassandra Gooding
Subject: RE: Spabreak Residential Confirmation - Savill Court Hotel & Spa - Friday 27th November 2009 - Mrs Nova Gardner (2)

Cassandra

Excellent service and we will not hesitate to use you again in future. You were really helpful, polite and very informative also knowing exactly what you were talking about. We cant wait to go.

Thanks

Nova

From: John Beresford

Sent: 23 September 2009 14:33
To: Lauren Watson
Subject: RE: Spabreak Direct Residential Confirmation, Carden Park, Mr John Beresford (2), Friday 20th November 2009

Lauren

Thanks for your diligent, courteous and friendly service. I'll definitely recommend you to family and friends!

Cheers

John

From: Victoria Merrill

Sent: 20 September 2009 23:10
To: Jodi Marsh

Hi Jodi

Just wanted to send quick email to thank you for all your help with arranging my sister's hen weekend at the Nottingham Belfry. There were several changes to our plans and it was great how I was able to email you and it was sorted, really good service. We all had a great time and really enjoyed our stay. The treatments were lovely.

Thanks again

Victoria Merrill

From: Barrie J Watts

Sent: 18 September 2009 09:16
To: Alex Mansi; 'reservations@ardencote.com'
Subject: RE: Spabreak Direct Residential Confirmation, Mr Barrie Watts (2), Wednesday 16th September 2009, Ardencote Manor

Hi Alex

Just want to say that my fiancé and I had a really wonderful time at the Ardencote Manor.

I will fully recommend and come back to visit, also will not hesitate to use and spread the word of Spabreak Direct.

Thanks again.

Regards

Barrie

From: Elaine Fraser

Sent: 17 September 2009 19:44
To: Kay Avis
Subject: Re: Spabreak Direct Residential Confirmation - Aldwark Manor - Elaine Fraser - 24th September 2009

Hello Kay

Thank you so much for your assitance in booking my spa break. I've previously have used other booking agents and have found that your customer service is excellent. Well done!

Thanks once again.

Kind regards

Elaine Fraser

From: Sue Shah

Sent: 15 September 2009 11:05
To: Lauren Watson
Subject: Re: Spabreak Direct Residential Confirmation, The Cambridge Belfry,12th September 2009, Mrs Sue Shah

Hi Lauren

Thanks for doing my booking for the Cambridge Belfry on 12th Sept '09. It was brilliant and the weather absolutely fantastic. The place is beautiful. We really enjoyed our stay in the Cambridge Belfry.

Kinds regards

Sue

From: Diane Paul

Sent: 14 September 2009 20:27
To: Alex Mansi
Subject: Re: Spabreak Direct Residential Confirmation, Mrs Diane Paul (2), Sunday 13th September 2009, Norton Park, REF: 5984727

Hi Alex

We have just returned from our spa break at Norton Park and I thought I would drop you a quick email with feedback.

All dealings with you "FAB"

Arrival at reception good, mind you it was very hectic when we arrived as lots of people were checking out... the young lady on reception sorted out our lunch time meal in quick time and told us where the leisure area was.

Lunch time meal very good with friendly staff. We eventually found the leisure area and had to enquire about robes etc and staff were surprised that reception had not asked us to come to them direct as they would have talked us through meals, sessions etc, that being said they then sorted things out for us and yes we got a robe and slippers to wear.

We had one treatment on Sunday with the manicure this morning, due to time scales their end, the massage was very good the manicure 'o.k'.

The staff in the centre were very complimentary about Spabreak.co.uk, so well done you!

Evening meal was really very good and this morning's breakfast was very, very busy as it appeared that Spain, well a lot of medical people from Spain, had come for a conference so as you can imagine it was busy for all the staff but we still had a good breakfast, lots of choice.

All the staff were friendly and ready to help so all in all an enjoyable and relaxing stay.

Thank you again for all your help and I will recommend Spabreak.co.uk to others.

kind regards

Di

From: Zoe Janik

Sent: 14 September 2009 12:10
To: Rebecca Slaughter
Subject: Cheltenham Chase Hotel

Hi Rebecca

Just wanted to send a quick email to say thanks to Spabreak Direct for our wonderful weekend of pampering at the Cheltenham Chase Hotel. We had a great time relaxing and enjoying the lovely food and atmosphere.

I would definitely recommend Spabreak Direct for many reasons but especially for the great value for money; we are already planning our next weekend away!!

Thanks for all your help.

Best regards

Zoe

From: Jennifer Holden

Sent: 10 September 2009 22:38
To: Tim Fothergill
Subject: Re: Spabreak Direct Residential Confirmation, Mrs Jennifer Holden, (2), Carden Park, 18th September 2009

Hi Tim

Thanks for your e-mail, most appreciated the time you put in regrding our spa break at Carden Park. Very efficient friendly, helpful service.

Regards

Jennifer Holden

From: Mary Wilson

Sent: 09 September 2009 20:25
To: Melissa Pearce
Subject: RE: Spabreak Direct Residential Confirmation,St. Davids Hotel - Saturday 26th September 2009 - One Night Spa A la Carte - Mr Matthew Webster (Mary Wilson)

Hello Mellissa

I have to say a big thank you to you for all your help. Your warm and bubbly personality via the phone can only add to the great service your company offers.

Thanks again, Mary

From: Nikki Rollins

Sent: 08 September 2009 20:01
To: Alex Mansi
Subject: RE: FW: Spabreak Direct Residential Confirmation, Mrs Nikki Rollins (2), Monday 7th September 2009, Moddershall Oaks

Hi Alex

Just wanted to say how wonderful our stay at Moddershall Oaks was - Sarah and I both thoroughly enjoyed it, a complete relax and exceeded our expectations. The accommodation was as pictured (quite often this is not the case), the staff were most helpful and friendly and actually smiled, the food was delicious and the facilities were spot on. Both Sarah and I enjoyed the lovely relaxing back massage too. A well enjoyed night away - and we said from the minute we arrived that we wished we were staying for longer!

Thank you so much for your help and we'll most definitely be booking to go there again soon, very soon hopefully!

Many thanks, Nikki

From: Amanda Quinn

Sent: 07 September 2009 10:49
To: Alex Mansi
Subject: Spabreak Direct Residential Confirmation, Ms Amanda Quinn (2), Saturday 5th September 2009, The Nottingham Belfry

Just wanted to say thank you for a lovely weekend at The Nottingham Belfry, the room was fab, the food was gorgeous and the treatments were lush.....already looking to go on another break away.

Amanda

From: Cat Quigley

Sent: 03 September 2009 15:51
To: Melissa Pearce
Subject: Re: Spabreak Direct Residential Confirmation, Portal Spa - Special Offer - One Night Unwind - Sunday 30th August 2009

Hi Melissa

I would like to say a big thank you on behalf of Leanne and myself for organising such a lovely spa break at the Portal Macdonald at short notice. We had a lovely weekend, staff friendly and helpful and facilities great. Will definitely use your company again.

Thanks Cat

From: Julie O'Connell

Sent: 25 August 2009 14:54
To: Spabreak Reservations
Subject: Cheltenham Chase Spa Break

Dear Cassandra

I am sending this email to thank you for the wonderful spa break you organised for us 6 overworked nurses! It was a wonderful time had by all. From booking in to our departure the hotel staff were polite and friendly giving us a warm welcome and storing our baggage until the rooms were ready so we could make use of all the spa's facilities right away. The food was of a very high standard and so were the rooms, very elegant and a real lovely suprise for us all. The treatments were great and we went away feeling very relaxed and that our "batteries" had been recharged. Once again thank you so much, we will definitely book again and we will tell all our friends and colleagues what a lovely time we had.

Yours

Mrs Julie O'Connell

From: Carley Poole

Sent: 24 August 2009 16:54
To: Cassandra Gooding
Subject: Re: Spabreak Residential Confirmation, Alexander House Hotel & Utopia Spa, Miss Carley Poole (20), Friday 21st August 2009

Hi Casandra

Just a quick note to say thank you for helping me organise my Spa Break. We all had a fantastic time the hotel and staff were fantastic. Thinking of planning another break!!

Many thanks

Carley Poole

From: Zoe Carmichael

Sent: 22 August 2009 22:25
To: Spabreak Reservations
Subject: Spa Day MacDonald Hill Valley Saturday 22nd August

Alex

All I can say is WOW. We have spent the most fanstastic day today at Hill Valley for my friends Hen Spa Day and it was just perfect. The staff were amazing, treatments incredible, food delicious...it was more than we could ever have wished for!! Amazing value too. Thank you so much for all your assistance, you were a pleasure to deal with and I am already searching your site for another break!! You and Hill Valley will be highly recommended to everyone I know! Speak soon to book the next one!!

Zoe Carmichael

From: Gary Pratt

Sent: 18 August 2009 12:24
To: Jodi Marsh
Subject: RE: Spabreak Direct Residential Confirmation, - Mr Gary Pratt - Norton Park - Friday 14th August 2009

Hello Jodi

I just wanted to let you know we had a great weekend and the hotel was exceptional. From the moment we arrived the staff were amazing. The package you offered was certainly great value for money.

We will most certainly be using your services again and will pass on the good word to our friends and family.

Thank you,

Gary

From: Jo Sidgwick

Sent: 18 August 2009 08:50
To: Alex Mansi
Subject: Re: Spabreak Direct Residential Confirmation, Miss Joanna Sidgwick (2), Wednesday 12th and Thursday 13th August 2009, Lythe Hill

Hi Alex

I just wanted to say thank you for your help in booking our spa break at Lythe Hill. We had the most fantastic time. The place was beautiful, the staff were excellent and we were granted everything we had requested. The food in the restaurant was delicious too!

We also can't say enough good things about the spa, too. Beautiful, spotless and very relaxing...

The package is such good value we could hardly believe it. We will be booking again soon no doubt!

Many thanks again Alex.

Kind regards, Jo

From: Lauren Ward

Sent: 17 August 2009 08:59
To: Spabreak Reservations
Subject: RE: AMENDED: Spabreak Direct Residential Confirmation, Crewe Hall, Mrs Cheryl Ward (10), 14th August 2009

Hi Kathryn

Just thought I'd let you know we all had a fantastic time. The place was beautiful, the staff were friendly and the treatments were excellent.

We are definitely planning to go again.

Kind Regards

Cheryl

From: Zoe Carmichael

Sent: 14 August 2009 16:27
To: Alex Mansi
Subject: RE: Spabreak Direct - Day spa confirmation, Ms Zoe Carmichael (7) Saturday 22nd August 2009, Hill Valley

Hi Alex

Many many thanks

The rest of us are all really looking forward to the day

Help has been much appreciated

Kind regards

Zoe

From: Louisa Rathbone

Sent: 14 August 2009 15:03
To: Alex Mansi
Subject: RE: Spabreak Direct Residential Confirmation, Ms Louisa Rathbone (6), Saturday 5th December 2009, Moddershall Oaks - Treatments confirmed

Hi Alex

Thanks for all your help – you’ve been great.

Best wishes

Louisa

From: Alexandra Blow

Sent: 13 August 2009 11:15
To: Rebecca Slaughter
Subject: RE: Urgent: Spabreak Direct Residential Confirmation, Miss Alexandra Blow (2), Alveston Manor, Tuesday 11th August 2009

Hi Rebecca

Just wanted to say thank you for organising the spa break, myself & Germaine had a really lovely relaxing time & I'll be recommending your site to my friends.

Regards

Alex

From: Corinne

Sent: 10 August 2009 10:13
To: Alex Mansi
Subject: Re : Spabreak Direct Residential Confirmation, Miss Corinne Bresson (10), 8th August 2009, Park Royal

Hi Alex

I just wanted to say we had a lovely time and the hotel and spa was fabulous. Thank you for your excellent advice and your contribution to make my hen party a time to remember!

Corinne

From: Justine Clovis

Sent: 04 August 2009 09:11
To: Cassandra Gooding
Subject: Spabreak - Crewe Hall - Sunday 2nd August 2009

Hi

Just to thank you for organising our spa break. We had a wonderful time and the cost of the break was incredibly reasonable!

Next time we need to escape we will be in touch!

Justine Clovis

From: Karen and Ian Horn

Sent: 01 August 2009 11:22
To: Cassandra Gooding
Subject: RE: Spabreak Direct - Day spa confirmation - Norton Park - Sunday 26th July 2009 - Mrs Karen Horn (2)

Cassandra

Just wanted to say thanks for your help with booking the spa break, my girlfriend and I had a fantastic day! Look forward to booking some more in the not too distant future.

Regards,

Karen Horn

From: Janice

Sent: 01 August 2009 10:30
To: Cassandra Gooding
Subject: Re: Spabreak Residential Confirmation - Matfen Hall - Monday 7th September 2009 - Ms Janice Spencer (2) -

Hi Cassandra

Just wanted to say thanks for all your hard work in arranging my break so quickly, and for keeping me updated throughout the process. I have been impressed with the service I've received and will definitely be using Spabreak Direct again in the future.

Many thanks

Janice

From: Mandy Shiel

Sent: 30 July 2009 09:44
To: Jodi Marsh
Subject: RE: Spabreak Direct Residential Confirmation, - Miss Amanda Shiel - Ashford International - Friday 28th August 2009

Hi Jodi

Just to say thanks for the efficient and friendly service I received from you yesterday when booking the Spa Break. I will definitely be recommending you to my friends and will use your company again, it was a 'breath of fresh air' in comparison to the customer service at Lastminute.com or lack of it........

Thanks again, I'm sure I will be in touch with further queries.

Kind regards

Amanda

From: Carole Rennard

Sent: 26 July 2009 11:42
To: Alex Mansi
Subject: Re: Spabreak Direct Residential Confirmation, Mrs Carole Rennard (4), Saturday 25th July 2009, The Welcombe Spa

Dear Alex

Thanks for the booking and your helpfulness. We had a lovely 24 hours at the Welcombe Spa Hotel, in beautiful surroundings. Food was excellent and breakfast offered so much choice. Dining staff were really charming. Only downside was the price of evening meal items. Couldn't do 3 courses on the £30 allowed.

Kind regards

Carole Rennard

From: Frazer

Sent: 24 July 2009 10:27
To: Melissa Pearce
Subject: RE:

Hi Melissa

Just a quick email to thank you for organising the below, it was a fantastic day / evening and thoroughly enjoyed by us both. Thanks for your recommendation and arranging the upgrade, which was fantastic.

Kind Regards,

Frazer

From: Cathryn Dodge

Sent: 23 July 2009 15:32
To: Cassandra Gooding
Subject: Re: Spabreak Residential Confirmation - The Cambridge Belfry - Sunday 9th August 2009 - Mrs Cathryn Dodge (2) - Ref 6002127

Hi Cassandra

Thankyou so much for all your help you have been fab!!!

Thankyou also for the added note you sent to the hotel r.e. our anniversary, bless you!!

Regards

Cathryn Dodge

From: Julie Naylor

Sent: 22 July 2009 20:49
To: Rebecca Slaughter
Subject: Re: Urgent: Spabreak Direct Residential Confirmation, Mrs Julie Naylor (8), Portal Spa, Saturday 7th November

Hi Rebecca

Thanks for all your help in booking the weekend. Very impressed with the way you have dealt with the booking from the initial enquiry to the actual booking. Will not hesitate to use Spabreak Direct again.

Kind regards

Julie

From: Diane Paul

Sent: 18 July 2009 17:37
To: Alex Mansi
Subject: Re: Spabreak Direct Residential Confirmation, Mrs Diane Paul (2), Sunday 13th September 2009, Norton Park

Hi Alex

Many thanks indeed for all your help also for taking the time to expain about the timings etc, superb service and for that I thank you, it is much nicer to speak to someone rather than the internet.

Kind regards

Di

From: Barbara Rochelle

Sent: 09 July 2009 15:13
To: Kay Avis
Subject: RE: Spabreak Direct Residential Confirmation - Crewe Hall - Mrs Barbara Rochelle - Friday 25th September 2009

I dealt with Cassandra last time and asked if she could look after me this time because she was so helpful and friendly. I have to say you've been great, too! - thanks for looking after me :)

Can't wait to get there now......

Barbara

From: Manjit Palak

Sent: 08 July 2009 12:47
To: Alex Mansi
Subject: Moddersahll Oaks

Just to let you know we a had a fantastic time. I would recommend it to anyone, no hidden costs, food was great and the service was excellent. Clare on reception was very helpful and friendly, I will be looking to book again, excellent value for money.

Thank you for all your help

Regards

Manjit Palak

From: Priti Kochhar

Sent: 02 July 2009 14:36
To: Spabreak Reservations
Subject: RE: Spa Break @ Grayshott Spa in June 09

Hi Kathyrn

I would like to say a big thank you for a very enjoyable time at Grayshott, I will definitely use your company again in the future and not to mention, pass on your details.

Thanks again

Priti Kochhar

From: Jo-Ann Ambler

Sent: 02 July 2009 09:20
To: Alex Mansi
Subject: Re: Spabreak Direct Residential Confirmation, Mrs Joanne Ambler (2), 26th June 2009, Aldwark Manor:

Hi Alex

We just wanted to send you a thank you for arranging our lovely spa break. We had a fabulous time and with you telling them it was our anniversary we arrived to a congratulations card and a bottle of Champagne on ice! Even more special as it was our first anniversary too.

We were very impressed with the whole package, the staff were more than helpful, the food was absolutely delicious and the spa was perfect, we felt very relaxed and pampered. We only wished we'd have booked for two nights!

We will definitely be looking to book again.

Thanks once again.

All the best, Jo

From: Jordan Simpkins

Sent: 27 June 2009 13:23
To: Cassandra Gooding
Subject: Crewe Hall

Hello Cassandra

I would just like to say a big thank you for booking me and my friend in at Crewe hall for Thursday and Friday of this week, we had a brilliant time and really enjoyed our spa break. We were very pleased with the service you provided and how efficiently both you and the company ran. We will certainly be booking a spa through you again, in fact we will be looking again in mid-September so if any good packages come up feel free to send them our way!

Thanks again!

Jordan Simpkins and Melissa Welliver

From: Neil Higgins

Sent: 23 June 2009 09:56
To: Alex Mansi
Subject: RE: Spabreak Direct - Day spa confirmation, Mr Neil Higgins (2), Saturday 20th June 2009, Alexander House

Hi Alex

Just wanted to say thanks for arranging the spa break at Alexander House for me this weekend on such short notice.

We had a fantastic time and really enjoyed the whole experience.

Kind Regards Neil

From: Naseem Husain

Sent: 22 June 2009 15:55
To: Melissa Pearce
Subject: RE: Spa break Direct Residential Confirmation,Sopwell House - Lazy Sunday - Sunday 7th June 2009 - Mr Naseen Husain

Hi Melissa

Just to let you know that we thoroughly enjoyed our stay at Sopwell House and enjoyed using the facilities and treatments.

Thanks for your help.

Kind regards Naseem

From: Liz Kenny

Sent: 18 June 2009 16:25
To: Alex Mansi
Subject: Re: Spabreak Direct Residential Confirmation, Mrs Liz Kenny (3), Saturday 4th July 2009, Grayshott Spa

Thanks Alex, much appreciated.

I have shown the details to the others and they are over the moon. It's perfect. Thanks for all your help.

Lizzy

From: Sian Wilson

Sent: 17 June 2009 09:53
To: Spabreak Reservations
Subject: Re: Spabreak Direct Residential Confirmation, Hill Valley, Ms Sian Wilson (18), 6th June 2009

Hi there

Just wanted to say thanks very much for the arrangements you made for us at Hill Valley. The weekend ran really smoothly. Food was lovely, service was great and our treatments were luuussshh. Would definitely book through you guys again. We had a fab weekend.

Thanks again

Sian Wilson

From: Alison Hitchen

Sent: 15 June 2009 10:34
To: Spabreak Reservations
Subject: RE: Spabreak Direct Residential Confirmation, Manchester Hotel, Miss Alison Hitchen (12), 13th June 2009

Hi Kathryn

We had a brilliant weekend. The hotel was super...lovely rooms, great food and excellent service. We all loved getting pampered yesterday morning in the spa. The location was fantastic and we couldn't have picked a better place to go for our weekend away.

Thank you.

Alison

From: Debbie Hill

Sent: 15 June 2009 09:41
To: Spabreak Reservations
Subject: Re: Hen weekend on 13th June at Frimley Hall

Hi Kathryn

What A Weekend!!!!!!

I just had to email and say to you thank you so much. The weekend was fantastic!!! It was everything you told me it would be. We walked around the grounds in our dressing gowns, the weather was super so lots of sun bathing, the spa treatments were amazing, the relaxation room we sat in after our treatments with lovely comfy chairs stools blankets tea/coffee. The food was really superb, we had our own dining room which was great as we could be noisy without upsetting anyone else(not that we were of course). The evening meal was just as good and they brought in a cd player so we had some music in the back ground and we played silly games afterwards. All my friends have phoned and texted me this morning saying how much they have enjoyed themselves. I have told my friends to come to Spabreak Direct to book any Spa Weekends with. Once again thanks so much for making my Hen Night one to remember.

Debbie Hill
(future Mrs O'Callaghan)

From: Rafael Choudhury

Sent: 12 June 2009 20:43
To: Spabreak Reservations
Subject: RE: Spabreak Direct Residential Confirmation, Hampshire Court, Mr Rafael Choudhury (2), 13th June 2009

Fantastic! Thank you very much, will recommend you guys to everyone I know!!

Regards

Rafael

From: Vikki Clayton

Sent: 05 June 2009 14:47
To: Melissa Pearce
Subject: RE: 05/06/09 - AMENDED to 10 guests: Spabreak Direct Residential Confirmation, Slaley Hall, Miss Victoria Clayton (8), 6th June 2009

Hi Melissa

Many thanks for your efforts, I think we are definitley ready for a rest! I would also like to thank other members of the spa break team who have been excellent help throughout, we would certainly use Spabreak Direct again in the future.

Kind regards

Victoria

From: Beccy Smith

Sent: 04 June 2009 09:54
To: Cassandra Gooding
Subject: RE: Spabreak Residential Confirmation, Frimley Hall, Saturday 11th July 2009, Miss Rebecca Smith (2), Ref 169637

Thanks Cassandra

That's great! Thanks very much for organising this all so quickly, fantastic service, I will definitely be recommending you to all my friends.

Kind regards

Rebecca

From: Linda Harrison

Sent: 03 June 2009 20:22
To: Jodi Marsh
Subject: RE: Spabreak Direct Residential Confirmation, - Miss Emma Maddison - Park Royal - 5th and 6th June 2009

Jodi

Thank you for your emails confirming all the details. You have been very helpful and I could not have asked for a better service. I have just spoken to the couple and they had a brilliant time.

Thank you again.

Linda

From: Margaret Clarke

Sent: 03 June 2009 16:10
To: Spabreak Reservations
Subject: RE: Spabreak Direct Residential Confirmation, The Grove, Mrs Margaret Clarke (6), 28th November 2009

Thank you Kathryn for all your help. So excited about going now!

Margaret

From: Andy Baird

Sent: 02 June 2009 16:04
To: Spabreak Reservations
Subject: Re: Elmers Court, Mr Andrew Baird (2)

Dear Kathryn

Thank you for this, it is very much appreciated.

My wife is away with work this week but when she returns I will discuss with her and hopefully we will take Elmers Court up on their kind offer.

Please accept my thanks for helping to deal with this so quickly and effectively. I have been nothing other than impressed with your customer service throughout this booking and I won't hesitate to use Spabreak Direct again in the future.

Kind regards

Andy Baird

From: Glenn Hodgkinson

Sent: 02 June 2009 12:40
To: Cassandra Gooding
Subject: RE: Spabreak Residential Confirmation, Portal Spa, Mr Glenn Hodgkinson (2) Sunday 24th May 2009 ref 371287

Hi Cassandra

Just a quick note to say we had a lovely time at the Portal last weekend. Thanks for all your work in sorting out times etc for treatments and the meal, I made you work for your money!! Will definitley use your website again, when I feel like I have deserved another break!

Thanks again

Glenn

From: Florence

Sent: 01 June 2009 23:47
To: Cassandra Gooding
Subject: Re: FW: Spabreak Residential Confirmation, Five Lakes - Wednesday 27th May 2009 & Thursday 28th May 2009

Hi Cassandra

I just wanted to drop Spabreak Direct a line to let you know what a great time my mum and I had at Five Lakes Hotel. The staff were friendly and polite, the facilities were top class and we thoroughly enjoyed our stay.

Many thanks

Florence

From: Rachel

Sent: 01 June 2009 12:16
To: Jodi Marsh
Subject: Re: FW: Spabreak Direct Residential Confirmation, Matfen Hall - Thursday 28th May 2009

Hi Jodi

I just wanted to say thank you for helping me book Matfen Hall last week as a surprise present for my parents Pearl Wedding Anniversary. They have not stopped talking about the venue, evening meal and the treatments we booked them in for, which I was a little sceptical about as they do seem old school at times about things like that...however I got them well and truly hooked so I have passed on your details for further bookings!

Just thought some people might never get back to you after they have used your service through spabreak direct and I thought I wouldn't be one of those people, I would simply tell you it was a success.

Thank you

Rachel

From:

Maggie Stocks
Sent: 01 June 2009 08:54
To: Melissa Pearce
Subject: Stocks Hen Party - 30th May Crewe Hall Hotel

Hi Melissa

Thought I would let you know that all went well with our hen party this weekend. The weather was wonderful and Crewe Hall Hotel stunning. Everyone managed to get their treatments. Some asked for changes which were accommodated by the very pleasant staff. Thank you so much for sorting out the difficulties for us at such short notice.

We were impressed by the standard of the rooms and also the food. The swimming pool was wonderful as you could swim lengths without bumping into other people or only swimming 3 strokes before reaching the other end of the pool.

We all had a wonderful time and I will thoroughly recommend your company to my friends. Thank you once again to you and Glenda for your pleasant efficiency and for helping to make Helen's hen do a special occassion. I look forward to contacting you within the near future for a 'ladies who lunch' spa break.

Best wishes

Maggie

From: Peter Simpson

Sent: 29 May 2009 19:01
To: Alex Mansi
Subject: Re: Spabreak Direct Residential Confirmation, Mrs Alison Simpson (2), Wednesday 27th May 2009., Crewe Hall, REF: 5724278

Hi Alex

I just wanted to say 'thank you' for booking the spa break at Crewe Hall. We had a really relaxing time - it was just what we needed. We had a big corner room with views over the grounds and really nice food. Brilliant spa and treatments. It was an amazing package for £99 per person - we can't wait to book another break. (Planning to work our way round Cheshire, Lancashire, Staffordshire and Yorkshire!!) We will definitely recommend you to all our friends.

Thanks again

Alison and Erin Simpson

From: Joanne Hodges

Sent: 29 May 2009 07:59
To: Alex Mansi
Subject: RE: Spabreak Direct Residential Confirmation, Ms Joanne Hodges (2), Friday 24th July 2009, Danesfield House

Hi Alex

Just to say a big thanks for all your prompt help.

Kind Regards

Jo Hodges

From: Helen Ridge

Sent: 26 May 2009 10:17
To: Melissa Pearce
Subject: Helen Ridge

Hi Melissa

I just wanted to say a big 'thank you' to you for all your organising and patience over all the changes I made with my spa booking.

We all had such a wonderful weekend, the staff at Ashford International were so polite and friendly, the food was great and the rooms were amazing. We didn't get upgraded but it didn't matter as our stay was so pleasant. The spa treatments - well what can I say - they were heaven!

I would highly recommend the hotel and have already told my friends to book through Spabreak if they are looking for a relaxing weekend. It was such good value for money.

Thank you once again, you've been great!

Best wishes,

Helen

From: Rebecca Hausler

Sent: 20 May 2009 14:16
To: Melissa Pearce
Subject: RE: Spabreak Direct Residential Confirmation, Whittlebury Hall - Spabreak Direct Exclusive Two Night Spa Break - Saturday 29th,Sunday 30th August 2009 - Miss Rebecca Hausler

Melissa, you’re a star – thank you!

This has been so pain free! I thought organizing 8 girls for a weekend away would be a nightmare, but apparently not.

Many thanks. Will recommend Spabreak Direct – cant wait to get away!

Rebecca

From: Kate Chaney

Sent: 19 May 2009 13:05
To: Spabreak Reservations
Subject: Re: Spabreak Direct Residential Confirmation, Cheltenham Chase, Miss Katherine Chaney (5), 11th July 2009

Dear Kathryn

Thank you very much for your hard work on this - it's very much appreciated.

Kind regards

Katherine

From: Lesley Maloney

Sent: 11 May 2009 11:19
To: Kay Avis
Subject: Re: Spabreak Direct Residential Confirmation - Crewe Hall - Lesley Maloney - 9th May

Hi Kay

Just a note to say thank you so much for all your help in booking this spa weekend.

It was wonderful, Crewe Hall was amazing. We had a fantastic time, very relaxing, the treatments were excellent and the staff were so attentive.

We will definitely be booking to go again!!

Once again, thanks for all your help.

Kind regards

Lesley

From: Vivienne Matthews

Sent: 06 May 2009 18:06
To: Kay Avis
Subject: Re: Carden Park - Francine Matthews - 30th April

Hello Kay,

Just to thank you so much for your helpful manner and professional and friendly way in which you dealt with our booking (and rearrangements!). Francine and James had a lovely time at Carden Park, a treat for his 21st Birthday. It is such a pleasure to speak to nice people like yourself. I will certainly be recommending you and your company in the future.

Kindest regards,

Vivienne Matthews (Francine's mum)

From: Natalie Keelan

Sent: 28 April 2009 17:40
To: Alex Mansi
Subject: Thank You

Hi Alex

Apologies for the delay in sending this to you but I just wanted to thank you for all your help in arranging Sam's hen do at Lythe Hill Hotel so efficiently. We all loved the hotel & spa and would highly recommend it as well as recommending your services.

Thanks again and hope to be in touch soon to arrange more spa breaks!!

Kind Regards

Natalie

From: Sue Burley

Sent: 27 April 2009 14:25
To: Alex Mansi
Subject: Re: FW: Spabreak Direct Residential Confirmation, Mrs Sue Burley (6), 25th April 2009, The Welcombe Spa

Message for Alex

My work colleagues and I have just returned from an amazingly relaxing spa break and we wanted to thank you for making all the arrangements. This is the second time we have been to the Welcombe Spa and each time we have had a lovely weekend. It was certainly worth upgrading to the executive room! Many thanks again.

Best Wishes Sue Burley

From: Lisa Whitehead

Sent: 27 April 2009 12:26
To: Kay Avis
Subject: RE: Spabreak Direct Residential Confirmation - Portal Spa - Lisa Whitehead - 18th April

Hi Kay

Would just like to let you know that our spa break at the Macdonald Portal Spa was excellent, we were very pleased with the whole package and the facilities and would definitely recommend it and would not hesitate in going back there.

The staff in the spa were very friendly and professional and the facials and the back massages were fantastic in beautiful tranquil surroundings, all in all an excellent visit was had by all.

Lisa, Paula & Sarah

From: Alex Cochrane

Sent: 27 April 2009 09:14
To: Kay Avis
Subject: RE: Spabreak Direct Residential Confirmation - Sopwell House - Alexandra Cochrane - 25th April

Kay

Thank you so much for finding this deal for my friend and I for last Saturday! We had a fantastic time and can’t believe how good the offer was! The hotel was lovely, the staff were extremely attentive and helpful… all in all our stay was perfect!

Thanks, Alex

From: Carlo Safina

Sent: 17 April 2009 09:22
To: Alex Mansi
Subject: Spa break!

Many thanks again for booking this for my girlfriend and I. I will certaintly be using your service again as it was excellent! Brilliant service!

Many thanks again.

Kind Regards

Carlo Safina

From: Jan Matthews

Sent: 10 April 2009 11:19
To: Cassandra Gooding
Subject: Re: FW: Spabreak Direct Residential Confirmation, Portal Spa, Miss Jan Matthews (2), Wednesday 8th April 2009, Ref 336758

Dear Cassandra,

Just wanted to tell you that the stay was fantastic! The Portal was amazing (and so, so clean!), the treatments divine and the staff were all really friendly. The stay completely exceeded my expectations - Thank you. I have never really written to say how great a place is before, but this was exceptional.

Jan Matthews

From: Rachel Buckley

Sent: 08 April 2009 19:48
To: Melissa Pearce
Subject: RE: Spabreak Direct Residential Confirmation, Cheltenham Chase - Saturday Late Check Out Deal - Saturday 9th May 2009 - Miss Rachel Buckley

Hi Melissa

Just wanted to say thanks again for all your help. Brilliant customer service and this is the second time I have used you and I definitely will tell all how easy Spabreak Direct is to book with.

May 9th is a special weekend as we are celebrating our engagement and the Chase is such a lovely hotel, I would recommend it to anyone.

Rachel

From: Cara Parish

Sent: 08 April 2009 23:56
To: Alex Mansi
Subject: Re: Spabreak Direct Residential Confirmation, Miss Cara Parish (3), 17th May 2009, The Portal Spa, 337257/258

Many Many thanks for all your help you've been an absolute sweetheart!

Will ring the spa tomorrow with additional treatment requests as you suggest.

Again thanks

Cara x

From: Vicki Bullock

Sent: 01 April 2009 16:57
To: Kay Avis
Subject: Re: Spa Break Direct - Grayshott Spa - Vicki Bullock - 10th or 11th April

Hi Kay

Thanks for your help and I will definitely use Spabreak Direct if I have any future need as I have been very impressed with the service.

Best wishes.

Vicki

From: Keith Potts

Sent: 31 March 2009 14:44
To: Kay Avis
Subject: RE: Spabreak Direct Residential Confirmation - Keith Potts - Cotswold Water Park Hotel & Spa 6 - 1st + 2nd May

Dear Kay

Thanks for confirming our booking at the Cotswold Water Park Hotel. I was expecting all the arrangements to be made by email so it was a pleasant surprise to receive your phone call. It’s a pleasure to deal with a company which makes that extra effort and maintains the personal touch.

Thanks again

Keith Potts

From: Dawn Nelson

Sent: 26 March 2009 20:06
To: Cassandra Gooding
Subject: Spa Day

Hi Cassandra

Had a wonderful spa package. Great value for money. It was a Mother's Day treat for my mum and also her Birthday, she had a fab time!! Thanks again

Dawn Nelson

From: Barbara Rochelle

Sent: 16 March 2009 13:21
To: Cassandra Gooding
Subject: RE: Spabreak Direct Residential Confirmation, Portal Spa, Mrs Barbara Rochelle (9) Saturday 7th March 2009

Cassandra

Thank you so very much for a wonderful break. All the girls loved it, though at times it was like herding cats. Honestly, what a bunch!!! :) Hotel was great as was the food and the spa was very relaxing. Everyone came away having had a great time, even the one who wanted to change the deal at the last minute.

Is there someone I can email to say thanks for all you did?

Barbara

From: Tracey Rees

Sent: 13 March 2009 21:18
To: Alex Mansi
Subject: RE: Spabreak Direct Residential Confirmation, Mrs Tracey Rees (3), 8th & 9th May 2009, Whittlebury Hall

Hi Alex

Thanks very much for confirming the booking, that’s great. We’re looking forward to it and I’d definitely use www.spabreak.co.uk again, you’ve been quick to respond, quick to book and very friendly!

Tracey

From: Donna Perry

Sent: 11 March 2009 11:55
To: Kay Avis
Subject: Re: Spabreak Direct Residential Confirmation - The Cambridge Belfry - Donna Perry - 14th March

Hi Kay,

Thanks for your help with this, really fast and efficient service.

Best regards, Donna

From: Lisa Whitehead

Sent: 03 March 2009 16:31
To: Kay Avis
Subject: RE: Spabreak Direct Residential Confirmation - Portal Spa - Lisa Whitehead - 18th April

You are a star!

Thank you, and we are all really looking forward to it and will let you have some feedback once we have been.

Cheers Lisa

From: James Oaten

Sent: 25 February 2009 20:30
To: Cassandra Gooding
Subject: RE: Spa break Direct Residential Confirmation,Stoke Park, Rebecca Dengler (2), Monday 9th Febraury 2009

Hi Cassandra

I just wanted to drop you a quick note to say thank you for arranging this. Becca and her friend had a fantastic day, and I wouldn't have been able to arrange this without the Spabreak website, or your help. The only problem is I think Becca's developed a taste for spas now. This could prove expensive...

Many thanks, and best wishes, James

From: Alice Halstead

Sent: 21 February 2009 22:31
To: Melissa Pearce
Subject: RE: FW: Spabreak Direct Residential Confirmation, Aldwark Manor - 13th February 2009 - Friday Night Special - Karen Hamshaw

Hello Melissa

Just wanted to say a huge thank you for organising the spa break at Aldwark Manor for Karen and Helen. I had numerous phone calls and picture messages whilst they were and from their voices I could tell they were having a lovely time and were treated like princesses which is what we wanted. They thoroughly enjoyed spending the day at the spa and getting pleasure from the treatments. I have written a letter of thanks to Aldwark Manor too but wanted you to know how grateful we are for you all the hard work and organisation you put into booking their spa break.

Thank you once again.

Alice Halstead

From: Kath McDonagh

Sent: 21 February 2009 09:15
To: Jodi Marsh
Subject: Re: FW: Spabreak Direct Residential Confirmation - Mrs Kath McDonagh - Portal Spa - Thursday 5th March 2009

Hi Jodi,

Can I just say I'll recommend your website and service to my friends and family, as it has been incredibly easy to organise.

Thanks again, Kath

From: Louise Verrall

Sent: 18 February 2009 15:30
To: Jodi Marsh
Subject: RE: Spabreak Direct Residential Confirmation - Miss Louise Verrall - Grayshott Spa - Wednesday 25th February 2009

I couldn’t be more grateful for the honest and knowledgeable advice given to me about choosing an appropriate Spa hotel to suit my requirements. Jodi has been able to answer every question I had with regards to the spa break and her service was exceptional. I would recommend Spabreak Direct to all my friends and family. It has been a pleasure dealing with this company, especially Jodi and I will certainly be back – when I can afford it!! Thank you Spabreak Direct!!

Thanks, Lou

From: John Day

Sent: 16 February 2009 18:46
To: Glenda Roots
Subject: Re: Spabreak Direct Residential Confirmation, Donnington Valley - 1 Night Valentione Package - Mr. John Day - 14th February 2009

Glenda

Just a quick email to say you are an absolute star. Thank you so much for going the extra mile for us and putting in the time to make phone calls late on Friday afternoon to sort our booking. The weekend was the best weekend away my wife and I have had away in 10 years of marriage and a weekend we will not forget for a long time. The facilities, the food and the band were excellent.

You made this possible for us and I am extremely grateful. We will certainly be using your services again in the future. If you do have a mailing list please do add me to it for information on future events.

Kind regards, John

From: Claire Sutton

Sent: 16 February 2009 11:30
To: Cassandra Gooding
Subject: RE: Spabreak Direct - Day spa confirmation, Rowhill Grange, Miss Claire Sutton (2), Monday 23rd February 2009

Brilliant – thank you ever so much for your time spent on this reservation – everything looks fine.

Kind regards, Claire

From: Janine Finney

Sent: 15 February 2009 13:16
To: Melissa Pearce
Subject: Re: Spabreak Direct Residential Confirmation,Lansdowne Place Midweek Residential Spa Offer - Thursday 19th February 2009 - Miss Janine Finney

Thanks Melissa.

All looks correct. Youv'e been really helpful, I'll bare you in mind for next time all the girls are getting together for a spa break.

Janine

From: Mrs Parr

Sent: 13 February 2009 11:16
To: Spabreak Reservations
Subject: Re: FW: Spabreak Direct Residential Confirmation, Crewe Hall, Mrs Parr

Hi Kathryn,

I spoke to one of your colleagues and asked her to pass on my thanks to you for dealing with our booking so efficiently.

Many thanks once again, this must be about the 3rd or 4th break I've booked with your company and it always offers a great service!

Mrs S Parr

From: Tracy Johnson

Sent: 11 February 2009 10:16
To: Alex Mansi
Subject: RE: FW: Spabreak Direct Residential Confirmation, Miss Tracy Johnson (2), 8th February 2009, Forest Pines, 5202289

Hi this is Tracy Johnson

Just wanted to say that after using your company and visting Forest Pines, how impressed I have been and what excellent value for money the break was. Will definately be recommending your website to friends and family.

Thanks once again from a very relaxed Tracy!!

From: Sarah Sherriff

Sent: 04 February 2009 18:46
To: Alex Mansi
Subject: RE: Spabreak Direct Residential Confirmation, Miss Sarah Sherriff (4), 28th March 2009, Aldwark Manor

Thank you very much for your help Alex - you've been great.

Sarah.

From: Nick Keenan

Sent: 04 February 2009 12:16
To: Spabreak Reservations
Subject: RE: nick keenan

Hi Kathryn

Thanks for all the help, you have been fantastic!! And thank you for being so quick in replying to me, it's rare to get such good service.

Thanks again. Best Wishes

Nick Keenan

From: Joanne Cotterell

Sent: 29 January 2009 18:00
To: Spabreak Reservations
Subject: RE: Spabreak Direct Residential Confirmation, Lythe Hill, Miss Joanne Cotterell (2), 16 & 17 February 2009

Hi Kathryn,

That's brilliant thanks so much. I didn't think it would be that quick and easy.

Thanks again

Joanne

From: Kerrie Hargreaves

Sent: 29 January 2009 16:16
To: Kay Avis
Subject: RE: Spabreak Direct Residential Confirmation - Crewe Hall - Kerrie Hargreaves - 14th February

Ah thats great, you have been such a great help, thank you.

Kerrie Hargreaves

From: Louise Anglicas

Sent: 23 January 2009 17:31
To: Alex Mansi
Subject: Re: FW: Spabreak Direct Residential Confirmation, Ms Louise Anglicas (4), 22nd February 2009, Shrigley Hall

Hello Alex,

Thank you so much for making the booking for us!

Thanks again for arranging it all for us and for a very speedy service!

Much appreciated,

Kindest Louise

From: Dhrutee Davé

Sent: 15 January 2009 16:16
To: Jodi Marsh
Subject: Re: FW: Spabreak Direct Residential Confirmation, - Miss Dhrutee Davé - Grayshott Spa - Sunday 18th January 2009

Hi Jodi

Thanks so much for sorting all this out for us. I am sure it will be the relaxing break we need! I know where to come next time and will reccomend you to my sister who is a big spa fan.

Thanks again. Dhrutee

From: Kit Fernandes

Sent: 14 January 2009 14:31
To: Alex Mansi
Subject: RE: Spabreak Direct Residential Confirmation, Mrs Catherine Fernandes (2), 27th, 28th, 29th January 2009, Whittlebury Hall

Thank you so much Alex, you are a Star.

Regards, Catherine

From: Sarah MacKenzie

Sent: 13 January 2009 18:01
To: Cassandra Gooding
Subject: RE: Spabreak Direct - Day spa confirmation, Alexander House Hotel & Utopia Spa, Mrs Sarah Mackenzie (2), Friday 23rd January 2009

Fantastic - thank you very much for your help!

Sarah MacKenzie

From: Prakash Darji

Sent: 05 January 2009 15:31
To: Kay Avis
Subject: Re: Spabreak Direct Residential Confirmation - Five Lakes - Mr Prakash Darji - 28th + 29th December

Hi Kay,

Just to say a BIG thank-you for organising our Spa Break. Every little detail was delivered to our requirements and went smoothly.

Best regards

Prakash

From: Nadia Mostaghel

Sent: 17 December 2008 10:45
To: Alex Mansi
Subject: RE: Spa Break in Cheshire - 13th & 14th February 2009

Hi Alex,

Just wanted to thank you for all your help in booking Carden Park for us in November.

We thoroughly enjoyed our stay on 13th December 2008 and already cannot wait to return! I could not of wished for a warmer, friendlier stay, the staff at Carden Park are an asset to the hotel. We look forward to staying at Carden Park in the near future.

I will be in touch when we are ready to book our weekend for February 2009, as it was you that made our stay even more special, the organisation and service provided by yourself was fantastic!

Regards, Nadia

From: Fiona Alexander

Sent: 16 December 2008 19:15
To: Kathryn Colligon
Subject: FW: Spa weekend at Risley Hll

Dear Kathryn,

Last weekend me and my friends celebrated our friends 40th birthday at Risley Hall with a spa night treat.

We had a fantastic time from start to finish. The rooms were grander than I expected, the staff were very friendly and helpful, the spa was wonderful (we had the place to ourselves!) and the evening meal absolutely beautiful.

All in all it exceeded our expectations and we are already planning when to go back! Please can you pass our compliments on to the Hotel staff on reception and at the spa.

Thank you for all your help re-booking also.

Kindest regards, Fiona Alexander

From: Robin Bentley

Sent: 13 December 2008 08:31
To: Kay Avis
Subject: RE: Spabreak Direct - Venue Day Spa Voucher Confirmation - Eden Day Spa at Hoar Cross Hall - Robin Bentley - Voucher

You are a star performer and can talk eskimos in to buying ice.

Thank you for such excellent service.

From: Matt Perry

Sent: 11 December 2008 15:16
To: Jodi Marsh
Subject: Re: FW: Spabreak Direct Residential Confirmation, - Mr Matt Perry - Grayshott Spa - 17th, 18th, 19th and 20th December 2008

Thanks Jodie your service has been fantastic, great job :)

From: Tracey Griffiths

Sent: 02 December 2008 19:00
To: Kay Avis
Subject: Spa Break Weekend

Dear Kay

My sister and I went away on a spa break this weekend (29th-30th November), we had a fantastic time at Hill Valley, the accommodation as well as the treatments we had far exceeded our expectations. Thank you very much for sorting everything out it made it all a lot more relaxed and enjoyable, it was just what we both needed. Thank you very much, I am sure we will be booking another break in the new year and will not hesitate to contact you as well as recomending you to friends.

Thanks once again, Tracey Griffiths

From: Judith Worthington

Sent: 30 November 2008 16:16
To: Spabreak Reservations
Subject: Re: Spabreak UK Residential Confirmation, Formby Hall, Judith Worthington (4), 21 & 22 November 2008

Hi Kathryn

Just wanted to let you know that we had a lovely time at Formby Hall last weekend. The hotel rooms were fab especially as everything is all lovely and new, the spa was great (particulary liked thermal heaven), the food was excellent and everybody was very friendly.

Thank you for your help with the booking

Regards, Judith

From: Tracy Woodcock

Sent: 27 November 2008 16:45
To: Kay Avis
Subject: RE: Spabreak Direct - Day spa confirmation - Alexander House - Tracy Woodcock - 6th December

Thanks Kay that is perfect and so efficient - we're looking forward to a lovely day.

Best wishes, Tracy

From: Rebecca Hawkwood

Sent: 25 November 2008 12:16
To: Melissa Pearce
Subject: RE: Spabreak Direct - Day spa confirmation - Portal Spa - Rebecca Hawkwood - 22nd November 2008

Hi Melissa,

Just wanted to say thanks for your help last week booking the spa day for me. It was the best day I've had in ages and my mate loved it too!

Cheers! Rebecca

From: Lisa Haynes

Sent: 24 November 2008 21:15
To: Jodi Marsh
Subject: RE: Spabreak Follow-Up

Hi Jodi,

Thank you for the information you kindly provided. We were impressed with your service and will certainly consider staying at one of your spas in the future.

Kind regards, Lisa

From: Chalene Chandrasiri

Sent: Mon 11/24/2008 3:25 PM
To: Spabreak Reservations
Subject: RE: Group Spa Break in November 2008

Donnington was absolutely lovely, I enjoyed it and so did the rest of the group I went with. I would go there again and recommend to anyone.

From: Paulette

Sent: 29 October 2008 11:31
To: Kay Avis
Subject: Re: Spabreak UK Residential Confirmation - Felbridge Hotel & Spa - Elaine Campbell - 6th December

Good morning Kay,

Thank you for your email. I have checked all the details very carefully *smile* and everything is in order.

Once again, thank you for all your help - it has been a pleasure booking this event with you and I will definitely use you again.

Kind regards, Paulette

From: Vijay Bhatti

Sent: 27 October 2008 11:15
To: Kay Avis
Subject: RE: Spabreak UK Residential Confirmation - Mr Vijay Bhatti - Ashford International - 7th November

Hi Kay,

Thanks so much for arranging this and securing the lower price, this is most appreciated.

Many thanks.

Kind regards, Vijay

From: Nicola Travis

Sent: 08 October 2008 14:31
To: Jodi Hill
Subject: Re: Spabreak Residential Confirmation, Titanic Spa - Miss Nicola Travis - Saturday 18th October 2008

Hi Jodi thats excellent thanks for your help!

(I have already recommended the spa break service to some but will continue to, its been great!)

Cheers, Nicola

From: Anne Bartholomew

Sent: 04 October 2008 16:16
To: Jodi Hill
Subject: RE: Spabreak Residential Confirmation, - Mrs Anne Bartholomew - The Lygon Arms - Saturday 22nd November 2008

Hi Jodi

Thanks for your efficient service and help with this booking. It is nice to feel looked after as a customer. I have just had a major op that I am recovering from, hence our Spa break treat. I am hoping all goes well so that I shall use Spabreak again in the future.

Anne Bartholomew

From: Milly Riley

Sent: 30 September 2008 15:46
To: Melissa Pearce
Subject: RE: Spabreak - Residential Confirmation - Mrs Emily Riley - 26th September 2008

Hi Melissa

Just a quick note to let you know we had a fantastic weekend at the Park Royal. The staff couldn't have been friendlier, we felt really looked after and would recommend it to anyone.

Thanks for your help, Milly

From: Michael Jeffrey

Sent: 22 September 2008 10:45
To: Alex Mansi
Subject: RE: Spa Break @ Aldwark Manor, 5th, 6th 0r 7th October 2008

Hi Alex,

Many thanks for your reply so soon.

Your information is very helpful and I appreciate your time, I would like to thank you for replying so quickly and I assure you I will be booking one of your suggestions very soon.

I think it is just what Emma will need after such a dramatic tour of duty in Afghanistan. Once again I would like to thank you for your time and assure you I will be in touch very soon.

Mike

From: Shahla Siddiqui

Sent: 16 September 2008 16:46
To: Alex Mansi
Subject: RE: Spabreak UK Residential Confirmation, Miss Shahla Siddiqui (2), 4th October 2008, Shrigley Hall

Hi Alex,

Thank you so much for all your help – I really appreciate it!

I will of course let you know if the situation changes and we can’t go but fingers crossed we will make it!

Thanks for trying to secure an upgrade for us on my birthday – a nice added touch!

With best wishes, Shahla

From: Sonia Styles

Sent: 15 September 2008 19:16
To: Kay Avis
Subject: RE: Spabreak - Residential Confirmation, Ardencote Manor - 1 Night Relaxation Break 1 Treatment - Ms. Sonia Styles - Saturday 13th September 2008

Kay,

Thanks for all of your help with this event. The weekend went very well and the staff at Ardencote were great. It really is a super venue for a group such as ours and can highly recommend it.

Kind Regards, Sonia xx

From: Richard Spence

Sent: 27 August 2008 10:00
To: Kay Avis
Subject: RE: Spabreak UK - Day spa confirmation - Risley Hall - Richard Spence - 28th August

Hi Kay

Thanks for the information and the excellent customer service you have provided.

Regards, Rich Spence

From: Suzette Allcorn

Sent: 13 August 2008 11:16
To: Alex Mansi
Subject: RE: Spabreak UK Residential Confirmation, Miss Suzette Allcorn (2), 28th September 2008, Moddershall Oaks

Hi Alex

Many thanks for your help and for sorting out the early use of the facilities on Sunday (and the wine!), much appreciated.

Really looking forward to it.

Kind regards, Suzette

From: Neil Duncan

Sent: 30 July 2008 15:00
To: Spabreak Reservations
Subject: RE: Spabreak UK Residential Confirmation, Moddershall Oaks, 3 Night Break, Mr Neil Duncan (2) 22rd July 2008 to 25th July 2008

Hi Marilyn

Just to say that Kim and I had a fabulous time at Moddershall Oaks last week. Everybody there were so friendly and helpful. The hotel setting and facilities were great and food (and wine) excellent.

Thanks for your help in making Kim's 50th birthday very memorable.

Best Wishes
Neil & Kim

From: Louise Nevill

Sent: 24 July 2008 21:31
To: Spabreak Reservations
Subject: Re: Spabreak Booking

Hi

Thank you for your email. I can confirm receipt and receipt of the vouchers in the post today - a very efficient service - thanks agaiin.

Louise

From: Alke Boessiger

Sent: 17 July 2008 16:31
To: Jodi Hill
Subject: RE: Spabreak Day Spa Voucher Confirmation - Gill Main - Matfen Hall

Thanks a million Jodi, this is excellent service.

Best regards, Alke

From: Stephen Murphy

Sent: 16 July 2008 13:45
To: Kay Avis
Subject: RE: Spabreak UK - Day spa confirmation - The Lygon Arms - Samantha Murpy - 24th July

Kay

Thanks for a fantastic service. Quick, prompt and friendly - I'll be back.

Bye for now

Stephen Murphy

From: K Hedges

Sent: 15 July 2008 20:45
To: Kathryn Colligon
Subject: Re: FW: Spabreak UK Residential Confirmation, Whittlebury Hall, Mrs Kathryn Hedges (14), 25th October 2008

Kathryn

Thank you so much for you help, you have shown me that sometime's it pays to keep the "middle man in!".

Kathryn Hedges

From: Catherine Fairhall

Sent: 08 July 2008 12:00
To: Kathryn Colligon
Subject: RE: Spabreak UK Residential Confirmation, Five Lakes, Mrs Catherine Lewis (2), 23rd July 2008

Hi Kathryn,

Looks great - thanks for booking this for us

Catherine

From: Emma Stenson

Sent: 28 June 2008 13:45
To: Kathryn Colligon
Subject: Re: FW: Spabreak UK Residential Confirmation, Sopwell House, Ms Emma Goble (2), 1st July 2008

Thank you for being so efficient.
Kind regards
Emma Goble

From: Wendy Haycocks

Sent: 27 June 2008 12:00
To: Alex Mansi
Subject: Re: FW: Spabreak Day Spa Voucher Confirmation, Miss Wendy Haycocks

Many thanks Alex,

Very impressed with your friendly and helpful service.

Wendy

From: Sabine Henning

Sent: 16 May 2008 16:01
To: Spabreak Reservations
Subject: RE: Message from the Spabreak Help Page

Dear Ian,

Thank you soo much for all your help !
I have received the voucher - looks great !!

You are my star !

Have a nice weekend.
Sabine

From: Andrew Waller

Sent: 07 May 2008 16:15
To: Jodi Hill
Subject: RE: Spabreak Residential Confirmation, - Mr Andrew Waller - Utopia - Wednesday 21st May 2008

Thank you for your efficient service.

Regards, Andy

From: Grant Weinberg

Sent: 30 April 2008 15:16
To: Glenda Roots
Subject: Re: FW: Spabreak - Residential Confirmation, The Felbrige Hotel and Spa - 1 Night Indulgence Break - Mr. Grant Weinberg - Saturday 10th May 2008

Many thanks - good service and a pleasure to deal with

Regards Grant

From: Wendy Christie

Sent: 25 April 2008 11:01
To: Jodi Hill
Subject: RE: Spabreak Residential Confirmation, - Mrs Wendy Christie - Hellidon Lakes - Saturday 19th July 2008

Thanks for all your help

It has been a pleasure dealing with you

Kind regards, Wendy

From: Jacinta

Sent: 24 April 2008 21:16
To: Kay Avis
Subject: Re: Spabreak UK Residential Confirmation - Risley Hall - Jacinta Shillingford - 26th April

Hi Kay!

Thank you for sending confirmation of my booking. I'd like to add that whoever I spoke to on the phone today had one of the most cheery and welcoming voices I've ever heard on the other end of a business line. Put me in the mood for my weekend away already! :D

Jacinta

From: Tracy Glanville

Sent: 22 April 2008 15:46
To: Jodi Hill
Subject: Re: FW: Spabreak Residential Confirmation,- Mrs Tracy Glanville - Danefield House - Sunday 18th May 2008

Hi Jodi

Thanks very much. Can I just say what an efficient company you are. Nothing seems too much trouble.

Regards, Tracy

From: Elizabeth Brand

Sent: 21 April 2008 14:46
To: Jodi Hill
Cc: Claire Miller
Subject: RE: Spabreak UK Residential Confirmation - Miss. Elizabeth Brand, Friday 30th May 2008

The details are all perfect. Many thanks to you and Claire for being so helpful, we’re all really looking forward to it!

Best wishes, Elizabeth

From: Helen Hawkley

Sent: 15 April 2008 12:46
To: Kay Avis
Subject: Re: Spabreak UK Residential Confirmation - Sopwell House - Helen Hawkley - 19th April

Hi Kay

Confirmation from Sopwell House arrived today - thanks again for all your help - you made it all so very easy......roll-on Saturday!!!

Thanks again, Helen

From: Paul Bawn

Sent: 02 April 2008 13:30
To: Jodi Hill
Subject: RE: Spabreak Residential Voucher Confirmation - Mrs Lee Bawn - Whittlebury Hall

Hi Jodi

Thank you for all your help, it makes a difference finding a helpful person and you made the whole booking very simple for me

Thanks again, Paul

From: Katrina Bunn

Sent: 12 March 2008 09:00
To: Kay Avis
Subject: booking

Dear Kay , just to say thank you for your help with the booking it was so nice to deal with such a pleasant cheerful person who seemed to genuinely care about a client. I hope you have a good day and manage a spa day too sometime soon --thanks x

From: Andrea Prim

Sent: 21 January 2008 18:31
To: Jodi Hill
Subject: Re: Spabreak UK Residential Confirmation, - Miss Andrea Prim - Hoar Cross Hall - 8th and 9th February 2008

Lovely thanks Jodi - and thanks for the wonderful individual service you have given me, I'm sure we'll have a great time

Andrea

From: Katie Foster

Sent: 14 January 2008 22:46
To: Jodi Hill
Subject: RE: Spabreak UK Residential Confirmation, - Ms Katie Foster - Whittlebury Hall - 3rd and 4th February 2008

thanks Jodi - all very painless - wish I had known of your services before!

Katie

From: Laura Ealing

Sent: 28 December 2007 17:16
To: Kathryn Colligon
Subject: RE: Spabreak UK Residential Confirmation, Donnington Valley, Mrs Laura Ealing

Thanks so much for your assistance, I really appreciate it, I will no doubt be speaking to you again soon.

Best wishes for a Happy New Year.

Laura

From: Ruth Willetts

Sent: 22 December 2007 23:46
To: Marilyn Knapp

I am writing to make you aware of how impressed I have been at the kind help, assistance and efficiency of Kayley Chapman when booking a spa break for my mother and her friend. It is my mothers 65th birthday so wanted everything to go just as planned which it has.

Please pass on my thanks!

Kind Regards and best wishes for Christmas and the New Year.

Mrs Ruth Court-Willetts

From: Ian Gibson

Sent: 21 December 2007 15:16
To: Jodi Hill
Subject: RE: Spabreak UK Residential Voucher Confirmation - Mr Ian Gibson - Devere Hotels

Thank you Jodi

What brilliant service

Have a super Christmas.

Best Wishes

Ian C Gibson

From: Angela Griffiths

Sent: 17 December 2007 04:16
To: Claire Miller
Subject: Re: FW: Spabreak UK Voucher Confirmation

Hi Claire

Received the vouchers this morning - must say I'm very impressed with the service. Hope that Dan and Sarah enjoy the spa break - and look forward to using spabreak in the future

Regards, Angela

From: Sara Attenborough

Sent: 20 November 2007 09:15
To: Glenda Roots
Subject: RE: Spabreak UK Residential Confirmation, The Palace - 7 x 1 Night Spa Break and 4 x 1 Night Girls I

Hi Glenda,

I would like the French Cruise please. The kids have never been to France, or on a cruise for that matter!! What a lot to look forward to!

Thanks very much for your prompt attention. It's so refreshing to deal with such an efficient, knowledgeable and downright friendly person. Please pass these comments to your manager. You deserve recognition for your work.

Thanks again.

All the best, Sara

From: Lindsay White

Sent: 19 November 2007 12:16
To: Kay Avis
Subject: Thank you

Kay

I'm sorry it's late, but I just wanted to say a big thank you for all your help with, my Spa Break booking at the Welcombe Spa in Stratford (Fri/Sat 2/3 November). As you may recall I was taking 10 friends there for my 40th birthday. We had a wonderful time, it was a great location and the facilities were perfect - thanks for your recommendation. I had a brilliant 40th birthday and celebrated it well with my friends there.

Thanks again, and you will be pleased to know that I have already recommended you on.

Best wishes, Lindsay White

From: Ward, Hayley

Sent: 30 October 2007 21:00
To: Marilyn Knapp
Subject: Thank you!

Hi Marilyn, I hope you’re well?

I just wanted to drop you a line to say thank you for all your hard work in making my sister’s hen weekend a very special one. I know at times we were not the easiest group to work with. There were lots of amendments to the booking along the way, including a last minute one! Your professionalism really took a lot of the pressure and stresses away from me as chief organiser (and chief bridesmaid!).

As for feedback on the weekend itself, I have nothing but positive remarks to make. The hotel is in a beautiful setting, the food was delicious and the service and staff were second to none. Despite the fact that we were quite a young group in part, and a little boisterous at times, we were ALWAYS treated courteously. Nick (the Manager) was genuinely concerned that we were all having a good weekend and also helped me in making it a fabulous time for all.

On the Saturday the Spa were down one therapist, we’re still not sure what happened to the 3rd girl, I hope she’s okay! Anyway, Libby & Sam pulled out all the stops to make sure that all of the ladies got at least one treatment and even liaised with Nick so that those who didn’t receive their 2nd treatment got a decent discount on the cost of the weekend.

Everyone that I have dealt with in the run up to and during the course of the weekend should be highly commended for their superb service; yourself, reception staff, the porters, bar and restaurant staff and of course Management. Particular names that stand out are you, Gemma (Spa), Sam (Spa) &ndash she had a lot of stress on the Saturday and absolutely not her fault, Nick (Manager) & Arvind (Restaurant Manager). We were very well looked after.

Once again many thanks!

Kind regards, Hayley

From: Peter English

Sent: 29 October 2007 08:30
To: Glenda Roots
Subject: RE: RE Bailiffscourt - Mr. Peter English

Hi Glenda,

Thank you and I appreciate your efforts in sorting this out. Please be assured that when we need a break from the baby… spabreak.co.uk will be the first place I come.

Thanks again, Pete

From: David Firmstone

Sent: 26 October 2007 16:31
To: Marilyn Knapp
Subject: RE: Spabreak UK Residential Confirmation, Moddershall Oaks, 1 Night Spa Break, Dave Firmstone ( 2) 16th November 2007

Hi Marilyn,

Thanks again! I am really looking forward to it and I am sure she will love it!

Your service was second to none and you were very helpful and I’m very pleased with the deal you got me. Obviously working in customer service and sales myself I know what good and bad service is and you were really helpful and polite.

I will be sure to recommend yourselves to my friends and colleagues!

Kind regards, Dave Firmstone

From: Sarah Williamson

Sent: 06 September 2007 07:16
To: Kathryn Colligon
Subject: Re: Spabreak UK Residential Confirmation, Welcombe Spa, Ms Sarah Williamson (5), 16 & 17 Sept 07

Thanks Kathryn, I'm sure we will have a lovely time.

Can I just say how helpful and professional I found you when booking this break. It really makes a change to speak to someone who is keen to help and knows what they're talking about.

Thanks again I will let you know how it goes.

Regards, Sarah Williamson

From: Robert Whipple

Sent: 05 September 2007 16:01
To: Kay Avis
Subject: RE: Spabreak UK Residential Confirmation - Welcombe Spa - Robert Whipple - 16th + 17th November

Hi Kay

Thanks for that and we are both thoroughly looking forwards to our 1st taste of what could well be many spa breaks!! Both you and your colleagues have been very thorough and helpful and I extend that to Vicki and Jodie. Feel free to pass this on to your boss but I have found the service and promptness second to none in booking this weekend.

Speak soon, Robert

From: Lauren Stevens

Sent: 30 July 2007 22:46
To: Marilyn Knapp
Subject: RE: AMENDMENT Spabreak UK Residential Confirmation,Brandshatch Place, 1 Night Perfect Spa Experience, Lauren Stevens (8) 29th July 2007

Hi Marilyn

Thank you so much for organising our spa break at Brandshatch Place Spa, we had an amazing time and miss it already. You made it so easy to organise my friend's Hen Break and I am very grateful for all your help and immediate responses to the many questions I asked.

I loved it so much that I would love to go back there in October with my boyfriend. If you can help then please do let me know.

Many thanks, Lauren

From: Emma Goodall

Sent: 29 June 2007 19:01
To: Marilyn Knapp
Subject: Re: Booking: Goodall

You are a STAR!!!!

When this is done you must let me have your manager's details so I can inform them of how impressed I am with your prompt replies to my many emails and I know how difficult we have been!

Regards, Emma Goodall

From: Joanne Nuttall

Sent: 07 June 2007 09:01
To: Marilyn Knapp
Subject: RE: Spabreak UK Residential Confirmation, Oulton Hall, Joanne Nuttall (16) 1st December 2007 -

Marilyn,

First of all can I say thank you so much for all the trouble and extra effort you have put into getting this sorted for me and how calm and in control you have been through all of the hassle it has caused you (which is more than I can say for me).

I am sure we will speak again but once more thank you so much for all the hard work and trouble you have gone to.

Jo

From: Leslie Hume

Sent: 03 April 2007 16:46
To: Glenda Roots
Subject: RE: Spabreak UK Residential Confirmation, The Welcombe Spa Mr. Leslie Hume 2 Night Welcombe Spa Retreat 6th and 7th April 2007

Glenda

Thank you so much for sorting this. My wife and I have had a traumatic and stressful 2007 (I know it's only April) and this is the first opportunity we've had to recharge our batteries. I really didn't have the enthusiasm or energy to do a lot of phoning around so thank heavens I stumbled across you. We really appreciate your efficiency and manner in finding us a suitable break which looks wonderful and is much needed.

Thank you once again.

Regards, Les

From: Michael Lock

Sent: 28 February 2007 17:46
To: Jodi Hill
Subject: RE: FW: Spabreak UK Residential Confirmation, - Mr Michael Lock - Alexander House

Hello Jodie, just wanted to say thank you for your professional and excellent help that you have given me over the last couple of days. i will definitely book with you again and let my friends and colleagues know of your good work. thanks again, Mike Lock.

From: Michelle Wheeler

Sent: 04 January 2007 13:31
To: Glenda Roots
Subject: RE: FW: Spabreak UK Residential Confirmation, Five Lakes Resort 2 Night Tickled Pink Mrs Michelle Wheeler

Hello Glenda
I just wanted to say thank you very much for your patience and professional manner which you dealt with my query over the past couple of days. Not exactly knowing what I wanted made your job much more difficult but you were polite helpful and patient. Thank you. People are always quick to complain, but rarely take the time to give credit where due, so please feel free to pass my comments on to any supervisers you may have.

Thank you once again, and Happy New Year!

Michelle Wheeler

Ana Maria Tewkesbury

Kathryn, thank you for all your help with our booking. You came highly recommended but you have gone up even further in our ranking list. We look forward to enjoying the break and am sure will use your services again.

Kind regards, Ana Maria

Olivia Campbell

Hello Kathryn, I would just like to say thank you for all your help on booking this spa break for my parents' Christmas present. I found the website easy to use and speaking to you on the phone and over email, you answered all of my questions fully. I gained all the information i needed so that i could book and i dont normally get that type of service if im booking a holiday

So thank you very much for your help and information!

Many thanks, Olivia